The food here is ok, although a little expensive for what amounts to a good pub bistro - I can understand that though, they need to make most of their money on weekends and holidays, when the crowds throng to Victor.
What saddens me is the service - actually, it's not the service, they don't do such a bad job of getting people seated and served, although a smile would be golden and get them past the 'just doing my job' feel you get - it's the attitude. We went because we had a voucher from the Entertainment guide, but we were told that couldn't be applied to the buffet/carvery. Our kids meals came with drinks, and my wife queued for an age at the bar only to be told she needed a ticket for the kids drinks, which they should have given us at the front desk. She queued again at the front desk, and was then told by the lone bar attendant she had to queue yet again to be served. We complained, and were told 'that's just the way he is'. Not a good start.
The carvery operates on a ticket, too. Guess what ELSE they didn't give us at the desk? All good, my daughter and I got our tickets, got our meat, added veggies and went back to eat. The roast was good - lets face it, it's hard to do a bad roast when you're doing them every day, right? - and my daughter loved it enough she wanted a couple more slices of lamb - we went back, to find one ticket, one plate. No meat for you, cried the carvery nazi. Sad, at $30 a head. We could go back to the buffet, but it isn't really a buffet - it's a salad & vegetable bar. I consoled the 11 year old with dessert, and fumed quietly to myself.
My wife spoke again to the girl at the front desk, about our general dissatisfaction - she got listened to, which was good, I was getting ready to take the staff into the kitchen and impersonate Dexter, and she was told to save our discount voucher for summer, when we could get a discounted seafood platter, including lobster tail and prawns, etc. We went back at the start of summer, they didn't have the platter on the menu yet. We went back a month ago, we were told they're not sure if they'll do the platter this year.
Friends of ours tried to go there a couple of weeks ago and they were told the carvery was off because the chef had walked out and there was no one to carve meat.
All in all, I think this is one to avoid - there are SO many better places to eat in Victor. read more