Honestly, I am confused by the low ratings from others…read more We too had a *minor* issue getting into our room (the electronic code shared with us via email was not working, and with no onsite staff it was *a little* annoying trying to get someone to help us remotely, but phone. So, it took as extra 10-15 mins. No biggy. Beyond that though, the room was clean and comfortable and the price was right. We'd stay here again on a future visit to Portsmouth.

I will start with the PROS: It is in an excellent location. The room was clean and nicely…read moredecorated. Unfortunately, there was only one tiny window that was is a spot you could not see out of so we had absolutely no view and not much sunlight (I guess that's a con). CONS: Because it is a "contactless" hotel we were told that instructions for how to get into the room would be text to us at 4pm on the day of arrival. 4pm came and no text. I called the hotel REPEATEDLY but no one picked up. It's 5 days later and I'm still waiting for this text. Eventually we saw a woman emerge from the hotel with a large bag of garbage and, assuming she must work there, chased her down to find out if she could get us in. I don't know what we would have done if she hadn't come along. I think "contactless" means NO CUSTOMER SERVICE. Don't bother with this hotel. Find one with a front desk that has actual humans working at it. AI does not work for everything.

This is a fun and quiet hotel in a great location. I stayed two nights and was happy with my stay…read more I stayed in a king room. It was plenty of room for one person but two adults, might feel a bit cramped in the room I was given. A few improvements would easily bump this to a 5 star review. The pros include: - The limited staff were very friendly. - My king room was clean, comfy and quiet. - Parking and breakfast is free. - Great location to walk downtown area. The cons: - I booked my reservation (direct through Hyatt partnership) the day before arrival but upon check-in there were issues it eventually got sorted out. - Elevator is out of order as of mid-March. - Limited staff, so basement bar hours aren't exact. - Room TVs are smart, no cable, so they depend on Internet and my tv lost connection a few times. All in all, the charm of the building and the pros mentioned, far out weigh the few cons. If I ever return to Portsmouth, I'd gladly stay here again.

The boutique hotels that are part of the Lark Hotel group frequently provide interesting and…read morecharming decor that is a welcome change from the larger hotel chains. Hotel Portsmouth is no different, with a Stars and Stripes motif that is pervasive throughout the common areas of the hotel. Unfortunately, that charm of a historic building often comes at a cost, and the HVAC system and elevator are in need of maintenance. We were forewarned that the elevator was out of service - not an issue for us. However, our room temperature upon check-in was 76 degrees (in March). The mini-split, despite appearing modern, was inoperable, so we switched to a different room. Unfortunately, that room was equally warm and the in-wall air conditioner was very loud and blew dirt throughout the room. Aside from the temperature issues, the rooms were nice, beds were comfortable, and the continental breakfast spread was plentiful. Having parking included was a real plus, as we were able to leave our vehicle and walk to many of the nearby shops and restaurants.

Room was Amazing and the Beds were Comfy... came down for breakfast and NEVER IN MY LIFE SAW…read moreCINNAMON WAFFLE BATTER..... Was Very Freaken Good Would come back again Gotta make it by 7am to have the breakfast bar downstairs just incase.... 7am to i think 11am is what the card said when we checked in From Baltimore MD to New Hampishire for a few days.... so i crossed 8 states and this was the last hotel i'd be staying in at the end of my trip Service was Friendly... and have a Great Sense of Humor....

The employees were great to deal with. The location is great. The building is very nice &…read moreclean...BUT our mattress was so uncomfortably hard that my shoulders, hips & back all hurt. My wife and I were both awake several times during the night b/c of pain. I am not to sensitive about these things most times but this bed was really bad. Aside from the , we enjoyed our stay. Even the breakfast was good. Unfortunately, that bed made us glad we only stayed 1 night. Overall our score is 5.5 out of 10. With a reasonably comfortable mattress, 9.5 out of 10

Wouldn't stay here again if you paid me. Thermostat won't go below 68 and zero air circulation…read more Terrible nights sleep and overall poor experience. Heard several people complaining and management didn't seem to care.

My husband and I have stayed many times over 20 years. In the past always enjoyed the amazing spa…read moreservices, the ambiance and food. This trip began with a very disapointing massage, could not wait for it to be over! The spa area is tired and could be cleaner.A lovely dinner followed good food and our server, Ethan was great! Upon going to bed as I pulled back the sheets, I discovered bugs and human hair. The whole room was dirty. Bugs and hair in my bed,ABSOLUTELY repulsive! ( happy birthday to me)! Management made some monetary concessions, but not to our satasfaction. We should have paid nothing for our room. We checked out and left a day early, found a great hotel downtown. We will have great memories of the beautiful, pristine hotel that she was. Very sad to see her demise.

Stayed during the middle of the week to celebrate my anniversary. Check-in/check-out was painless…read more They also had complementary snacks for us! Other good things: The bathroom was spacious. The bed was comfy. The parking was easy and close. All around good stay.

Great location relative to downtown Portsmouth, Prescott Park, Strawberry Bank. Great historic…read moreproperty. Comfortable well appointed room. Communication was clear and clear effective. Check in very easy.

The Residence Portsmouth Downtown Waterfront is a solid Marriott Residence Inn…read more The location of this hotel (NOT to be confused with the Residence Inn at Pease International Airport, also in Portsmouth) is ideal; the hotel is close to everything in downtown Portsmouth. The Residence Portsmouth Downtown Waterfront is well maintained and immaculate. Breakfast is OK. The food is industrial grade. In my opinion, this hotel has become complacent, again, at breakfast. The standard, Residence Inn fare breakfast items are OK, but, there are no cut fruit, berries, or fruit cocktail, and no waffle iron, as is standard at many Residence Inn's. I was intrigued by this hotel's latest attempt at "value engineering" at breakfast, the cereal bowls have shrunk in size by about 30% (a staged, mathematical equation, to cause a guest to take less cereal, and to cost the hotel, less money (classic, "value engineering")). Fortunately, the Residence Portsmouth Downtown Waterfront is serving fresh, cooked daily, oatmeal, and has abandoned their previous shenanigans of serving instant oatmeal. In my opinion, this hotel is continuously nickel and diming their breakfast. I just don't get it, Marriott used to pride themselves on their food and beverage. The guest rooms are comfortable. Front Desk staff are largely apathetic. The high point of our stay was the Christmas decor and ambiance, at the hotel; the hotel goes the extra mile to decorate - - tastefully and professionally - - for the season. In summary, the Residence Portsmouth Downtown Waterfront is ideally located, clean, and safe. I am forever intrigued by this hotel's recurring efforts to maintain itself as a mediocre Residence Inn; it seems that the hotel leadership lacks the energy, money, or convictions, to excel; they are simply going through the motions, they demonstrate no commitment to, or passion to excel (traits of an Absentee Landlord, and poor manager).

I stayed there this past Friday night and the stay was extremely lackluster and all-over…read moredisappointing. Pros are that the hotel is pretty and is centrally located so you can venture around town very easily. The cons list is much longer. Front desk staff either have no personality or outright ignore your existence when you come and go. No smiles. No genuine interest in their guests. This goes for AM and PM staff. Across the board, these women are not at all friendly. Disappointing. Try harder ladies. The room itself looks nice but its functionality isn't good. The entrance to the room is a fire door which is ideal but it SLAMS so loud if you allow it to close behind you. The whole corridor can hear when each door slams shut. The bathroom has minimalist lighting ie 'eco-friendly'. It was so dim that I could barely see myself to pluck my eyebrows in the mirror. No option to brighten the light either. Only vanity-style side-lights to the bathroom mirror and no overheard light. Oh and you want to see yourself in the mirror after the shower or clear out the moisture? You're out of luck. There is no option for ventilation either. Apparently it isn't 'eco-friendly' enough to run a ventilation fan to clear out the humidity lol. The half shower-door concept looks lovely on paper but logistically, anytime you move your body excessively or on the side of the shower that is open to the bathroom (no door or shower curtain on that side), water just sprays the whole floor. Soaking wet. Which means you use more towels to clean it up and that uses more energy to wash those extra towels. The eco-concept is lovely in theory but in practice, it fails abysmally. It really turned me off to this brand and I hope to never stay at this hotel again. Three stars for being 'meh'

I had a great experience here. Kenna might be your top employee. She was so helpful and kind to me…read moreand my friends. Due to Kenna's hospitality I would 100% go back.

the staff is outstanding, hotel is clean but unless u are a small person u can not, repeat can not,…read moregot off the toilet seat. i was pissed, we left a day early, requested a refund for day 2! guess what!

Room: The rooms were clean! The hotel was a bit older, but you can tell it was renovated recently…read more I did not appreciate the musty smell! Again, this must be due to the humidity since it was so close to the water! Hallways were not dingey and gross! Everything was very clean! Breakfast: The woman that works at the club level's lounge area was so kind! She made our visit, and I'm sure she's made many other people's visit, too! She was so friendly, and always checking in on us, even though she didn't have to!

Great hotel. Rooms are clean, Two Fifty restaurant is delicious, and the people are friendly. It's…read moreacross the street from Portsmouth down town and all the shops and bars you could go to. GET THR CLAM CHOWDER!!

Can confirm that all the 5 star reviews are warranted. We stayed at a pet friendly unit on the…read moreground level. Extremely clean, cute, and modern. The building is absolutely gorgeous, there is a great cafe right next door, and the ocean and parks are a short walk down a beautiful side road.

A great find. Part of me did wonder if it was going to turn out to be too good to be true, but not…read moreat all - it's a great room, clean, well maintained, in a nice walkable neighborhood with a public beach right around the corner. A Smeg fridge! A real coffee maker, not the K-cup nonsense. The check in and check out instructions were easy, and the place is very easy to find. Definitely recommended, and we plan to come back.