I was so excited to stay at the nicest hotel in Siena on our trip and we stayed here 2 nights…read more After the first night, I woke up covered in bites. I told my husband I thought there were bedbugs and he thought I was crazy. I was itchy all day and had about 10 to 12 bites all over my body. The next night we were up all night. He started getting bites as well. We told the hotel in the middle of the night and they said that we must have left the window open. We let them know we did not open the window. They let us switch rooms at 4 am after being up for hours and going back and forth on them about this, but the damage was done. The next morning they apologized and said they misunderstood with the language barrier and thought that there were flying insects in the room. They told us that they would refund us for the entire stay because of the inconvenience and how grossed out we were. We showed the front desk lady our bodies covered in bites and she apologized and said she would refund the entire stay. When I got home and still had the charge I called back and they said they didn't find bugs and wouldn't refund us. No contact from them at all they just changed their mind. A simple Google search will let you know how challenging it is to see and find them. We certainly saw them AND showed the staff our bodies covered in bites. This was such a disappointing and disgusting experience. We had to go launder all our clothes in the middle of our vacation, couldn't bring our luggage into any other hotel after this, and the fact they think we would make this up when we showed them our bodies were covered in bites is appalling. Not 5 star service or cleanliness, don't stay here.

I loved my stay at the Grand Hotel Continental. The location coudln't be better. Right in the…read moremiddle of everything. Yet, very quite inside. My room was beautiful, comfortable and with a beautiful view of the homes in Siena. The customer service is top notch. Breakfast was included and it was a buffet of wonderful variety of food. We also had a complimentary dinner at their restaurant. It was lovely. The food was good and the service superb. I had a chocolate dessert that was a bit " chocolate egg". We poured a had drink to melt the chocolate and see what was inside. Pretty cool! I highly recommend a stay in the Grand Hotel Continental.

This hotel is great! The room was spacious and overlooked their beautiful garden. It was very clean…read moreand well kept. My wife and I stayed for three nights while in Siena. They had a lovely continental breakfast every morning, which we ate in the garden overlooking the incredible view and hillside of the Tuscan landscape. I highly recommend this hotel over something that lacks the views.

Just amazing! Our room looked out over the garden and the hills beyond Siena and it was as if we…read morewere looking out at a painting. The room itself was just beautiful with a lovely bathroom. The staff were super friendly and the whole experience just first rate. The hotel is convenient to all the attractions, great restaurants and also a nice little supermarket. They have an electric kettle and instant coffee in the room as well as a fridge. It was so nice to be able to enjoy a coffee before heading out for the day. They do offer parking for 10 Euros a day, and clear instructions on how to get in and out of the City without getting fined! Remember, the City center is a no drive area for non residents. Just do as the hotel indicates and you will be fine. The other recommendation is to book directly, they assured me they charge less than going through Booking or Expedia and will also discount if you pay in cash.

The physical plant is good but food at the breakfast buffet was almost uniformly truly horrible…read more The staff is also not friendly or professional.

bar and restaurant are not open until 5 pm. we walked there for midafternoon drink and got shut out.read more

Nice room. Nice location. and, as Rick Steves put it, "for a steal"!!. Alma Domus is a GREAT option…read morefor staying in Siena. Pros: the PRICE!!! - 75euro per night for our stay. wow. Great Location. very close to San Domenico's church and several restaurants (though a short walk to Il Campo where the evening action is, it's still a totally conveninent location b/c you SHOULD be walking around Siena!) They have several rooms w/ incredible views of the city. First come first serve so book early! Our double room w/ private bath was clean, comfortable and had a better private bathroom than i was expecting (separately enclosed shower, not the size of a tin can, etc) It's a converted convent so don't expect the W hotel Nice buffet breakfast included (pastries, yogurt, coffee/espresso, nuuutelllaaaa, and fruit) Conveniently bookable online/via email. internet access in a common room for a couple euros. Cons: Walls are thin. I could hear a couple talking next door at night but, happily buzzed on red wine, I fell asleep anyways Front desk personnel are polite but not friendly. They answer questions but dont offer up much more. not really a con but just an FYI, We were younger than the average guest by a good 30 years. Lots of senior citizens with their valuables in a pouch wrapped around their neck. Just saying.. You're going to be spending a lot in Italy. Hotels, trains, food. Save a little and stay here. You get great quality for what you pay.

"LOCATION... LOCATION... LOCATION!!!"…read more This was our second stay at The Alma Domus, and the first since they remodeled half of the rooms... And they did a fabulous job!!! We stayed at the Alma Domus for few nights back in 2010 and promised ourselves we'd go back... We just stayed for 2 nights in mid-June 2015 and it was incredible!!! Our small group of 12 booked six of the larger remodeled rooms on the top floor with the views of the historic center and the Duomo and we were blown away!!! So location is the #1 reason to stay at The Alma Domus, just a 2-3 minute walk to Piazza del Campo... and Incredible Value is reason #2. The newly remodeled rooms and bathrooms are wonderfully appointed for a hotel in this price range!!! We had large superior triple rooms in the mid june high season for 110 euro and quad rooms for 125 euro... all with views, balconies, air-conditioning, and breakfast!!! I don't think you can find better value in Siena with this location, the charm and quaintness, and the amenities... Both the bathroom amenities(shampoo, soap, etc) and the free breakfast are very basic but fully adequate... If you can't live without your L'Occitane shampoo, and french milled soap, bring your own... Breakfast is simple but nice; juices, coffees, teas, cappuccino, espresso, croissants, pastries, cereals, fresh fruits, yogurts, sweet cakes, etc... The staff at the hotel was so friendly & helpful to our little group of friends and we found this hotel to be just magical... Waking up to the morning church bells just adds to the magic!!! Thanks Alma Domus for a truly wonderful stay, we'll be back soon!!!

Such a beautiful hotel with pleasant staff. We had a great time here and it really does have such…read morecharm. There are only a few hotel rooms in comparison to bigger hotels but it really does change the entire experience. At times it feels like you have the whole hotel to yourself. So peaceful and gorgeous inside. The rooms were quite big and very comfortable. Old feel with some modern touches. The only thing I would suggest to hotel is to ditch the large physical key, it is bulky to carry. It adds to the charm but isn't as practical to carry and we couldn't have a backup key so both of us had access to the room. Overall we loved it though. I would highly recommend this hotel to anyone coming to Siena. You definitely feel pampered at this hotel and it's a nice serene spot if you need a break. They served us a welcome drink, choice of an aperol or campari Spritz or a glass of prosecco. Also every day after 4pm they serve coffee and tea with cookies. Such a sweet treat. The breakfast was one of the best we've had this trip! There was a selection of yogurts, pastries, and even tremezzinos. Loved our breakfast and gave us a great start to the day. We were a bit disappointed we weren't able to grab breakfast the second day as we had to catch an early am train and breakfast wasn't open yet. The best part is that it is so close to everything in the city. So easy to walk to any spot you desire. Check it out!

Fabulous accommodations! Perhaps the most stunning room I've stayed in, and I've travelled LOTS!…read moreStaff was kind, and helped with parking and driving directions. Breakfast was stellar-fresh juices, cappuccino's, fruit, cheese, pastries, sandwiches, and hard boiled eggs. Such history, and great location. It's pricey, but worth it!

Accommodations are lovely. Traditional heavy curtains and classic furnishings in brightly lit…read morerooms. Baths and water pressure and ac are great. Breakfast was perfetto. Location wonderful. The host Elisa is warm and welcoming.

This Small and intimate hotel is a gem under the owner/manager Elisa. She is a delightful young…read morelady who is extremely helpful in all ways. She serves a very nice breakfast buffet in the morning and provides a very comfortable accommodation. The building is from the 14th century and has been in her family for the last 200 years. It is full of History, is elegant, and definitely from a bygone era. The room was very comfortable and the bathrooms have been modernized over the last many years. It's very quiet. In the afternoon, tea and biscotti are offered. Elisa goes out of her way to help us in any way she can. We're here during a train strike and she did the research to ensure that we would be able to easily get on to our next destination without difficulty. The hotel is an incredible value and great location in the medieval section of town, very close to Palazzo Publico and many other sites.

We had a great time on our tour with Roberto from We Drive You Tuscany! We did the 8 hour San…read moreGimignano and Chianti Classico as well as the Pienza, Val d'Orcia, Montalcino wine and Pecorino cheese private tours with Roberto. This was my first trip to Italy, we enjoyed a comfortable ride throughout the countryside in the clean, air conditioned van! Roberto was so knowledgeable and made sure we knew all the best places to visit along with the history of the beautiful Tuscan countryside! He even gave us recommendations for our second leg of the trip to Rome. We will definitely use this service again!!

We had the pleasure of touring Tuscany with We Drive You Tuscany. Roberto was our driver and we…read morehad a beautiful Mercedes van that was new and comfortable. Bottled water was provided and he even stopped to get Fresh pizza for us. By the time we finished touring with Roberto for two days we felt that we knew so much about the area, history and culture of the region. Roberto's knowledge or art, history, food and culture was so impressive. The tour we did with Roberto was much more than him driving us from place to place. Each place we went was so carefully planned and curated. We visited wineries, vineyards and a sheep farm that makes cheese. With his help, we were able to visit every place we wanted to see as well as some smaller unknown, hidden gems. We saw so many beautiful landscapes and Roberto stopped frequently for us to take in the views! I cannot say enough wonderful things about Roberto. We hope to go back soon to tour Umbria and Florence with Roberto.

Wonderful accomodations Very good lication, great staff and…read morea very good breakfast. Room was very nice and bed was very comfortable. Highly recommend and will definitely be back. Thank you for a Wonderful Stay

I chose this hotel because I stayed here before and enjoyed it. The room I had the first time was…read morelovely. This time, my friend and I were given a room (44?) that lacked all the charm of the room I remembered. It was a stripped down room with no toiletries, no complimentary water, and no tea. I was surprised because I requested a specific room (I sent pictures). When I told the front desk, they said they were fully booked and there were no other rooms available. The breakfast is limited and the staff were unsympathletic. I understand that tourists are annoying (I live in a tourist town) but making small service efforts goes a long way Especially, because I cancelled another reservation to stay here and in the end I felt like they didn't appreciate it.

This hotel was amazing! The staff was exceptionally helpful and friendly, the breakfast and coffee…read morewas delicious and the rooms were clean and spacious. Thank you for a wonderful stay in a beautiful city!

Excellent value for a hotel that is within walking distance to get inside the city walls of Siena…read more Front office staff were friendly and helpful. The free breakfast buffet has a good variety. It wasn't amazing, but the size of the spread was pretty impressive (see my photos). There were a few hot items - scrambled eggs and also something that looked like hot dogs. Also a pancake machine. The cold items were numerous! Fruit (fresh, canned, and dried), a few different kinds of crackers, an assortment of bread/rolls (savory... pretty hard unfortunately; sweet pastries; bread and a toaster), yogurt, cereal, jams, chocolate hazelnut spread. Only downsides: - really thin walls. I could hear my neighbors talking and ear-shattering snoring, so it was hard to sleep - can't control the temperature of the room. We ended up opening the window to make it less hot, and then it was perfect

Pretty basic spot to spend the night. Located within easy walking distance from most of the main…read moreattractions of the town, as well as the train station. Room was clean and the beds are comfortable, and the complimentary breakfast is adequate and represents what you get at most of the places in Italy that offer breakfast as part of the room fee. My two biggest complaints were that our room was located near a storage closet/hallway bathroom that the staff and guests used as a place to smoke since it's not allowed in the rooms and the smoke they blew out the window came right back into our room so we had to close the windows every time it happened, which was often. Second, the 'free' WiFi that came with the room was the most blatant data grab I've ever seen and soured me on an otherwise decent place to stay. Unless you entered your email address and a bunch of other personal information the usage was very limited and slow (you couldn't load web pages or use most apps, basically only Instagram and FB, and even then you couldn't click on links within the app or it would redirect you to sign in again with more personal info etc.) it was annoying and infuriating quite frankly. It would intermittently prompt you to re-log in every few minutes and just felt like it wasn't there for you but for them. I started receiving annoying ads the second I logged in for the first time. Might not be a sticking point for some but trying to get directions or read reviews of places to eat etc. was basically impossible because of it, and selling my info like that felt greedy and like a violation of my privacy etc. I won't be staying here again because of it even though it's decent enough. On top of that I also thought it was pretty over priced for what it was.

From the owner: L'Hotel Minerva è situato nel centro storico di Siena e domina dalla sua posizione l'intera città…read more La sua ospitalità è resa unica dall'accoglienza calorosa e dall'estrema pulizia degli ambienti. 56 camere con servizi, telefono, TV color, cassetta di sicurezza, aria condizionata, frigo bar, servizio lavanderia, collegamento ad Internet e Wi-Fi. La maggior parte delle stanza ha il panorama su siena. Disponibilità di saletta riunioni, garage. A dieci minuti a piedi da Piazza del Campo. Seicento metri dalla stazione ferroviaria. CHECK-IN ore 15.30 p.m. CHECK-OUT ore 10.30 a.m. BAR Il bar dell'Hotel mette a disposizione dei Suoi ospiti un ricco buffet per la prima colazione, da intendersi sia all'italiana, con ingredienti tipici della nostra pasticceria, sia continentale con l'aggiunta di formaggi e salumi della famosa tavola Toscana. SALETTA L'Hotel è dotato di una sala di lettura, disponibile per riunioni e conferenze fino a 40 persone, e del tutto attrezzata.