Murcia is a capital city without a lot of centrally located hotels. So, for location and…read moreconvenience, I would give the NH four stars. You are situated within the centro and within walking distance of the old town. The location is very safe (as is pretty much all of Murcia) and conveniently located practically next door to the Corte Ingles. There is a Hertz rental car agent situated within the hotel lobby should you want to rent a car during your stay. The staff is extremely pleasant, competent, and accommodating. The reasons I provided a lower rating are that the hotel is definitely dated. While some rooms may be updated, ours (small but very clean) had scuffed furniture, scratched and peeling floors, and uncaulked/cracked tiling in the bathroom. Additionally, although the hotel says that it is non-smoking, the halls at times reeked of smoke, and whether this was from guests violating the rules or smoke seeping into the walls through previous decades of smoking, who knows? Our room did not smell like smoke though, so that was good. There was no iron in the room. When we called the front desk, an iron was immediately delivered to our room but when we asked about an ironing board the maid said there were no ironing boards and we should use the bed but be careful not to burn it haha! Ok... In the bathroom, there is a neat set-up with a built-in hair dryer, but the hair dryer did not work. I went down to the front desk, with my wet hair, to request a hair dryer and was promptly provided one that worked fine. The next morning after taking a shower, I went to grab the hair dryer and it was gone! Cleaning had taken it away. I had to call for another hair dryer (which was promptly delivered). I then left a note on the hair dryer not to remove it. Beds and linens were very comfortable but do take note that a room for two consists of two twin beds pushed together. Towels were very thin and scratchy and bathroom soaps and shampoos were not the best quality. Breakfast is an option but we did not try it. The daily rate was very expensive. It did look like good quality, however. Our room did have a lovely view over the park, the air conditioning worked (which is crucial in Murcia during the hot days), and the location was very good. On future trips, we will first look at Airbnbs again, although if there were no other options we would stay here again. The hotel could really do with a full renovation.
