Buddy and his team replaced and relocated the water heater in our home. They did excellent work…read moreand were very helpful with providing us information on other services we need. We will be using Futrell for all of our plumbing needs.

Called bc i had no hot water, they came out same day. Ernest was the Best!!! Figured out exactly…read morewhere the power source was coming from , which was not an easy task ( as it definitely shouldnt be where it is) fixed the issue and even told us how to fix this issue in the future shoukd something happen. 5 stars from me!! And will definitely use them again if needed!!

I had National Waterheater replace my waterheater to the tankless. What a disaster. The man that…read moreserviced me was from Rocky Mount in 2021. I paid extra for them to run the lines correctly in order to get hot water to the back of my house as well as a line for logs and a grill. Well they left some of the connections loose under my house (my house could have blown up) and the grill line never ran. I had problem after problem I called this team back at least 6 times & after so many times and the problem still not fixed you get tired of talking to the person. Rinnai replaced the module and still did not work, then he said i must have the timer so I purchased the timer and still did not work. I gave up on these people as they were obviously clueless. I called in another company paid 360.00 for a diagnostic turns out this just means they call Rinnai and troubleshoot over the phone, some how NWH had the system hooked up wrong and I got hot water for 2 days. I am now 3 years into dealing with the same problem. We called Delcor this is the company you need to call they charge 130.00 to come out but please now this tech will not leave until your problem is 100 % certain it is resolved. He had this fixed in 2 hours yes he too was on the phone trouble shooting with Rinnai and turns out it was a connector not of Rinnai brand in the back of the house that was not working correctly. I will call DELCOR every time, I believe the techs name is Jeff who is also friendly with great work ethics. Do not waste your time with NWH.

Worked us in 3 hours after my call. Quick, courteous, reasonably priced and cleaned up after they…read moreleft. Call Barber's again? You better believe it!

I called yesterday, speaking with the owner Jimmy-Mack, and explained the problem I was having with…read moremy well. He said he would be out this morning to take a look. He said he thought it was something simple and shouldn't cost too much, based on what I was telling him. True to his word, he was here this morning, and sent a couple of text messages to keep me updated on his arrival. Jimmy-Mack was polite and very HONEST! He was correct and it was a simple fix. He could have taken me for a lot of money and I wouldn't had been any wiser, but I was charged just his nominal fee, and I am so thankful! I was taken for $2000.00 about a year and a half ago by another plumber. Jimmy-Mack told me that $2000.00 job should had been about $850.00 to $1000.00. Please don't hesitate to call Jimmy-Mack. He is a busy man, but he took the time to answer my questions.

DON'T! I REPEAT! DON'T! Ever trust this guy! I gave him $600 in good faith for a deposit on what…read morewas supposed to be a $2000 job! He told me that he would start the job the next day and never showed up! I have called and text no less than 20 times only for him not to answer the phone!!! I gave him until tomorrow to call me and refund my money but, I am sure I am going to have to take him to small claims court!!

Erasmo was very prompt to respond and was able to fit my project in next day. We were told by other…read morehandymen our backsplash would have to be cut down to install our over the range microwave but Erasmo was able to complete the job without altering the backsplash at all. We also needed a garbage disposal installed and he offered to stay longer to complete that same day all for a very affordable price. He was prompt, funny, nice, and very professional with very clean work. We will definitely be calling him in the future for any handyman needs.

Amazing work. Reasonably priced . Punctual and detail oriented . Roberto is an all rounder knows…read moreplumbing , carpentry and simple electrical like replacing a switch .

Very helpful with installing an Reverse Osmosis water filter. I would highly recommend!read more

A few months back we experienced an outdoor fire from a burning riding lawnmower; thankfully a Good…read moreSamaritan driving by, stopped, grabbed a garden hose and literally saved our house. Naturally we contacted our nameless insurance company who sent out an estimator to survey the loss. Soon we got a check for a whopping $1,017! (Don't spend it all in one place!) We reviewed BBB, Angie's List and talked with a number of friends and neighbors. Eastern Home Repair's name kept coming up. We called, and Chris Web, the Owner/Manager came out and personally reviewed our damage. He was really confident his company was the right one for the job. Chris' personally delivered estimate was almost $7,000. I showed him the $1,017 check from the insurance company and he said "Russ, I cannot even buy the needed materials for that money. Don't worry about the insurance company, I'll handle it." End of Part One. Part Two. The insurance company wrote another check; the two checks added up exactly to Chris' $7,000 bid!! As for the work, his crew was professional, on time, knowledgeable, friendly and overall hard workers; they represented Eastern Home Repairs well! Great work, complete cleanup, outgoing crew went the extra mile and even replaced our rose bush singed by the fire! Chris, presented me with the final bill, which was almost $200 below his initial estimate; how often does that happen? Because of the professional work accomplished, I gave Chris the $200 to do as he saw fit in tipping his crew. How often does that happen? If you are looking for that right home repair company stop at the "E's" and pick Eastern Home Repair; you'll be glad you did. If there is a means of contact through this review, I would be happy to speak with anyone about this quality organization that takes over and favorably goes beyond expectations.

Very frustrating experience and waste of time to say the least. We had one concern , just one…read moremind you, and that was regarding how they were using an aggressive round sander on our home wood siding which is over 100 yrs old and has a dutch lap boards type siding and did not want the boards sanded to the point it changed the shape of the board itself. Only after a few days of hand scraping his painter quit and they then proceeded to cancel all of our projects on the contract as the office manager informed us the owner didn't think he could satisfy us, so all the work and the contract was cancelled. So basically it sounded like the owner doesn't respond well to customer concerns, it's either his way or the highway which is unusual for a business as most business I have worked with don't just bail after one concern by the customer is voiced. Just left the house half scraped and looking terrible. I also left 2 VM's and a text requesting the owner to call me back. He never bothered to return my calls or respond to my texts and let his office assistant / mgr give us the news he was cancelling everything. When I hire a man to do work for me I would expect him to do the right thing and at least return my calls and texts especially if he has just decided to bail and not do the work, and not shove that off for someone else to do. However They are refunding 100% of our initial deposit, which is the absolute right thing to do, so they get one star for that alone. Outside of that they would get no stars considering how they conducted themselves. The experience was pretty much a waste of time as the only thing I have now is a bunch of exposed wood on the sides of the house which looks horrible, a ton of paint chips on the ground that I've had to clean up myself once they informed us the painter was not coming back. We did have another painter come to the house and will be doing the job correctly using a flat sander for these type boards and said that was no problem at all and he would never use a round aggressive sander on dutch lap type wood siding. I guess this company has enough work that they conduct business this way and just walk away from a job in progress , leave your home looking terrible and leaving a mess for the customer to clean up. Being as the owner conducts himself this way I consider it good riddance that we are no longer working with this company.

Hide your valuables. Don't let them enter without you being there. All I can say is they entered my…read moreapartment while I was not there & they were the only ones in there. When I returned home my small safe & some other items were missing.

Last year, near the end of the summer, our upstairs HVAC system started to give us trouble. We…read morecalled Daniel and he came (on a weekend, no less) and gave us the news that we would "soon" need a new system. Luckily he was able to do a repair to get us through the remainder of the season so we could plan ahead to this year and more easily budget for this cost. Fast forward to now, Daniel came out and replaced our unit and it has been an all around great experience. He was able to get it ordered and in stock quickly and then got it installed with no issues. His quote was right on and everything was done in a professional and timely manner. I would 100% recommend Air Control Heating and Cooling to anyone! While he was there he serviced our downstairs unit and now we know who to call when the time comes to replace that one! (Hopefully not soon!)