This may be the best hotel that we have ever stayed at. The space is beautiful and elegant. The…read morerooms are awesome. We upgraded and had a beautifully appointed room with a patio. The staff couldn't do enough for us. The outdoor spaces are amazing. The restaurant and bar offer well shaded dining areas with an ocean view. It's a lot of fun to linger offer the excellent breakfast or a cocktail. The poolside area is ringed with lounge chairs and attentive staff. At first I was concerned because the hotel is located outside of downtown Palermo. There are shuttles that drop you off downtown. It was actually a relief to be at a quiet location away from the crowded city center. Rooms are expensive, but staying here is an indulgence. It's well worth the splurge.

Everything was excellent from the moment they opened the gates to let me in. No complaints. Maybe a…read moresuggestion of a larger or better yet, an alternate pool. The one there is beautiful with the scenery and amazing staff, but a bit small in comparison to the amount of chairs available and often filled due to high demand in the summer . It's fits the location perfectly as is to be honest. But another adult only wouldn't hurt and some of those chairs from the row going down the side of the walkway could be of better use there food for thought.. which was also nice. Pool bar. Couple of outdoor restaurant choices. Decor. Spa. Class with care. Well done

Wow. Used to be a…read morereal palace. Turned into a hotel. Has a glass floor on one level. Truly and esquisite example pf architecture. Staff is amazing. Rooms are great. Ask for one with a balcony if you can. Restaurants are great as well as rooftop area. As classy as they come. http://www.centralepalacehotel.it/uk/index_uk.htm (Please note: Author does NOT take credit for the photos that accompany this review. They are from the hotel website)

If you're thinking of picking this hotel for your stay in Palermo pick again. The staff is…read moreincredibly rude. we had 3 rooms booked and had said we were arriving at 9pm and once there the hotel said we couldn't eat at the restaurant because it was full, when they should give priority to hotel guests. The concierge doesn't help us find another place to eat and just sits there while at almost 10 we are in front of the reception not knowing where to go eat. The rooms are disgusting I will attach pictures. The concierge calls us at 1 am to ask us about a missing ID that had already been sent by email. The bathroom has hairdryers from the 15th century. I'm sure you can find a nice boutuque hotel in Palermo i will definitely never step in this place again Abbiamo prenotato 3 stanze per 4 persone e non abbiamo potuto cenare in hotel dopo una lunga giornata di viaggio e lavoro perché l'albergo non da la precedenza ai suoi ospiti sostenendo che neanche alle 1030 ci sarebbe stata disponibilità. Ci hanno detto detto che non c'era posto a ristorante ma quando siamo andati a vedere c'erano tavoli vuoti. Scegliamo di non mangiare al ristorante dell'albergo per non discutere. Il concierge vedendoci in difficoltà non ci aiuta a cercare un ristorante. Andiamo a mangiare all'albergo davanti. La stanza veramente tenuta male. La prima cosa che si sente quando si entra e il rumore della luce accesa che fa un ronzio fastidioso veramente forte. La stanza è la 330. Allego foto del disagio di questa stanza dove ci sono pezzi di plastica nell'armadio appartenenti ad ospiti prima di noi, pareti scostante e sporche. La reception risponde a telefono dopo almeno 2 minuti di attesa, ma ci chiamano all'una di notte per chiedere una copia dei documenti che è già stata mandata alla loro email. La reception che mi sveglia all'una di notte è accettabile solo se sta andando a fuoco l'albergo non perché non è in grado di controllare la mail. Al mattino le donne delle pulizie fanno rumori assurdi, sbattono porte e trascinano mobili. L'unica persona cordiale e gentile è Antonino.

Great place. Lacks AC in all rooms, so make sure to check, if the room you're booking has one. We…read moregot the room without windows, except one in the door, and no AC. Asked and got other room for no pay up with a balcony, under construction and AC. Don't get me wrong, it's not bad, because owners are building their B&B and it will only improve. Our room did not have air vent built in (yet) in the bathroom, so bad smelly dump will not go away that quickly (I don't like how I wrote here, I know...). It has few restaurants around the area and very importantly pubs (at evening times). One huge bonus is that Giorgio (that's the main guy's name) will give you really nice advises where to go and what to see and also will take good care of you. They have Free wi-fi and a laptop to be used in you needs. That's handy for some. Wifi is dodgy, tho. Not super reliable. Lovely B&B. Quite close to all main areas of Palermo.

The hotel was built a long time ago and has some unique qualities including beautiful glass…read morechandeliers and glass lights in the corridors. The wide central marble staircase added a romantic elegance to the place. The location is convenient to shopping, the theaters, there are plenty of restaurants within walking distance plus a nice park with many paths for a relaxing stroll. Many people go there so it seems to be safe. The hotel offers an excellent breakfast buffet in an elegant multi room dining area. It also has a bar, a small dinning room and a fitness room. The Staff are efficient, friendly and eager to please. My room had a small terrace which was cool. The room was clean but rather dated with carpeting that had seen better days. There was a mini-fridge with refreshments which was great for a late night arrival. The tub had a shower with a half-glass enclosure that did not contain the shower water very well so I had lots of water to clean up after showering. There was a mystery code for the tv remote that i did not break. Overall a great experience however if they updated the bathrooms, floor coverings and replaced the framed paper posters and added some art or other embellishments to the lobby the hotel would be awesome.

Beautiful, beautiful hotel in the center of Palermo's shopping area. Five minutes to the beach…read more Well located near public transportation. I stayed at the Hilton Excelsior last week while in Palermo. The staff were unbelievably helpful and attentive. They go out of their way to make guests feel relaxed and comfortable. When I missed my flight, the wonderful woman working the front desk went above and beyond her job to help me search, and book a new flight. Also the breakfast in the morning has something for everyone.

Staff was overall friendly and accommodating. Breakfast was extensive, coffee/cappuccino machine,…read moreeggs, pastries, fresh juices, etc. The bathroom on the lobby floor often smelt a bit like sewage, which was unpleasant when coming out of the elevator. The rooms were clean. No valuables left were touched. Room was turned down nicely daily. Bathroom was large and had basic toiletries. No fan in the bathroom and no window, so not great airflow after use. Beautiful view from the balcony. Loved being able to stand outside, as often times in the US, you are not able to open windows or stand outside. Great fresh air, but no screens, which led to some mosquitos in the room. Conveniently located near a piazza, food, and shops. However, it got very loud at night especially on the weekends making it hard to sleep.

A wonderful stay and very helpful staff! We had booked an Air BnB that turned out to be awful…read more Finally found this gem. Close to so many things, and a nice stroll to many sights. All but the central outdoor market, which was fine. Lots of shopping and Caffe Giada was the best. Very close by, it was wonderful.

Hotel advertises Air conditioning everywhere but it did not have AC. Since the windows were open,…read moreit was loud, filled with mosquitos and cigarette smoke from the street. Absolutely terrible hotel...stay across the street at the Quintocanto. It was fabulous...and had working AC!

Beautiful former private palace in a very good location. Friendly staff who speak English well…read more The rooms need renovation but are fairly soundproof and clean. The shower was extremely small, towels thin and scratchy. The breakfast buffet was ok, although the bacon wasn't the way Americans like. Good luck getting ice. Stay here to experience a European hotel.

Fabulous Golden Hour / Sunset Rooftop Bar - Palermo....Best Views in Palermo / Great Drinks and…read moreTerrific Service - in particular Pietro who gave us some site seeing tips and remembered us & our drink preferences & good recommendations. Had Pisco Sour / Gin Fizz and they even had a selection of Mescal..

Very expensive for what you get. Also, they wouldn't hold…read moreour luggage in a private place and wanted us to leave it unsecured in the lobby. The whole experience was mediocre!

Not a bad spot to stay in Palermo, it's nice and authentic right near several tourist spots. There…read moreis a restaurant downstairs but it only seems to be open when I've already found somewhere else to eat and I'm on my way back home. The room I stayed in was nice with plenty of light and a lovely little balcony to enjoy the morning sunshine. The bathroom is a nice size and there is a writing desk in the lounge if you need to write a long review or an article about Palermo. The place has decent free WiFi good enough that you can easily watch Netflix. The only tip I would make if you want a decent sleep in then close the brown shutters on the outside before you head to bed... I left them open so I would wake up earlier so I could explore the city. The only tip for sleeping at night was to unplug the TV as the blue standby light is fairly annoying which I did the second night after waking up think aliens had come to kidnap me... Nope it was just the Telefunken TV... Had a good rest in Palermo and would recommend staying here if you get the chance, also great if you have young kids as the owners have a family of three boys your kids can interact with. Lovely family lovely home.