Overall bad experience with Howard & Sons. On one end the sales rep was very informative and took his time explaining the process. The proposal process was professional. Considering the lowest biding company sent me a 3 paragraph email I appreciated H&S' documents. However, web reviews ultimately ended up being the reason I went with this company.
Unfortunately I did not have the same experience with the crew that people from other posts had. for one I never meet one member of the working crew that i was able to communicate with that stood out as the supervisor. This was frustrating considering the job moved fast enough that to fix issues as they came along we had to take steps backwards. One might ask why where there issues? Are they driven from top down or from lack of supervision? short answer I am not sure; however, several issues popped up along the way like rotted fascia board that was not replaced and was not fixed until after drip edge and tile where already installed over it. I experienced another issue when I went up on the roof to check the progress, after the crew left, and noticed that the tile overlay did not cover the nails/nail holes from the tile below it (see picture below). After some research I found this was a code violation which requires a 3 inch over lay on tiles which this is far short of. I sent a text message to one of the owners sons, so the following day the crew came back out and fixed the overlay issue, but did not replace the underlayment, so now I am worried that there may be 100s of nail holes in my underlayment. The owners son talked to the crew and assured me that there are not 100s of holes.
I am not a roofer and I don't want to be that is why I hired a roofing specialist, but if as a non roofer I was able to catch these issues how many did I miss? So now I have no idea if I am going to be swimming in my living room this winter or not. I guess time will tell. ugh
note: I only gave them a high star rating because I know companies can pay to hide the low star ratings. read more