UPDATE: #2 Did not take me to collections…read more Updated to 3 stars because of that. No further stars as all the hassle I had to go through, pulling teeth would be preferred vs. dealing with this office manager ever again. Customer service is not in her vocabulary. UPDATE: Office manager called me back but was still confrontational! Updated to 2 stars only because a doctor in the office later called me. No follow up from their office but assured me they would take my money and not go to collections. We will see... I've seen better customer service. Original post: Dr Herther was superb at taking care of some surgical issues, it would be 5 stars in my book. Their Office Manager & total lack of customer service is what brought it to one star, ZERO star if I could. Never received bills from them, sent us to collections, no phone call no email no nothing. Office Manager would not stop the process even after paying 20% and offering more in 2weeks. ZERO customer service from her! Would travel to Iowa City or Chicago before recommending this office due to their billing practices.

We had an awful experience with Jeanette Hruska. My child will not be back to see her & would…read morerecommend you look for another audiologist if you have small children in need of audiology services. I tried to contact the office manager twice, to express my concerns, and never received a call back. Update, both the Dr and office manager reached out and resolved all issues.

Absolutely a great experience here, Very nice facility,…read more located inside the Irish Cottage hotel. very calm relaxed atmosphere, staff was excellent making for a great massage, I would Absolutely visit again.

My husband and I enjoyed a 60 minute couples Swedish massage. Susan and Jamie did a great job! They…read morewere very friendly and helped make sure we had everything we needed. We were very relaxed and after, they walked us to a relaxation room where they gave us water, pink lemonade, and small cheesecake squares. The spa is connected to The Irish Cottage which is also very cute! We enjoyed walking around and checking it out!

Love the personal care and the complete & thorough eye exam that we receive with Dr. Smith.read more

Dr. Martha Smith at Vision Health Center is wonderful....she is very thorough in her exam, and…read moretakes time to answer my questions. Her support staff are always very warm and friendly as well. Highly recommend!

My wife has Jolene do her hair and suggested that I give her a try. She did a great job. I highly…read morerecommend.

Great local small business. PERFECT for couples massages. A true "must" for any galena getaway.read more

Key City Vision is without a doubt the best vision center experience I've had. I've gone there…read morethree times and every time has been perfect. Jeff is a fantastic optometrist. Super friendly and knowledgeable. He explains what he's doing during the eye exam without being overly complicated. He always explains any changes that have occurred since your last visit, instead of just saying "you need stronger contacts" or "you might have glaucoma, but I'm not sure" (I've literally had an optometrist tell me that once without even explaining what glaucoma is). He seems to really care about the patient's experience. The opticians and other staff are also very friendly and helpful. Like Jeff, they explain every process of the exam that they perform and don't act frustrated with you if they have to repeat a step because you couldn't stop blinking or whatever. The location is convenient and the office has a nice clean, modern feel. Appointments can usually be made with just a few days' notice and I have never had to wait more than five minutes. You can't go wrong with Key City Vision!

Key City Vision Center has the nicest employees! I was traveling for the holidays and ripped my…read morecontact right before family pictures. They didn't hesitate to help me out and were incredibly kind, understanding, and accommodating. Their office is beautiful, and the staff made a stressful moment so much easier. I'm so grateful for their sweet service and highly recommend them!

Smaller quaint business with so much personality. From the…read moremoment you walk in until you step foot out the door everyone is happy to assist you with a smile on their face. Stephanie helped me pick out glasses and I couldn't be more happier. I rave about this place from now on to all my friends, family, and colleagues.

I have gone there a couple of times for complimentary eyeglass frame adjustments. They were always…read moreprompt and courteous.

The quality of care, the efficiency of the staff and their diagnosis was spot on. They took great…read morecare of me!

Very convenient location. Opened a little earlier than another location, which was SO appreciated,…read morecuz I was desperate for help with an emergency dermatitis rash! Care was professional and informative. Receptionist was a lil grumpy, but it was early and there was no coffee so I sure don't blame her! Definitely recommend this location!

Great massage from a knowledgeable masseuse. Gerald is professional and comes to your place so you…read morecan stay relaxed after he leaves. He offered great advice on stretching so that I don't have the same leg/knee pain again. I will never forget to inhale peppermint before I lie face down ~ it really does prevent nasal congestion. Why have I never been offered peppermint in the past? BRILLIANT! If I find myself in Galena I will definitely get another massage from Gerald ... do you travel to Portland, Oregon ? Thank you for a much needed massage in the middle of my vacation.

Found Gerald thanks to Yelp, and I was able to book a massage for myself and my husband while on…read morevacation in Galena. He was very easy to communicate with and was able to fit us in quickly! He is a super nice and really accommodating! We had amazing massages (we traveled to Gerald's place) and our toddler loved looking at his beautiful horses while the other parent got a massage. The massages were really great, and we felt like butter after! It was just what we needed! He also offers to travel to you, which is really convenient. We can't wait to come back to Galena and get more massages! Thanks Gerald!