I visited the store and Lelani took care of me. My little 4lb chihuahua has an itch problem, not…read morefleas. She was extremely knowledgeable. She gave me samples to try for my finicky eater, too. Try them out!

This was not my first time in the store as I have come here before to buy dog food for my mom's…read moredogs and it's always a pleasure but as a first time dog owner my experience coming in to look out for our own was exceptional. We were greeted by Alanna and may I say how super knowledgeable she is with the all the products and what would be best for our dog, breed: pitbull terrier mix. Thank you so much for helping my partner and I to treat our new addition with care. Luna sure appreciated the duck liver cookie she swiped too LOL. I could continue on how grateful I was with the help that Alanna gave to me and partner thank you so much you're a treasure :)

This place has you go through their process, approves you, and then allows their volunteers and…read moreemployees to adopt the dog(s) instead of the family who planned to adopt the same dog(s). Horrible way to run a business; especially when this organization provides a service to the public. I guess you have to be a volunteer or employee at CARE to adopt the dog of your choice no matter how right or wrong the process.

I went there to donate and I ended up adopting Willow. Yes they are very thorough on ensuring the…read moreanimals go to homes - they have vetted. They care so much for the animals. All my dogs have came from rescues - and I can't say enough positive comments about C.A.R.E.Ruskin

We took our 3 year old labradoodle "Muffin" to Ruskin Animal Hospital today for her yearly checkup…read more I have never had such good, caring people work with us. The vet tech (Mel) was a real sweetheart and made me feel as though she loved my Muffin as much as I did. Then Dr. Mannes came into the room - he is AWSOME!! He examined Muffin and talked to her and us while he was working with her. He seems so sincere and loves animals!! I have never been as happy with a vet office as I am now. I would recommend Ruskin Animal Hospital for your fur baby!!

Very helpful when I called for info, and was able to make appointment sooner than other vets in…read morearea. Good with cats as well as dogs.

This store is always busy, and getting busier every time I go. But the staff is always very polite,…read moreand willing to go above and beyond to help. And the manager is the nicest Pet store manager I have ever dealt with. When I got out of high school I worked at a pet shop for two years, so I know it is a high demand, and very low pay job. So the majority of people that work there, is usually a labor of love. I have seen some customers get frustrated with some of the staff. And I could see that they,(the customer) was just unaware of the fact that the staff is always super busy trying to help someone, and then help the next one. They are doing their best under increasingly busier and busier Conditions. But every worker that has ever helped me was polite, and not only did their job. But did everything they to could help me. And answer my questions. I mostly go for live crickets. That are usually delivered on Tuesday. And they usually run out between Thursday and Saturday before the next delivery. But I've been there for everything from aquarium supplies for my fish, items for my chickens, and items for my cat. They have a very good selection. And good variety. Better than most pet stores, that only carry cat and dog food.

A bunch of useless and clueless people working here. And when you bring up an issue they laugh…read morelike a bunch of toddlers. They never have stuff in stock for reptiles. Don't bother calling on the phone for information on items in stock. They don't bother to check and just say yes. Only to find out it's in fact not in stock after wasting my time calling and driving in. I went to this store because it was close and convenient but that stops today. The customer service I received was horrible, I'll drive the 25 minutes into Brandon for petco and petsmart before I come back to this store. I'd give it zero stars if I could. And do better at enriching your enclosures. Especially the reptiles. Pathetic, I feel horrible for the way those animals are kept.

Cute pups but should adopt not shop. Or go to a well researched breeder. However great selection of…read moredog toys

I don't recommend coming here no one came to help me they just gathered at the front talking as i…read morewaited to get assistance they didn't even bother to ask or even acknowledge me as I was hoping to be a paying customer. So I left this establishment not upset especially when I was so excited to purchase a dog.

I've been visiting this store for a long time to get the best things for my furry baby, and I…read morealways enjoy the experience. A little overpriced sometimes, but I always find what I'm looking for and more, and the whole team is amazing.

Update 2/2025 I placed an order for delivery for some emergency supplies because I could not leave…read moremy very sick kitty boy Osiris alone. I was expecting the items in a few hours. For some reason the delivery defaulted to the next day which was not going to work. I contacted the petsmart website customer service and they were zero help. So I called the actual store where the delivery was to come from. I spoke to the mgr Ashlyn. She was very kind, listened to my issue and had great empathy for what was happening and how desperately I needed the supplies that day. She went above and beyond making sure I got my order, even waiting for the delivery driver who showed up right at closing time. She even called me to let me know he was on his way. Ashlyn showed great compassion for the emergency situation I was in with my sick kitty and made it her mission to make sure we got what we needed. I so appreciate what she did for us. She deserves to be commended for heroic deeds.

THEY DO NOT TAKE RETURNS ON DOG TOYS! NO WHERE IS THIS…read morePOSTED. I have been a loyal customer for at least 4 years, buying all food, leashes, collars, toys, and other items from them exclusively. Having three dogs, I considered myself a good customer. I purchased three toys. The first one was a lamb, my small dog played one night with it and the squeaker inside broke. The other two had the tags on them and never left the store bag. The next day, I returned to the store to exchange the defective toy and return the others. I was informed that the owner would not let the clerks accept any toy returns, not even the defective one. When a store has a no return policy, it should be displayed in a prominent location. As a result they have lost my respect and future business.

Ret BG Buggs is an amazing store. I love the entire staff. We have been shopping at Dog Gone…read moreHolistic our whole time in Fishhawk. Friendly staff. I love you Guys. Team Buggs

My wife has been coming here for years, and now we both bring our dog here as well. Scheduling an…read moreappointment is generally easy, the staff is friendly, and the pricing feels fair. I also really appreciate that they never pressure you or make you feel uncomfortable if you choose to decline or postpone services. Our dog recently had surgery here, and everything went smoothly. The only drawback was the interaction when we dropped him off. The technician who received our dog came across as somewhat nonchalant, which was difficult given that my wife was feeling anxious due to a previous traumatic surgical experience at another vet. His tone, expression, and checklist-style approach lacked empathy and reassurance, which would have gone a long way in that moment. That said, we were pleasantly surprised to receive a follow-up call the next day to check on our dog, which was very thoughtful and appreciated. Overall, this is a great veterinary practice aside from that single interaction. I'm willing to give the technician the benefit of the doubt--perhaps it was just early that morning and/or he was having an off day. We plan to continue bringing our dog here for his care.

I had a 10:30am appointment for my kitten. I waited 25 minutes before being sent into a room. This…read morewas the appointment for the last booster for my kitten And this was my first time going there with my kitten. I have been going there for over 25 years when I had dogs and was excited to be able to go back there now that I had a kitten because I really love the care and how they treated you and how they were upfront with all the charges back then. But this was not the case on my first visit with my new kitten. I asked if I should get the wellness plan and the technician said well it shouldn't be that much of a charge it is not worth to get that so I did not. Dr. Rubenstein came in to check on my kitten. He said that it looks like I did not get the feline leukemia shot for my kitten so I called the place where I got the kitten to find out if it was done and it was not, so I decided that I would get the shot then done since I already had the appointment scheduled at Care Animal Hospital. But then I was told that they would have to run a test to see if the kitten had leukemia before she could get the shot and that would take 30 minutes so I went ahead and had the test done. They came out negative and then got the leukemia shot And then when I got the bill, it stated that this was just an initial leukemia shot, but that was never mention from the doctor or technician at the time when they recommended that I should get the shot that it would be two shots and the next one would have to be done 30 days from today. So I went to the front desk to pay and I said how come I couldn't get on the wellness plan this was not what I expected to pay today and I did ask the technician to be put on the wellness plan and they said it wasn't needed, and he was there when the doctor explained the leukemia shot should have been given as well today. As a first time patient, you would think they would explain the wellness plan to you and get you signed up for it, but they did not. I was very disappointed on how they wasn't upfront with all the charges and not letting you know that they would be also a second shot that was needed until you read it yourself on the paperwork. This is not the same veterinarian that I used to go with when I have my dogs. It's so sad to see this place to turn into a business That their name that says Care that they do not care. This is no longer a personal practice that was run by Dr. Kane as it still implies by the veterinarian signs. It is run by a corporate group called Home Veterinarian group. That explains the poor service and disclosure of fees. It is no longer about Care but about the $$$$.