Had dealt with this company a couple years ago to have 2 outside doors replaced. When the screen door was damaged on one of them, I called them thinking they would know what was needed since they did the original door.
I should have known something was up because it took several phone calls and about 3 trips to finally get the door measured and get an estimate. Was told the storm door was undersized and would have to be custom ordered and would take about 4 weeks.
I called after waiting about 6 weeks and was told the door was in and would be called back to install it. A couple weeks later, I called to schedule again (since I was never called back) and a date and time was set.
First appointment to install was a no show. After a couple more calls, I was told that since it was raining they couldn't do it and and another appointment was made.
The installers show up and say they are only replacing part of the frame so it's going to be a bit more difficult. This was not what I'd talked about with the owner, the entire frame was to be replaced. He came by and assured me that it would be fine to just replace the side that was damaged.
The installer then shows me that the custom made door doesn't fit all the way back into the space, there is a gap around the door and the jamb and they are going to have to rig a piece for the plate to bring it out so the door will latch.
I had to leave and when I come back, the piece they added didn't match the trim, it was screwed in with 2 mis-matched screws, they had gouged a piece of the trim, and tore off a piece of the strip that kept the vinyl down where it met the door frame.
Again, several calls and the owner comes by. He knows it is wrong and starts blaming the installer. The entire time I had the feeling that the door was not ordered correctly and had the entire thing been replaced as we had discusses, we wouldn't be having these problems. He assures me that he will have them back to take care of these issues even though he has decided that he won't charge me for the door. He said he wanted it done like he would want something done at his house.
Several more calls later, he has brought someone over to putty the gouges, The piece that they had to add looks terrible although they did find 2 screws that matched, but it hasn't been painted. The tech was supposed to be back that day to finish those things and now 2 weeks later, it is still the same.(and yes I have called but never been called back). read more