Pros: *I didn't have to wait long from check-in to getting…read moreplaced in a bed. *My second doctor truly seemed to care about my well-being. *They were extremely thorough, running all necessary tests and CT scans to get to the root of my issue. *clean Cons: *The nurses had zero customer service (i really do appreciate 2 of them i had). They would pretend they didn't understand me, say they'd be back and wouldn't come back, and they (also the first dr) let me sit in pain for SIX HOURS before finally treating my pain with something more than ibuprofen. *After finally being treated for pain, I specifically asked them to put in an order for my next dose of medication in advance so I wouldn't have to suffer again, but they didn't. Instead, I had to keep BEGGING for it, and they acted as if I was bothering them--I didn't want to have to beg or bother them while working! Each time I would wait about 3hrs in pain again before getting more pain medication. ***** IMPORTANT: I'm so glad I brought my own blanket because in their ER, you only get a cot and a sheet--no blanket, no pillow--while being in close proximity to others, including people who were coughing. *My first doctor was short with me and rude. I have my reasons I believe she was like this but I won't speculate. Overall, I'm grateful for the thoroughness of my second doctor, but the lack of care from the nursing staff and the overall treatment left a lot to be desired.

Horrible went to emergency room for chest related pain they told me go somewhere else. Seriously…read morepuerto rico is a joke, stay away from the island. There was blood on the floor no one cleaned it up. Also, ER was full of people sick and no doctors or nurses to help. If you are sick go to a different country or go to the states asapz

Si vas bien de los pulmones saldrás enfermo; las vías de los aires están llenas de polvo y los…read morecuartos ni se digan El servicio es mediocre, hasta los pacientes los pierden ... tuve q visitar varias áreas antes de encontrar a la persona q esraba buscando , pues no sabían donde bed estaba.

Hoy Sabado Enero 4 2025 enpesando el ano horrible..pense que iva aser mejor la emergencia pues no…read more .fui a eso de las 930am con dolor de pecho me sentaron en la area de tratamiento para terapias a esperar unas horitas viene la dra a entrevistuarme ahi con mas personas a las 2 todavia nada mi fui its horrible the way we get treated chest pains and me having issues with my lungs.i will never return to that hospital and its ashame 5 min from it

I wrote this letter to raise concerns about the poor and unsatisfactory medical services I received…read moreat Hospital Auxilio Mutuo. The 2 stars were for the general kindness of the staff & not the management. As this hospital is a leading medical facility in San Juan, Puerto Rico, according to your various advertisements, the type of service I expected from a reputed medical set up like yours was not acceptable. The staff at Hospital Auxilio Mutuo for the most part provided good care. The nurses stressed that each patient was a priority, which under normal circumstances would be true. No patient can be a priority when nurses have twelve to sixteen patients a shift. Your nurses' ability to truly provide caring nursing is an impossible feat when they are overburdened with more patients and their paperwork. Since I am a visitor to this beautiful island I made inquiries about the care given at your hospital only to find out that my experience was the norm and not the exception. I was told on several occasions that this is the way by all appearances your good catholic institution treats people seeking relief from complex ailments. I was really disappointed with my stay at your hospital and hope that you will look into this matter and take necessary corrective actions such as: * Honor the Hippocratic Oath of "Doing no harm" * Reduce the amount of patient to nurse ratio per shift * Apply Pain Management techniques based on providing comfort and not the color of a patient's skin Quote from Vanessa Marzán, director of the hospital's public relations, said the campaign underscores the importance of the relationship between the hospital and its patients. "We recognize that with today's new and diverse access to inform, patients can educate themselves about their health conditions and diagnoses," Marzán said. Patients, she added, can search for different alternatives to have control over their health. "The campaign aims to have a presence in the main channels of information that patients use, such as social networks, digital media, print and television." As you advertise provided services to the rest of the world as part of your medical tourism industry, experiences like mine should be the exception and not the norm. Regards, Caroline A. Browne Visitor

Enfermeras con mala actitud. No le llevaron alimentos a mi padre una noche ni al caballero que…read moreestaba al lado en el mismo cuarto. Es un servicio pesimo y muy poco profesional. porfavor no lleven a sus seres amados a ese hospital tan terrible!!!!

Extremely disappointing experience due to the excessive waiting time…read more The amount of time patients are expected to wait at El Cardiovascular in Centro Médico just to have a procedure done is unacceptable. Patients are already dealing with health concerns and the stress that comes with medical procedures, and having to spend hours waiting with little to no communication makes the experience even more frustrating. I understand that medical emergencies and unexpected situations can cause delays, but there should be better organization and communication with patients. People deserve to know what is happening and why they are being asked to wait for such long periods of time. I hope the administration takes these concerns seriously and works on improving the process. Patients deserve better treatment, respect for their time, and clear communication.

If only I could rate negative stars... My husband and I were on vacation in Carolina/San Juan, PR…read more when we ended up getting stuck here for an extra 7 days due to a cancelled flight. We are both on prescription meds that we can't be without for 6 days. (We brought a couple extra days worth, but not a week) This was the closest hospital that came up when we searched. Total mistake. Came in at 5 AM and didn't leave until nearly 8 pm. 15 hours. Halls were filled with patients in beds. No privacy; I was given a shot and had to lift my dress in front of the whole hall (At that point, I just wanted to leave). We saw the Dr about 1 PM, and he ordered our meds, but it was a fight getting them to bring them. Every time I would go check, they would get mad and have to go find someone random who could speak English (even though I had my phone to translate). Finally, about 6 PM, when I started crying and going into a panic attack at the nurses' station, a nurse with some decency FINALLY sent them to give our meds and give us our scripts. To top it off, they messed up the scripts and had to track down the Dr again to fix it. Total nightmare. There were people that def had been in that hallway for days. Not to mention finding the entrance to this place was a whole other nightmare. Find ANYWHERE else. Oh... and they were so rough with the IV that the attached pic is what my arm looked like the next day. My doctor at home said they've never seen anything like it.

Above and beyond. Doctor was quick and courteous. Nurses all knew their stuff! ER desk staff was…read morehelpful and got us in quick. Hated to be there but was not too bad.

Honestamente? Prefiero morirme en mi casa a exponerme de nuevo al asco de este hospital y a sus…read moreempleados que obviamente no fueron los mejores de su clase graduada. Salí de este hospital aún más enferma gracias a la negligencia y falta de administración. Horrible.

I have to say that I'm torn because the hospital itself it's not all that. There is still…read moreconstruction going on due to the damages of hurricane Maria. Like the majority of the hospitals in PR if being admitted you need to bring your own pillow, quilt, toothpaste, soap, powder, wipes and lotion which I found so odd because the hospitals in NYC provide all that. I was visiting my great-uncle which was very ill and eventually die so this review is about that experience. I stood overnight with my uncle and in no time did they offered me a couch to sleep in. Had to sleep in a chair. When it was time for visiting hours they only had ONE chair per patient so imagine at one point my uncle had more than eight in the room and only one chair. It was torture!! The food was very good and the Doctors were very attentive. The Nurses on staff were awesome. So kind and loving towards my uncle which to me that was big plus. The hospital not only this one but all the hospitals in PR need to be updated in their technical operations. All is still done by paper which I found that odd too. Anyway, I hope that I never end up in any hospitals in PR. I'm so used to the good quality hospitals of NY that I won't know what or how to feel in I end up sick here in PR. My trip has ended and I'm so glad to be back home in America.

I like this hospital a lot. Very clean and great professionals. I take my kid to get his vaccines…read morehere and my mom had an orthopedic surgery done with great success. Highly recommended. ER 24/7

My daughter has a sore throat and I brought her here because I believe it is an infection and we…read morehave been waiting 3 hours for nothing. They keep calling other children but us. This place is filthy and the doctors don't even care!! These are children!!

Friendly staff always My daughter had her tubes put in and…read morethey were so nice explaining everything. I was a little scared but everything went smooth. Hope this helps to keep good reviews. Rarely a hospital gets good reviews this one is good

THIEVES AND BUTCHERS…read more I would like to warn all of you who truly care about well-being of your pets to avoid this butcher shop of a hospital. I came there hoping that I would find professional help and compassion for my poor cat who suffered a severe case of poisoning (I will never know the true cause since doctors never explained the reason of sudden collapse), instead I met with a total indolence and impertinence of veterinarian who even accused me indirectly of maltreatment. Instead of immediately testing her blood for toxins and performing gastric irrigation, they hooked her up to IV and put her in oxigen chamber for night. I came back home waiting for a phone call about status of my poor kitty. Nobody called. I called them in the evening only to learn that they didn't have an update on her status. Hopelessly, I have been waiting for next notification. Again, nobody called. Next day early in the morning I phoned "the clinic" only to learn that my cat passed away. No emergency procedure was carried out, no test made, but butchers didn't have a slight problem with charging me $400.

Horrible conditions in the emergency room. Nurses work just to get paid. No quality care for a…read morehuman being

This hospital has shown tremendous organizational strength and leadership within the community of…read morePuerto Rico. They are doing this by providing a huge path for the post Trumatic art foundation to continue its mission here in the island. This type of generosity will go much further than we can expect. Military veterans, their families, and the civilians who support them have a lot to gain with this type of collaboration. Hospital PanAmericanos has gone above and beyond to support the mission of mental health awareness and suicide prevention.

Pavia Breast Imaging says it's by appointment. And then they take 3 hours to attend you . The…read moreemployees are rude and heaven forbid your appointment lands on their coffee break. Do not reccomend

-10, ese es el rating que le doy a este hospital. A las 3:00am le dijeron a mi hija le dijeron que…read morela van a dar de alta, son las 6:13am y todavía no le han hecho los papeles, el Dr y las enfermeras se fueron a dormir y se olvidaron de mi hija. ahora es el cambio de turno y no saben que hacer. Esa es la experiencia que me llevo conmigo a los Estados Unidos de como Puerto Rico ha empeorado.