This is a beautiful boutique hotel. This hotel has breakfast for the guess as well as…read moretransportation for the guess who need transportation to the port for their cruise. There is a gym. We had a large junior suite. This junior suite accommodated, five adults. Johnny provided a map of the area with shopping, food, train and port. Our stay was only for two nights. This hotel is walkable to the shopping, food and port. The room has a small sink and refrigerator. Johnny was my translator. He was extremely helpful. The price is very modest.

We fell into the same trap, although it seems they are erasing reviews on other sites. This hotel…read morewas ranked 7/10 on other sites and not a single mention of this bait and switch tactic. Got the same deal. Booked a room months in advance, then they tell you there are no rooms two days before you get there, and sent us to a condemned part of town. No hyperbole. The "sister hotel" should have been shutdown, and may have been until we got there. No refund, no offer, just lies. It seemed like they rounded up anyone associated with Virgin (employees and guests) and threw them out. Everyone here is Virgin staff, maybe a few guests, and the best part is this place is worse than a hostile. The staff tried to help but only so much you can do with an abandoned property. Avoid getting ripped off. Don't pay in advance and it's still a dice roll. The hotel looked beautiful. Wish we had gotten to see it.

STAY ELSEWHERE!!! Wish I'd done my homework as this place claims a 4 Star rating, LOL! Try 2 Star…read moreat best! EVERYTHING is tired and very dated - but worst of all is the fact that the rooms are two stories with the sleeping area being upstairs from the bathroom. Staff also very unhelpful. I booked this based on proximity to the port for our upcoming cruise. That's all it has going for it.

Our stay at Hotel de la Ville was very enjoyable. The customer service at the front desk was…read moreexcellent, our host was helpful, flexible, and kind. The room was clean, and the bed was quite comfortable. The overall design is modern, and unlike many European hotels, the rooms felt spacious rather than cramped. Each room comes with a refrigerator, but note that the items inside are charged to your account, something to keep in mind. The hotel's location is also a major plus. It's within walking distance of the cruise ship area. The train station is just a 5-minute walk away, and buses to the cruise port stop about 3 minutes from the hotel. The bus fare is €6 and conveniently drops you off inside the cruise ship terminal. For the convenience and the friendly service, I would definitely choose this hotel again.

NO AC! The rooms were hot and had an odd smell and were quite outdated. The shower had mold in it…read moreand the toilet was poop stained. The beds were comfortable as you would have imagined in a hotel. The tv didn't work for more than a few seconds and the view from our room was trash and the train station. On the upside, the location was great and the breakfast was mediocre. The lobby was nice and all marble and the hotel was near the beach and sort of close to the port.

Nice place to stay prior to our cruise. We came in a couple days early, showed up at 11:00 AM and…read morestaff were there. They informed us that our room was ready early so we could crash from a long flight from Vegas, Ft Lauderdale, New York, to Rome. We went to bed and didn't get up till the next morning. Jet lag sucks, lol. We went to Pizzeria del Getto. Post review for them too. Would recommend and use again. When you come, pay in cash if possible. They prefer it.

My boyfriend and I enjoyed our stay here at Villa Susanna, a cute B&B located in Civitavecchia. We…read morestayed one night before our 7 day Mediterranean Cruise with Royal Caribbean. Found this spot on Trip Advisor and would like to share it with my fellow Yelpers. We were looking for our hotel which was walking distance from the train station but had a hard time finding it due to lack of street signs. Don't try finding this place at night unless you know where you're going. My boyfriend and I walked around for quite a bit with no luck so we walked back to the train station and were able to get a cab to take us there. Again, it's hard to find at night so cab it instead. Our room was cozy and we were able to sleep well. There was no blow dryer, so make sure to bring your own and an adapter. Unfortunately, I blew out my hair straightener which left me without one for about 3 weeks while traveling throughout Europe (but that's a different story) ha! Just make sure your straightener has dual voltage and you'll be fine. Make sure to have Euros. When we paid, the preferred method of payment was in cash. The owner Rosanna was very sweet and asked how our stay was. Very hospitable. She even offered us something to eat before we headed out. We had to leave to catch our ship, but thanked her for her hospitality.

Super comfortable and the customer service was amazing! We stayed one night because our cruise was…read moreleaving from the port and we were so glad we stayed here. They were super welcoming, and even made sure to call the shuttle to the port for us, we didn't even have to ask! The room is spacious and comfortable. Maybe it was the long flight but when my head hit that pillow I was out! Definitely recommend staying there if in the area.

Very beautiful and nice hotel Staff was wonderful, extremely…read morewonderful and so helpful ... stayed there before boarding our Royal Carribean Cruise. Our cruiseship was like I think 10/15 minutes away. Very close. The reception (Gianni) was super super helpful and kind of enough to get us anywhere we wanted to go. Definitely recommend this

For the most part, this hotel is a pretty good place. It has pretty decent sized rooms with cold…read moreAC. I was with a group that arrived in Civitavecchia for a cruise heading out the next day. I booked my room through one of the big booking companies online for a double room. Once I arrived, they upcharged me for a second person...even though I booked a double room. They wouldn't budge, and it pissed me off how they handled the situation. Not only that, they wanted to hold on to our passports for a while until they entered the information. I don't know about you, but I'm not going anywhere with someone else keeping my passport. That little document is my ticket to the rest of my vacation -- not to mention getting back home. So, I waited in the lobby while he took his sweet time getting to it (while the rest of the group was already off getting drinks down the street). Bottom line -- it's a pretty decent place. The attached restaurant is horrible. Wi-fi leaves a lot to be desired (but it's free). Nice room. We got a good night's rest.

I've been here and I think it's ok. Especially I liked the sea view. It's possible to walk to beach…read morestreet and to the restaurants from this hotel those are nearby. I like the location

Stayed here with a group of people with multiple rooms and everyone had a miserable experience. The…read morepictures on the website are not current. This hotel is very outdated which would be ok but all of the hallways and rooms smell like mold and cigarettes and the air conditioning is worthless. The hotel description claims AC but they do not work very well at all. The rooms are constantly hot and humid no matter if the AC is on, which makes for a terrible night sleep. To top it all off the staff at this place is very rude and couldn't care less about their guests. I did not expect much from a 3 star hotel, but wow this place is just awful!!! Just read through all the reviews on other websites and you'll see were not the only ones that experienced all of this. Do yourself a favor and find somewhere else to stay trust me!!!

This hotel is really bad. The rooms are very hot and smell terrible, like mold, urine and…read morecigarettes!!! The AC does not work in the rooms and makes it hot, humid and miserable to sleep in. Wow were we disappointed. The pictures online are not accurate. This place is very outdated and staff is very unfriendly. Should have listened to all the other bad reviews. Stay away from this hotel!

We stayed here the night before departing on a cruise from Civitavecchia. We were intrigued at the…read morefact that Rome had a beach nearby and read a lot of great things about it. Not to mention the hotel pictures were beautiful and the location is very close to the cruise port. We arrived early and 2 of the 4 couples in our group were able to check in. This allowed us to freshen up and store our things between the two rooms. All of our rooms were very modern - the hotel is modern overall - and each room offered a different amenity. Ours had a nice balcony with a door both in the bedroom and bathroom, we had a street view. Our friends' room had a lovely beach view and another friend's room also had a balcony. The room was neat and clean and had a stand alone shower, which we were happy about. The only negative for me was the small elevator, equipped to carry 2 people with bags and possibly 4 without. It is also extremely slow. As is common in Italy, there were no face/washcloths at this hotel - although they offered hand and body towels - so bring your own. We ate at the restaurant which was lovely - fresh seafood and on-the-water seating. On another note, the beach itself is just ok, but it was a refreshing time there. The public beach is very rocky, private beach is a little better. Hotel is in a great location with a secure gate that is locked after dark. Staff was extremely friendly and made this a wonderful stay. I would definitely return.

This hotel was the start of my European vacation a couple years back. The hotel was close in…read moreproximity to the cruise ship terminal, which was convenient. I thought it was a really nice hotel, right on the ocean. It was smaller, which is normal in Europe. However, it was clean and nice for the night that I stayed there. The views were really great as well! There was a restaurant attached, which had an outdoor patio area. It was perfect to eat lunch right on the water. The staff for the hotel and the restaurant were very helpful. Had a really good experience and would recommend it.

My wife and I had the best dinner of our 3 week trip to Europe at this restaurant. Everything was…read moredelicious and first class! The homemade bread, the Scallops, the homemade Ravioli, the Ahi lightly cooked and the Sea Bass were all superb! If you want a taste treat take my advice and try this place. I highly recommend this restaurant!