Housekeep bribed the criminal impersonating a judge named Wade from London Central Employment Tribunal, to refuse to judge (Misconduct in public office) and falsify acts (Fraud) in my dossier against Housekeep, even after I made Wade a defendant for it leaving her no right to judge anything. There was another falsifier swine called "judge" Taylor as well Housekeep runs a DBS scam in cahoots with another company, rejecting people's DBS and under the claim of performing another DBS check, taking their money and never deliver any DBS check as proof Also fun fact: Lisa Pirrett, head Housekeep HR, lied in court I set a house on fire, that I'm a public danger (a criminal), and that they have proof (which they never presented because there is none, so these are criminal sociopaths). Being a school cleaner, I have an empty enhanced DBS demonstrating 0 offences in my entire life. I'm a Christian. Anyone who supports this firm in any way, by buying from them, is supporting a criminal sociopath culture. This company needs to be legally suspended for illicit conduct --- old review before this edit:--- Terrible dishonest company discriminating against honest working people. I was discriminated, harrased and bullied at work by a guy named Harley meaning hostile work environment, who also falsified accusations and documents for an unfair dismissal Housekeep lied to me about being the only time I need to come to their address, I was called for no reason 2 more times after the first time, to be harassed by a guy named Harley, of physical appearance young, muddle stature, ginger, who clearly has a personal issue with me because he complained about me using the company application for professional reasons, which he called personal against the evidence to the contrary. Harley also accused me of calling one of his colleagues ignorant, which I never did which proves he was making up evidence on purpose to harass me, and falsify a pretext to fire me. This is discrimination by belief (honesty and uprighteousness), motivated by the fact Housekeep noticed it can't swindle me: 1. To perform a check on the employee, on the employee's money. I already had 1 month enhanced DBS as a school cleaner, they refused it, and lied it's not hidden as "admin fee", when even in their app they admit it's for this check, of which I was never informed. I was charged 59£ thus illicitly since I wasn't allowed the time to read the contract before signing which I did on good faith, although later I let it go to continue cooperation with this bad company as I felt there was no choice (coerced), but because I was illicitly fired I will demand in court this money back, for unfair dismissal 2. To accept unmotivated lower ratings (4* in my case) which would result in losing the performance bonus. In training I was lied to that Housekeep does not accept unfair ratings but they lied. Their policy is to not actually give any performance bonus, they cheat 3. I was falsely accused by that operator which Harley lied to my face that I called ignorant of creating a bleach spot at one of the customers as the company wanted to blame me regardless of the evidence to the contrary, and I requested another operator to handle the case because the one accusing me is clearly irrational (that's the word I used) for accusing me against the evidence, which proves Housekeep policy of exploiting the workers unfairly, meaning I was fired without justification, for being a honest worker who knows and upholds his rights, and cannot be illicitly exploited in consequence. 4. To accept commuting to Housekeep address for 2.5£ per hour (by commuting 3.5 hours), which I never accepted, and is illegal / under minimum wage and fraud. In other words Housekeep coerces workers to support this expense under threat of dismissal, profiting from the disfavored working class and infringing thus on worker's rights and dignity foremost 5. To accept working with my equipment although the client's is often insufficient, especially lacking the personal protective equipment which the employer must provide, which is another illegal Housekeep practice In conclusion it is proven beyond any reasonable doubt that Housekeep seeing how it cannot infringe on my rights as it wishes with my consent, invented false reasons and committed an unfair dismissal, which I contest in court, requesting 350£ for every week I wasn't paid by working, because of the unfair dismissal (which reflects on future employment because other employers request references therefore Housekeep lies prevent me from being employed again), plus 350£ moral damages for every week I haven't enjoyed the fruit of my labor I wouldn't recommend anyone working here, and clients who buy into Housekeep support immorality and lawlessness read more

I am extremely disappointed with both the service and the customer support provided by this company. Two cleaners attended my property on two separate occasions and spent a total of 6 hours, yet they didn't even complete basic tasks like dusting a completely unfurnished flat. It was clear that the job was not done to an acceptable standard. What made the experience even worse was the customer service. I spent hours on the phone with the team, and they were unable to resolve the issue or offer any meaningful help. Instead, I was met with scripted responses, a lack of empathy, and no real effort to address my concerns. They continued to insist that I received a "5-star clean," despite the obvious problems with the service. This has been an incredibly frustrating experience, and I would not recommend this company to anyone. The lack of accountability and poor customer support have made it clear that they don't value their customers. read more

Want to write a review on my experience. I set up a normal cleaning of my flat several days in advance. The night before the clean, after Housekeep offices are closed, the cleaner says she will be several hours late. I ask to cancel and get a new cleaner. Housekeep says none are available that day so I get a new one the following week. The next cleaner messages me the night before (again after office is closed) stating she will be late due to weather (It is a normal cloudy dry day). She then states that she is stressed and asks me to cancel the appointment as her phone is dying. I would strongly suggest using another company for cleaning as my experience demonstrates you can not rely on them for cleaning services. read more

Worst 'Cleaning service' ever. They cancel on last minute and don't even bother sending replacement cleaners. They hang up the phone / don't respond and once even still charged me even though the cleaner didn't turn up. Cleaners are being sent long distances across town, so they're always in a rush to finish their job earlier than the time booked and are mostly very inattentive/lazy to really do a great clean. I don't blame the cleaners, though some of them still try harder than others. I blame housekeep that put up their prices (while not passing on a penny to their housekeepers). read more

I have been using Housekeep for a couple of years and always found them and their cleaners to be good! Super easy to use my account and I can change my bookings when I need to. My cleaner wanted to change her day which did not work for me but the team really helped to find a fab new cleaner and showed me how to book cover cleans until then. I now have Anamaria and coming home after she has been is like walking in to a hotel, towels transformed in to swans and all! read more

Excellent, convenient service -- and really friendly and responsive customer contact team. Accommodate my awkward special requests (ironing shirts in a particular way, organising access through the concierge), and go out of their way to do things I hadn't even thought of asking for (taking the recycling out, presenting the bathrooms and bedrooms like a hotel). The world is a better place with housekeep! read more

After two years and two amazing cleaners, I'm still a happy customer. I haven't had to rely on their customer service much because I've had very few issues. Sometimes my cleaner goes away on holiday for a few weeks, but I always get notified and offered cover (which I rarely take - I just clean myself). My cleaner has my keys so I just come home to a clean flat every other week! Couldn't be simpler. read more

I've been using Housekeep for two years now, and have been consistently impressed by them. They maintain a constant level of high quality, with well trained and courteous staff. There is no better feeling than coming home to a spotless flat, with chores all done; Housekeep makes sure that I get this every week. SG, London read more

Housekeep offers an amazing, reliable service with quality cleaners. We've been using the service for a year now and have had one regular cleaner, who has been amazing! When she's gone on holiday, we've been able to log in and arrange a cover cleaner really easily so we don't miss a week. All in all, very happy! read more

Very easy and quick to set up the cleans. All can be done online. Staff are very helpful and accessible. Housekeeper is absolutely fantastic. Polite and professional. Cleaned my home thoroughly and was very impressed when I returned from work. Have now set up regular cleans and very satisfied with the company. read more

Absolutely fabulous cleaners. Always punctual, polite and professional. The online members account makes it super easy for me to leave instructions for my housekeepers too. Quite handy when we have a flat share so have a few different instructions each visit. 5* all round. read more

I was recommended Housekeep by a friend and am so thankful for the tip! It was such an easy process from start to finish. I love the convenience of being able to book online. The cleaner was also fab and left my flat spotless. Would definitely recommend to all my friends. read more

Having used Housekeep now for a couple of years, I couldn't recommend the company any more. The customer service is excellent, and I love the cleaners I have had. Housekeep makes having a clean, tidy house very easy, all of the click of a button! read more

The housekeeper was experienced and friendly (Housekeep actually meet them all in person too, which is great). The online booking system makes it really simple to book cleans, reschedule with the same houeskeeper and also leave instructions. read more

Love coming home to a sparkling house. Our housekeeper has become a part of the family and we look forward to her visits every week. Very impressed with Housekeep's customer service as well which provides quick and helpful solutions. read more

I now have a regular cleaner every two weeks and my experience of their service has been great! I have recommended Housekeep to many of my friends. If our cleaner is ever on holiday then cover is arranged while they are away. read more

I was very skeptical when I first signed up, but after my first clean I was so impressed with the cleaning quality and the amazing customer service that I can't stop using Housekeep now. Very user friendly website too. read more

Don't understand why all the reviews on here are so negative. Not my experience at all! My cleaner is amazing. Used a handyman a few times too. Housekeep have always been great with communications etc. Would recommend read more

Having a regular cleaner has really made my life easier, she always does a great job and leaves my home wonderfully clean! The Housekeep website is really easy to use, and the staff are extremely helpful. 10/10! read more