I highly recommend choosing another business for your animal needs. I made an appintoment with…read moreCleveland Road Animal Hospital & The Pet Hotel at the beginning of last week to board my dog with them. I provided all the medical history needed and although my dog didn't have his influenza vaccine the Vet tech I spoke too told me specifically that they would still board him because the vaccine its self was inaccessible for the next few months and that they were accepting dogs without it for that reason. Forward to today, ( 3 days before his booking) they decided to call me and tell me they cannot accept him because he doesn't have his vaccine even though I cannot physically get the vaccine for him. Shout out to The pet hotel for not having their stuff together. I really appreciate how un organized and unprofessional this company is. 0/10 don't recommend If I could give them 0 stars I would.

We left our two dogs at the Pet Hotel in Wooster for three nights. They gave one of our dogs all…read morethree doses of pain medication in one administration. Our SENIOR dog made it through the ordeal, but the issue was insinuated that it was our fault. We had dog directions posted online for sign in, gave them a hard copy during the drop off and explained them to the check-in person in detail during the drop off. They didn't read the directions!!!!! Luckily, our dog made it out ok after the vet in the hospital next door intervened. We also asked them to cut our dog's nails.To add insult to injury......$31 to have the nails trimmed! DO NOT TAKE YOUR FAMILY PET HERE! Expensive and awful care. Learn from our experience and don't take the chance with this business.

Had to take Buddy our beloved cat to Cleveland Road Animal Hospital when he started experiencing…read moresevere congestion due to heart failure. We knew this time would come and of course it was after normal vet hours. We called CRAH and the young lady who answered the phone was very informative and helpful as we described Buddy's condition at the time. When we arrived at CRAH we walked through the door and were greeted by a team of professionals. Yes, very professional and on it! I remember someone saying "is this Buddy" the moment we walked in and I hardly made it to the counter when another team member took Buddy from my arms to examine him. I am so thankful for Dr.Wiacek. She listened to our concerns and all our "great cat stories" with compassion and patience to help us make the best decision for Buddy's care.

We were patients of this clinic for three years with our two rescue pets, one of whom has…read moresignificant anxiety. The clinic struggled to provide care without anxiety medication, and required increased sedation for routine procedures. Despite following instructions, ongoing care continued to be problematic. We have since changed vets, and no meds were needed for the same routine procedures. I believe ongoing training is needed at this clinic, as well as upgraded bedside manners.

Great people always so happy to see your pups Helpful…read more My pups live them all Dr flower is great doctor I recommend this vet to all animal lovers

I was in need of a vet for my dog and tried SMVC. My dogs has cancer and has gotten the best care…read morepossible. Everyone is friendly and helpful. They return calls promptly and send reminders for your appointments. They have been very easy to deal with during this difficult time.

We no longer recommend this daycare. After 3 years of our dog attending regularly, we were shocked…read moreto learn he was "permanently dismissed." During all that time, we were only ever informed of one incident -- over a year ago -- which was described as a brief "scuffle" while several dogs went through a gate together. We were told there were no injuries, and after a short break, our dog returned to play with no further issues. There were no other incidents that day or at any other time until we were informed of his dismissal when we picked him up at the end of the day. Since his dismissal, we've made multiple attempts to get details about any other incidents and were denied. We even tried to speak directly with the practice owner and veterinarian, but she never responded. This has been extremely disappointing. As responsible pet parents, we wanted to understand what happened so we could address any behavioral issues -- but we were given no opportunity to do so. After years of loyalty to both the clinic and daycare (with as many as three dogs in their care at a time), the lack of transparency and unwillingness to communicate has left us questioning everything. They denied us any chance to correct behavior and keep our relationship as customers, and the practice owner's silence speaks volumes about how little they value long-term clients.

very unprofessional. our first experience and last. I will not recommend this place to anyone that…read moreloves their furbabies. They leave the dogs for long period of times and also do not listen to owners instruction and THEN DO NOT OWN UP OR Apologize. They showed they do not care about your animals and just take your money.

I love our vet at Wooster Animal Clinic! We've been visiting them as long as we have lived in…read moreWooster, which is almost 20 years. They helped me keep one of my cats living for over 21 years. Always compassionate and always thoughtful about every path to keep a pet healthy. We just had to walk through our young cat getting lymphoma and the vets there did everything they could. In the end, they compassionately helped us with the end of his life. We are so thankful that they always take our calls, always have medication ready on time, and love our animals as much as we do!

I'm a little confused by the poor rating. I took my dog here after my previous vet of 15+ years…read morewas little help with ongoing allergy issues. They made some recommendations on different options. So far their recommendations have been spot on and I'm saving 9$ a day on apoquel. Both times I went in the staff was fantastic and the Doctor was super nice to work with. I totally recommend this place and more people should post their reviews because I think this place is way better than their current yelp star count. Give them a shot.