Excellent service with integrity and kindness! They always let us know when a job is an emergent…read more"must" or could wait a bit, and they just assured me now that based on my description of the behaviour of the car, my appointment for tomorrow morning wasn't necessary and didn't charge a cancellation fee. These people are lovely.

$950 spent, 1.5 weeks without my car, unnecessary parts replaced, and no solution…read more I previously sold auto parts, so I'm not unfamiliar with automotive repairs. This was the worst experience I've ever had. I don't like writing negative reviews, but I feel people should know about my experience before trusting this shop with their vehicle. After approx. 10 days and a $950 charge, including a $300 diagnostic charge. I was given the car back with the exact same problem I originally brought the car in for. The shop misdiagnosed the problem, replaced the wrong part, then said the replacement part was defective and replaced it again. When that still didn't fix the problem, I was told they didn't know what was wrong and that I should take the vehicle to a dealer. I later identified the problem with AI assistance, and my neighbor fixed it with an $80 part. I strongly recommend doing your homework and reading the LOWEST reviews before choosing this shop. Some customers may have had good experiences, but mine was extremely disappointing. I'm posting this so others can make an informed decision. According to AI a reputable shop will return your money. Didn't happen here.

I have been going to Starr Automotive for 35 years. Although a bit gruff at times, the owner,…read moreSteve has always been professional. He has always treated me with respect by not talking down to me and has explained the necessary repairs to my cars. He has never done repairs that are unnecessary. If I take the car in for a tune up and he finds something that needs repairing that might be out of my price range, he always contacts me to explain the problem and advices of the cost prior to starting the repairs. The car I drive now is the 4th I've owned since I've been taking my car to Starr and I would not take it anywhere else! Christine Crawley

Can't say enough about these guys. Hard diagnosis for my vehicle, they figured it out kept me…read moreinformed the whole time saved me money on parts. Very polite and friendly and got me up and going in no time at all. If I could give them a 10 star rating I would. Thanks guys for everything.

Ok...let's start with went in for oil change...came out with a nail in my brand new…read moreMichelins...that's another cost....they said oil was all oil spilled all 9ver him and now oil was on my belts(?)... shouldn't he have cleaned or chang....ed them? I say yes!!!... he said " We dont have a powerwasher to do that" So when I left my tires were full of oil

After several good experiences over the last couple of years, I won't be returning. Very…read moredisappointed with last visit when service wasn't even done after leaving car there most of the day. No communication. I arrived to pick up vehicle and learned they bypassed my vehicle to concentrate on another more costly job. Did get an apology but too many other places to choose from to return there.

We just bought our Niro plug-in. We are grateful to @ Armaan Gill for his care and service. He was…read morekind and listened to our needs. Attentive without being pushy. Plus, we get several things: a lifetime of free car washes, 200 credits toward services, and one year of guaranteed inspection. We like the entire team there. Plus, they have insurance services on-site. Fully recommend this business.

Awful experience with this company. They owe me money for taking my car to a different dealership…read morewhen they should have just looked at the car and fixed the problem right after purchase. Rude emails were sent to me when I wanted to cancel an extra package I was talked into. Did not hear back from a supervisor when asked to speak to one. Expressed my anger and frustration to this dealership and yet a year after they called to offer me services on the car. I said absolutely not. I have had nothing but issues with the car. Do not use this dealership.

Langford's best kept secret - Nat and the gang are just a refreshing reminder that there are good…read morepeople out there! Nice to deal with, honest, more than reasonable, even helping out in ways that costs him - but of course, no amount of advertising can buy the loyal group of customers he has. Customers who, like me keep passing the word around! Thanks Nat, you guys are amazing!

From the owner: Keep your car in great working condition with regular maintenance services from Langford Parkway…read moreAutomotive & Transmission in Victoria. We service transmissions, clutches, engines, brakes and more, providing comprehensive diagnostics to ensure that we catch any potential problems with your vehicle. Call our shop today to schedule an appointment.

My car's steering system failed in Victoria, and the vehicle was towed to Glenoak Ford on…read more15/7/2024. A new part was ordered, but Glenoak refused to track it after it was shipped, and I was refused any info to track it myself. I was initially told it would be 10-14 days for the part to arrive. On another visit, I was told it might be 20-25 days, plus 2 days to install. It was critical I be notified when the part was delivered so I could adjust my travel plans. I was promised several times by the service department manager and employees that they would definitely notify me when the part was in. Despite my pleas and their promises, they never contacted me with that information. Actually, I heard from the service department only twice after my car was towed there; first, telling me what was wrong with it, and, second, that it was repaired. I was given a "courtesy car" for two weeks but was charged half its cost. They attempted to charge me $350 more than the initial quote, but relented when I protested. I was told there was a 2-year warranty on the new part, but this was not on any paperwork I received. Service techs did not secure the splash guard to the bottom of the car, so it fell and dragged for several kilometers before it could be taken off. Despite numerous letters and emails, Glenoak Ford has made no effort to acknowledge the company's lack of communication and its dismissal of my requests. There has been no offer to reimburse me or negotiate any unnecessary financial expenses I endured because of their broken promise to let me know when the part arrived. There has been no apology nor admission of wrongdoing from them. I do not recommend anyone, especially a senior, single woman, to take her car to Glenoak Ford for servicing because of its disrespectful customer service, broken promises, lack of compassion, and outright deceit.

I arrived at the dealership not expecting to leave that same day with a new car, but the excellent…read moreservice and explanations from the staff at Glenoak Ford, specifically Ben and Sam, made me feel confident in both my new vehicle and my decision to upgrade. Ben was very personable and understanding of my situation and was able to answer any questions my son and I had about the different options available. The coordination between Ben and Sam, who managed the financial aspect of our upgrade, was also seamless. Sam worked very quickly to get me approved for a vehicle I really liked and also got a good value for the vehicle I had to trade-in. Furthermore, he got me an even better rate a few days later for my lease as well as a warranty. Finally, he was able to arrange an ICBC representative to come in that same day and finalize the changeover of insurance and drove away feeling great about my new vehicle. Overall, it was a great experience with knowledgable and helpful staff that work quickly. I would highly recommend Glenoak Ford for anyone looking for a new vehicle. Lorie

We were totally satisfied with the repairs to our car AND the incredible customer service we got…read more Just the same, people, get off your cell phones so we don't have to get our car fixed again!

My husband and I have taken three Mercedes to this location for repair and didn't have any…read morecomplaints the first 2 times. I recently took my car there and got the run around on when the car would be finished - anywhere from 13 to 16 to 21 days. Dropped the car off on a Tuesday and it didn't go into the shop until Friday (got a text on the Friday afternoon before the long weekend) so I could have kept it for a couple of days and not used a rental car. They told me 3 times that the parts had come in and then I find out that some were on back order from Germany and that's why it took so long. No one mentioned this issue. They need to improve their customer service, work on customer expectations and communications. They were very proud of the fact that they would text me the progress of repairs but every time it was from a different person with more bad news. I lodged a complaint with BCAA about this and a note will be put on their file. I believe that something happened with this as suddenly the car was ready a week before the last projected end date. So maybe its good to complain, but a customer shouldn't have to. I must say the quality of workmanship was good, but their customer service left me wondering if we would take a car there again.

Porsche 911. Hit a deer…read more Provided excellent service. Recognized the importance of the car to me. Very good paint. Managed ICBC and insulated me from administrative headaches. Used OEM parts. Went the extra mile in customer satisfaction- Manager Matt was always informed and hands on. Matt met me on drop-off and on pick-up and introduced me to John, who was managing the repair. Fussed over the car on pickup and answered all of my technical questions. Happy customer. Not so much the deer.

What a disappointment The manager Shawn promised me he…read morewould fix my Bmw M3 convertible and did the contrary He destroyed it Beware!!!! Unable to fix it or even WASH the car after having it for 2 months All Bmw owners don't trust this place with your baby No respect for people or there vehicles

i went here as I had dealt with a saleman in purchasing 2 previous vehicles from a different…read moredealership. I needed to trade "down" my vehicle and Jenner helped me accomplish my goal, getting a decent car without too much mishap. A problem arose in my vehicle within the first 30 min of owning it and they fixed the problem, giving me a loaner while they did it. To me, this tells the truth of a dealership, how they a handle a problem after they have your money. I will go back when I replace this car

Bought a 2018 Buick Envision in 2020 and really liked it then in 2024 we traded in for a 2023 Buick…read moreEnvision and we absolutely love it. Dealing with the sales staff was great and I can also say the service dept. staff are awesome. Keep up the great work!!!