Reconocimiento Especial a la Excelencia en el Servicio…read more​Oficial de Seguridad: Vinetssy Báez Departamento: Sala de Emergencia, Ashford Hospital (Puerto Rico) ​Reseña provista por: Elsie Flores En calidad de: Acompañante de mi esposo, Julio Olivo ​Por medio de la presente, deseamos expresar nuestro más sincero agradecimiento y reconocimiento a la Oficial de Seguridad Vinetssy Báez, quien presta servicio en la Sala de Emergencia del Ashford Hospital. ​En un entorno tan exigente como la sala de emergencias, la Oficial Báez se distingue notablemente por su profesionalismo excepcional y su profunda calidad humana. Es una persona sumamente atenta que constantemente da la milla extra, y su nivel de observación hacia los pacientes y sus acompañantes es admirable. Ella no se limita a las funciones de seguridad, sino que se involucra activamente en el bienestar de las personas a su cargo. ​Su dedicación se hizo evidente recientemente cuando se percató de una situación particular con un paciente. Gracias a su aguda observación y rápida proactividad, la Oficial Báez gestionó de manera eficiente la situación para asegurar que el paciente recibiera atención con prioridad. Su intervención oportuna y sensible fue crucial para una atención rápida y de calidad, demostrando un compromiso que va mucho más allá de sus responsabilidades diarias. ​Solicitamos encarecidamente que la labor de Vinetssy Báez sea formalmente reconocida y destacada por la administración del hospital. Su servicio es un testimonio de la excelencia que Ashford Hospital se esfuerza por ofrecer. Contar con una empleada tan valiosa y dedicada es un activo inestimable para la comunidad de Puerto Rico. ​¡Gracias, Oficial Vinetssy Báez, por su servicio ejemplar!

I'm not the type of person to do reviews, but this hospital is horrible when it comes to emergency…read morerooms and nursery nurses do not do their job correctly. They don't inform you of anything that's happening. They do not pay attention to patients and they don't have compassion over any situation that's going on! When they told me that I was discharged from the hospital, it was around 1 PM and they came to pick me up from nursery at 9 PM! Just horrible experience and I've heard of other people that had this type of problems too!!!!

Si vas bien de los pulmones saldrás enfermo; las vías de los aires están llenas de polvo y los…read morecuartos ni se digan El servicio es mediocre, hasta los pacientes los pierden ... tuve q visitar varias áreas antes de encontrar a la persona q esraba buscando , pues no sabían donde bed estaba.

Hoy Sabado Enero 4 2025 enpesando el ano horrible..pense que iva aser mejor la emergencia pues no…read more .fui a eso de las 930am con dolor de pecho me sentaron en la area de tratamiento para terapias a esperar unas horitas viene la dra a entrevistuarme ahi con mas personas a las 2 todavia nada mi fui its horrible the way we get treated chest pains and me having issues with my lungs.i will never return to that hospital and its ashame 5 min from it

I wrote this letter to raise concerns about the poor and unsatisfactory medical services I received…read moreat Hospital Auxilio Mutuo. The 2 stars were for the general kindness of the staff & not the management. As this hospital is a leading medical facility in San Juan, Puerto Rico, according to your various advertisements, the type of service I expected from a reputed medical set up like yours was not acceptable. The staff at Hospital Auxilio Mutuo for the most part provided good care. The nurses stressed that each patient was a priority, which under normal circumstances would be true. No patient can be a priority when nurses have twelve to sixteen patients a shift. Your nurses' ability to truly provide caring nursing is an impossible feat when they are overburdened with more patients and their paperwork. Since I am a visitor to this beautiful island I made inquiries about the care given at your hospital only to find out that my experience was the norm and not the exception. I was told on several occasions that this is the way by all appearances your good catholic institution treats people seeking relief from complex ailments. I was really disappointed with my stay at your hospital and hope that you will look into this matter and take necessary corrective actions such as: * Honor the Hippocratic Oath of "Doing no harm" * Reduce the amount of patient to nurse ratio per shift * Apply Pain Management techniques based on providing comfort and not the color of a patient's skin Quote from Vanessa Marzán, director of the hospital's public relations, said the campaign underscores the importance of the relationship between the hospital and its patients. "We recognize that with today's new and diverse access to inform, patients can educate themselves about their health conditions and diagnoses," Marzán said. Patients, she added, can search for different alternatives to have control over their health. "The campaign aims to have a presence in the main channels of information that patients use, such as social networks, digital media, print and television." As you advertise provided services to the rest of the world as part of your medical tourism industry, experiences like mine should be the exception and not the norm. Regards, Caroline A. Browne Visitor

Enfermeras con mala actitud. No le llevaron alimentos a mi padre una noche ni al caballero que…read moreestaba al lado en el mismo cuarto. Es un servicio pesimo y muy poco profesional. porfavor no lleven a sus seres amados a ese hospital tan terrible!!!!

I received the best treatment for my hand. All the employees were very helpful and hope that…read morecontinue like this.

This is the WORST hospital! My daughter fell off the electric scooter and was referred by another…read morefacility. They told my daughter she had 2 temporal fractures, an air pocket that was concerning, and a brain bleed. They gave us wrong or mis-information multiple times. At 1 point the neurology staff told us she was getting released only to turn around and say she needed to stay 3 more days! Because she had multiple fractures, etc. then they tell me she is a "ward of the state" and I, her mom, is unable to sign her out of the hospital. Every patient was in the hallway, sanitation was not a priority. There was no privacy. The sheets were filthy and stain ridden. A patient peeing out in the open. They finally let me sign her out "against their recommendation ". We fly home to the states, immediately visit the Neurologist here only to be told she has NO skull fractures, no air pocket, and a small bleed which at worst is a concussion! They must have noticed we have good health insurance and are taking advantage!! Stay away or go to a private facility.

Honestamente? Prefiero morirme en mi casa a exponerme de nuevo al asco de este hospital y a sus…read moreempleados que obviamente no fueron los mejores de su clase graduada. Salí de este hospital aún más enferma gracias a la negligencia y falta de administración. Horrible.

Above and beyond. Doctor was quick and courteous. Nurses all knew their stuff! ER desk staff was…read morehelpful and got us in quick. Hated to be there but was not too bad.

I have to say that I'm torn because the hospital itself it's not all that. There is still…read moreconstruction going on due to the damages of hurricane Maria. Like the majority of the hospitals in PR if being admitted you need to bring your own pillow, quilt, toothpaste, soap, powder, wipes and lotion which I found so odd because the hospitals in NYC provide all that. I was visiting my great-uncle which was very ill and eventually die so this review is about that experience. I stood overnight with my uncle and in no time did they offered me a couch to sleep in. Had to sleep in a chair. When it was time for visiting hours they only had ONE chair per patient so imagine at one point my uncle had more than eight in the room and only one chair. It was torture!! The food was very good and the Doctors were very attentive. The Nurses on staff were awesome. So kind and loving towards my uncle which to me that was big plus. The hospital not only this one but all the hospitals in PR need to be updated in their technical operations. All is still done by paper which I found that odd too. Anyway, I hope that I never end up in any hospitals in PR. I'm so used to the good quality hospitals of NY that I won't know what or how to feel in I end up sick here in PR. My trip has ended and I'm so glad to be back home in America.

I like this hospital a lot. Very clean and great professionals. I take my kid to get his vaccines…read morehere and my mom had an orthopedic surgery done with great success. Highly recommended. ER 24/7

My daughter has a sore throat and I brought her here because I believe it is an infection and we…read morehave been waiting 3 hours for nothing. They keep calling other children but us. This place is filthy and the doctors don't even care!! These are children!!

Friendly staff always My daughter had her tubes put in and…read morethey were so nice explaining everything. I was a little scared but everything went smooth. Hope this helps to keep good reviews. Rarely a hospital gets good reviews this one is good

Horrible conditions in the emergency room. Nurses work just to get paid. No quality care for a…read morehuman being

This is the filthiest hospital I ever been . Not to mentioned the staff in the emergency room who…read moredoesn't show any kind of professionalism. The personnel, including Doctors show no feelings towards other people pain. The start something and don't finish it, act careless. To sum it up this facility Should be close and give it an upgrade. And retrain the medical staaff on considerations of other.

This hospital has shown tremendous organizational strength and leadership within the community of…read morePuerto Rico. They are doing this by providing a huge path for the post Trumatic art foundation to continue its mission here in the island. This type of generosity will go much further than we can expect. Military veterans, their families, and the civilians who support them have a lot to gain with this type of collaboration. Hospital PanAmericanos has gone above and beyond to support the mission of mental health awareness and suicide prevention.

Pavia Breast Imaging says it's by appointment. And then they take 3 hours to attend you . The…read moreemployees are rude and heaven forbid your appointment lands on their coffee break. Do not reccomend

-10, ese es el rating que le doy a este hospital. A las 3:00am le dijeron a mi hija le dijeron que…read morela van a dar de alta, son las 6:13am y todavía no le han hecho los papeles, el Dr y las enfermeras se fueron a dormir y se olvidaron de mi hija. ahora es el cambio de turno y no saben que hacer. Esa es la experiencia que me llevo conmigo a los Estados Unidos de como Puerto Rico ha empeorado.