One of the best hotel experiences I've had anywhere!…read more Pros: Great Location: Centrally located near lots of bars, restaurants, shops, a currency exchange, a casino, public pools, and more. Exceptional Service: Rodrigo at the front desk provided early check-in, local recommendations, and helpful insights. He allowed me to check in several hours early because my room was ready. He also took the time to explain some of the must see sights on the island. I was especially pleased when he shared with me that there is more than one hot spring on the island because the one that I initially planned to go to is closed. This was the one thing I really wanted to do and his recommendation helped make my trip that much more satisfying. Hugo, the bellman, assisted with unloading and transporting my luggage and provided a thorough room walkthrough. I appreciate his knowledge and his thoroughness in explaining all of the room amenities an offerings. Housekeeping does an excellent job of straightening of cleaning and straightening up the room; organizing items to maximize space without moving them too much or misplacing them. The bar/restaurant staff are welcoming and attentive but give you the space to enjoy your meal. The valet puts a cold bottle of water in your cup holder before delivering your car to you. Room Amenities: The room was slightly dusty but otherwise very clean and well kept. Complimentary daily bottled water and welcome snacks provided.. There's also a Nespresso machine and electric tea kettle in the room, as well as bags of local tea and a few coffee pods, which are all replaced daily. There are multiple USB outlets, ample luggage space, and lots of hangers in the room. For convenience, the 230 volt plugs are situated on the walls near the floor. Strong steamer iron. One of the best I've used. Barely needed to make contact with my clothes to get the wrinkles out. Bathroom & Shower: The shower has 'rain shower' as well as handheld wand options, so you don't have to do the 'rotisserie chicken thing' to rinse off. Good water pressure too....plus it gets nice and hot. The washcloths and towels are thick, heavy, absorbent, and the perfect amount of coarseness. Cozy bathrobes and slippers are provided. Dining: Excellent breakfast buffet offering a delightful variety of local fruits, smoked salmon, meats, cheeses, pastries, fresh fruit and vegetables, fresh squeezed orange juice, a local take on a few breakfast staples and, my personal favorite, DIY mimosas. Afternoon tea (2:30-6:00 p.m.) was a lovely spread of scones, croissants, pastries and tea sandwiches on Portuguese (English-style) muffin. I also appreciated how they honored my request of no pork. Some of the pastries were just a tiny bit overbaked, but everything was still very good. For €15, you really must try it. The staff sometimes offers complimentary treats from the kitchen while you're waiting for your meal. Other Amenities: Small but functional fitness center and tranquil, heated indoor pool. Efficient elevators. They arrive quickly, and I don't think I shared a single elevator the entire time I was there. Turn-down service (an unexpected surprise!). Valet places a cold water bottle in your car before delivery. Cons: Parking: Street parking is limited; valet is $14/day (however, they will bring you your car as many times as you like it no extra charge). There is also a parking garage nearby. Look for the structure that looks like an underground tunnel. Security Concerns: No peepholes, single door lock, and front desk verbally announces room number. Before giving me my key, the front desk staff verbally shared what room I would be in. That is a potential safety issue and I discreetly let them know that in the interest of safety it's probably not a good idea to do that, especially for solo female traveler. They were very apologetic and understanding. However, not long after that discussion, I heard them do the same thing to another female traveler who was checking in. The "complimentary" welcome drink voucher can only be used when you purchase a meal at the hotel restaurant Room Features: No fridge, microwave, bathroom fan, or iron (available on request). Limited bathroom counter space and hooks. Noise Levels: Occasional sounds from neighboring rooms. I could hear someone's cell phone ringing in one room. In another room I heard a guest sneezing repeatedly. Fortunately, I did not hear anything in terms of noise from above me. There's also a lot of loud thumping and bumping if housekeeping is cleaning rooms on either side of you. On Friday nights, the bars across the water sometimes have live music that will go until 2:00 or 3:00 in the morning. While it's not super loud, you're still able to hear it a little bit with the balcony door closed. Nothing a little white noise or turning on the TV can't fix though. Keep these things in mind if you are a light sleeper or otherwise sensitive to noise.

We stayed in the Ponta Delgada Grand Hotel for three nights and it was amazing! The staff is…read moreoutstanding at every level. Our rooms were clean and comfortable. The breakfast is among the best I have ever received in Europe. Make sure you have it included in your room rate. I can't imagine that you will find a finer hotel on the island. It is located in the water front and is accessible to everywhere you would like to go in Ponta Delgada. If you love swimming, come prepared to swim nearby in the ocean or the beautifully maintained pools across the street from the hotel.

Wow and wow!This hotel was everything we needed and more for our 3 day stay at Sao Miguel. The room…read morewas comfortable and stylish. Service was excellent, every evening when we returned to the hotel we had cookies in bed. The front desk staff was friendly and helpful. The breakfast buffet is by far the best breakfast I've ever had in a hotel. They had 3 distinctive stations including made to order omelettes, fresh baked goodies, delicious fruit and cheeses. The location is great and walking distance from the main sites of Ponta Delgada. Price was extremely reasonable, a steal in my opinion. I would strongly encourage anyone visiting the island to stay here. When we checked out they asked if anything could have been done better and we truly had no needs that were unmet. Would love to come back. Tip: they've changed the name to octant hotel most recently.

Everything about this hotel was five star. The facilities, the staff, the rooms, the location we…read moreabsolutely loved it.

This is the same hotel as the Grand Hotel mentioned on this site. One of the best hotels we have…read moreever stayed in. Staff was gracious (we loved Nuno the doorman), spotless super comfortable room, balcony overlooking the water, and the best hotel breakfast we have ever had by far. And you can't beat the location. Can't recommend highly enough!!!

Staff are excellent and very accommodating and understanding to our needs. They changed our room 3…read moretimes during our stay because of poor air conditioning units. You must try the downstairs bar. Very close to everything, the tour guides and daily expeditions kiosk are across the street. The half day dune buggy expedition was amazing.

What a grand location to spend a romantic getaway! The view is stunning, the staff is attentive &…read morewelcoming and the meals are delicious. They have a gym, 2 pools, a gift shop and even a game room for adults and kids alike. They seem to cater to tourists with tour buses visiting the hotel daily and a staff that speaks a multitude of languages. Also there are a number of shops, sights and restaurants just a short walk away. Did I mention the full bar that hosts live music and karaoke? I felt truly at peace and relaxed during my stay and cannot recommend it enough. If you're looking to appreciate the natural beauty of São Miguel island, the Park Hotel is a delightful base to rest and relax.

The hotel staff is friendly and fluent in English. The hotel has a lot of amenities, although I…read morehaven't checked them out, it's nice that there is so much available: hairdresser, sauna, Turkish bath, jacuzzi, indoor and outdoor pool. Breakfast is included which is great. There is a good variety of local bread, couple local cheeses, yogurt, etc. The room itself needs updating. My room had two twin beds put together for my boyfriend and I. One lamp didn't work. The TV is the small and old bulky style. The fan in the bathroom, the AC and the phone doesn't work (we stayed in room 515). The bathroom is awkwardly laid out because of the door and toilet. Overall a clean hotel which is most important for me. Conveniently located~ a couple blocks from good restaurants and about a 15 minute walk from city center. Rental cars available on premise with free parking at the hotel. Great views of the ocean, city, wall ruins and the mountain from the room balcony!

The good: Hotel is in a great location in Ponta Delgada…read morewhere you can easily walk to cafes, restaurants (go to Nonna's pizza, Fish 22, and Fuji!), points of interest such as the famous gates, and a laundromat. Private garage which is helpful when public parking in these small, narrow, cobblestone streets are so difficult. In addition, the rooms are quite large compared to other hotel rooms typical in Europe. There's a couch, dining table, and kitchenette as well. Staff are helpful when you call. Areas for improvement: Rooms come with hotel breakfast. For a 4 star hotel we expected more. Food was always cold (eggs - we got eggshells a few times, mushrooms, sausage) unless you toasted your bread. 2 selections of pastries, some fresh fruit, cereal, yogurt, and 2 kinds of deli meats. It might sound like a lot now but compared to other hotel breakfasts in Europe we've had a more plentiful spread. The gym can only be opened if you ask the front desk, so it sounds like only 1 room can use it at a time. There are a lot of bathroom stalls, 1 treadmill, 1 bike, 1 elliptical, a yoga mat, and a set of adjustable dumbbells. The equipment was all very dated and could use maintenance. I wish it was easily opened with our hotel card so we could access it at any time without having to call and wait for someone to open the door.

Great spot to stop and catch a drink while exploring the city. Diogo is very extremely welcoming…read moreand attentive to your needs. Will definitely be back!

This review is for the spa services…read more Overall the facial was decent. I definitely noticed that my complexion was clearer and brighter at the conclusion of my services. However, I also noticed that my esthetician, Idelta, Left a lot of products behind on my skin. Several times during my service I could feel that she hadnot cleaned off all of the previous product before moving on to applying the next product. I didn't think too much about it since it would all be removed by the end of the service. However, several hours after my service, I felt rough bits of exfoliation products behind my earlobes and on my neck, as well as black peel-off mask bits on my neck and chest. The peel-off mask should have been very easy to see because of the color, and because of it's contrast against my skin. Very sloppy work. I would have appreciated her paying more attention to detail. Additionally, several times during my treatment Idelta stopped my service to answer cell phone calls. I understand that she was one of the only people working at the spa that evening, but she never said "excuse me" before stepping away, and she did not wash her hands in between responding to calls. Touching her dirty phone and then going back to my treatment is unsanitary. What made things worse is that every time she took a call she was practically yelling into her phone... All while standing mere inches from the top of my head. She could have easily stepped out of the room or into the hallway and spoke quietly and returned to my service like nothing happened, but instead she chose to stand several inches away from my face and holler into her phone. The very opposite of a relaxing experience. 2.5 out of 5 stars. Otherwise, I would have probably given it a 4. After my treatment, I asked to speak to a manager, but was informed that she was gone for the day. I returned the next day for a massage with another provider. Before that treatment, I was able to track down the manager, Maria with guest services. I barely got two sentences into my complaint before Maria got defensive. I told her that I had some challenges My appointment the previous evening with a Delta and she cut me off saying "wow. That's surprising. I've never heard that before. You're the only one. Everyone loves Idelta". Okay, that's great. But that's their experience. Not mine. I decided not to waste too much more time raising my concerns to Maria, who was not actively listening. Since this spa was recommended by the concierge at the hotel I was staying at (next door), I went back to there to share my experience and raise my concerns. I also advised the staff to no longer recommend this spa to guests of our particular hotel because of the low standards of service and the unprofessional way that we are treated as guests here, compared to how we're treated at our own hotel. Fortunately, my massage experience was much better. I wouldn't waste money on the "Rituals" treatment though.... It's almost a hundred bucks for somebody to rub body scrub on you for an hour. Not worth it. Didn't notice any considerable improvement in my skin texture. The massage was okay, but he completely forgot to massage my arms. When I reminded him at the conclusion of the service, he slathered some oil on his hands, rubbed it into my arms and called it a day. Again, very poor attention to detail. In addition to that, the spa offers water, but but no cups for gas. After my facial, a hotel guest asked for a cup for the water machine. Idelta told her "we don't have any." When I return for my massage the next night, I attempted to get some water from the station in the massage room and again there were no cups. before I have the chance to ask, some guy I had never seen before was sticking a credit card machine in my face prompting me to pay. No asking 'how everything was' or if I needed anything. Just completely unprofessional. Please do not waste your money on spa services at this hotel. They charge premium prices for a subpar experience. If you want relaxation and tranquility, you will not find it here.

I was robbed in this hotel on October 4, 2025 between about 2:30 and 4:30 pm. My baggage along…read morewith that of my travel companions, was briefly stored in a cloak Room across from the lobby awaiting check-in. We were advised by both our Trip Leader and the Front Desk staff that it would be "perfectly safe". The hotel acknowledged my backpack was stolen. They helped only to get my medication--and toothbrush--replaced. They are not taking responsibility for any aspect of replacing the valuable articles stolen that my trip insurance did not cover. There are many good hotels on this road--safer, cleaner and with management that is more customer oriented. Stay at one of those.

Ignore the old reviews, this hotel was excellent. Rooms are renovated and the location is perfect…read more The location is more convenient to downtown PD than Octant. Tours can be arranged through the front desk. The breakfast is included and is a nice buffet.

Great apartment style hotel, but can be a bit noisy at times! I'm only here for ~1 week (with day…read moreand overnight trips to other islands) so it's perfect for the group I'm with. I'm actually not paying for it directly so....IDK about the pricing.

Lovely location, excellent service. Coffee wasn't great but breakfast was delicious. Views are…read morebreathtaking and rooms are each different and quite comfortable.