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    Houston G Bruce,DO

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    Family Medical Associates At the Veranda - In a room waiting for doc

    Family Medical Associates At the Veranda

    2.2(5 reviews)
    2.8 mi

    I have been calling the office since 8:30 this morning and leaving messages as no one will answer…read moreor return calls. I've been forwarded to a supervisor but not given a name and there is no name on their voicemail. My Dad is in the hospital with a severe uti. I am upset/irritated at the level of "care" he received from his Dr on Wednesday (4-8). Dad had been having severe pain in his back to the point he couldn't stand and couldn't walk more than a few steps. I called and got him into dr Jackson's office at the Veranda were he would see the PA Stacey Barnes that afternoon. When the PA came in the room she said she was really busy and asked what needed to be addressed. She never examined him, never listened to his heart or lungs, never touched him or ventured more than a few steps in the room. She said she would prescribe a lidocaine patch. My Dad went to another area of the veranda to have his diabetic eye and foot check. Before we checked out I called my daughter, who works at the pharmacy, to see if the prescription had been filled and was ready for pickup. She said it hadn't been called in. At this point it was an hour and a half since he had seen the PA so when we checked out I asked the girl to check and see if the prescription had been called in yet, she called the PA Barnes who said she had forgot to call it in, but called it in at that time. When we get to cvs it had not been filled because it was called in without any directions and they couldn't dispense the medicine without it. They had already called the drs office and were waiting on a call back. That was Wednesday. CVS (my daughter personally) has called and left messages since then and not one person has called the pharmacy to get this filled. It is now Sunday! We spent all day in the er Saturday and he was kept overnight and will be again tonight. Monday is his 88th birthday and he has to wake up in a hospital. All it would have taken was a urinalysis or maybe longer than 1 minute spent actually looking and listening to the patient and this could have been caught and maybe he wouldn't have had to be hospitalized. At the very least he wouldn't have had to suffer three more days until he asked to go to the hospital. If you're too busy to actually care for your patient , maybe this isn't the career for you. Im sure you all weren't too busy to bill Tricare and medicare though right?

    I feel better right now than I have in years. I thank Dr Joe Jackson for this. He takes good care…read moreof me and is very easy to talk to. He listens and he responds to my needs quickly. Thank you everyone at the Veranda for your great service.

    Houston G Bruce,DO - familydr - Updated May 2026

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