Beautiful resort with pretty good customer service experience. A bit better food options than the…read moreprevious all inclusive resort I stayed at a couple minutes away last time I came to Cancun. If you plan to do excursions, free daily room service will arrive 6:40 am earliest (this was the case for us). But concierge said if you place the order the night prior it'll arrive earlier which I don't think changes because they only start making it at 6 am. The sand on the beach is rough on your feet, it is filled with painful, sand like shells & gravel. I would definitely recommend bringing water shoes to wear on the beach in the water. Make sure to reserve your beach chairs early in the morning with the hotel towels or your own. I would recommend 7-8 am is the perfect time to make sure you claim a seat. By 9 or 10 am there will be no chairs left. The ones in front of the cabana are for the cabana rentals. First night we came, I got spoken to for like 2 hrs arriving to the hotel. I just wanted to go to the hotel room, change, freshen up and go to have dinner. Instead I felt like I was being held hostage, the guy, Dorian that took us from reception/ bellboy talked us into the lengthy timeshare presentation with the Premium/ VIP Park Royal membership. I was extremely annoyed and getting more impatient by the minute. I would NOT recommend you do the timeshare presentation because they do not offer any free excursions. Their incentives were extremely cheap & of little cost/ investment to them compared to our limited time there on vacation. We were told it would be 90 minutes but it went over by 30 mins, making it 2 hrs. We didn't get the cabana they rewarded us with until 4 pm, when the sun is already starting to die down. We were offered the cabana for a day, the beach bag, the shirts in the bag & the a beer sized tequila bottle which we didn't care for so we gave it back to them & supposedly a discount on our 2 excursions (Chichen Itza and Isla Mujeres) both excursions were operated and done by Xcaret. There were no issues with the Xcaret excursions thankfully. Pros: free 1x/ daily room service (don't forget to tip them), different entertainment every night by the pool (bingo, Mexico street vendors including hand painter Epifanio Alemán, and more), 4 dining locations, 2 separate pools with plenty of beach chairs & lounge cushion seats, reliable excursion booking past concierge, a ice cream & quick snack to go area by hotel entrance, the Japanese restaurant took more than an hour just to serve a soda and even longer for the horrible food, jacuzzi. Cons: rough sand on beach no matter when you go, extremely bad Japanese and Italian food at those 2 restaurants so we pretty much just had the main dining hall which is good enough but still disappointing, the color of the raw sushi was very off from fresh sushi so I declined, timeshare presentation with cheap incentives & ran over advertised time investment & didn't compensate us for going over budget 30 minutes (aggressive & annoying VIP timeshare sellers too), plenty of fresh seafood only on the first night we arrived then the food quality options started to decline, always had to move nightstand to plug in my charging cables, room service takes too long to come on mornings we had excursions, the pavement is tacky and extremely painful to walk on when you checkout with a whole bunch of luggage with you, flies came into our room our first night, and no privacy door for the bathroom!! The shower is directly in front of the hotel room entrance!!! I got to negotiate our 2 day of excursion price down to $185.06 per person for 2 people for Chichen Itza(tour guide & ticket included), Valladolid (buffet restaurant there included, better food options than hotel) and cenote (entrance, life vest, and locker included) for day 1. Isla Mujeres including bus to the port and bus back for day 2 (included a lunch & open bar on the boat). The price is negotiated after the timeshare presentation discount. Not sure if you can negotiate it to this price without timeshare presentation but def try!

I went her in June 2025, and it was a great experience. The food was great, the pool was amazing,…read moreand the activities were fun too. However the only drawback Is the scammers who aren't part of the hotel but will try to give you a gift and make you spend money, just ignore them and get to your room. Lastly stay away from areas outside of the hotel zone as they are ridden with crime.

Quaint and quiet! Small boutique hotel in the heart of the island…read more LOCATION & DECOR: Located between bubba's golf cart rental and club naval. ATM next door. Bank, beach access and ferry within 10 minute walk. Mostly white building with wooden and natural colored accents. Wooden floors around the pool area. FOOD & DRINK: -they had a continental and full American breakfast available for purchase although I did not indulge. -sports bar served alcohol and beers. All the traditional stuff. Tequila of course. PRICE: $$ per night. One of them most inexpensive places to stay. $57 per night for me booking 1 month in advance SWAG/AMENITIES: -Sports Bar w/ table games -Adults only -swimming pool and shower -public restrooms -entrance ramp -elevator -free Wi-Fi -maid service upon request STAFF & EXPERIENCE: Always someone kind and personable at the front desk ready to accommodate every need and desire they can. I purchased a room for the night before so I could have a room ready for an early arrival. I was fully checked into my room within 15 minutes. Not all rooms have a balcony that faces outside the hotel, but I did. Check out was as easy as packing up and leaving. Check out is at 12 and cannot be extended being that the hotel is so small. Perfect location for exploring the island.

Conveniently located off the ferry and a 15 minute walk to Playa Norte…read more Nice and clean with friendly staff.

We spent 5 nights here at the end of our 2 week trip though the Yucatan Peninsula. It was the…read morebeginning of high season so most of the other hotels were jacking up their prices and were filling up but at $54 US/night it seemed like a good deal when we booked online. PROS: Good location on a quiet street just a block away from Hildago and 5 minute walk to the beach Good a/c and ceiling fan Flat screen TV with 100 satellite channels and some in English Safe for valuables in room Very clean Good wi-fi signal in room They provide towels for the beach CONS: The room was tiny The double bed what just that, a double (usually in Mexico a "double" is a queen sized) The bed was very firm, I woke up with back pain every morning The bathroom was really claustrophobic and the toilet did not give you much room to maneuver The toilet took several flushes to work No drinking water provided I guess it was an OK place but, next time I visit the island, I'll spend a few more $$ and stay somewhere nicer

Don't expect the front desk to be open, and when open, to be polite or to be responsive to simple…read morerequests. And, don't plan on using the stairway after dark without your own light. You're on your own here, whether you want some more hangers or to be able to come down from your room without falling. Yesterday morning, my shower hot water turned, and stayed, cold after only two minutes. The toilet does not flush completely. You have to come back later and flush it again. Room and linens are very clean.

Excellent hostel in downtown Cancún! I was a little worried when I was walking through the area to…read morefind this place, but I was pleasantly surprised this great hostel placed in a neighborhood. The staff was super friendly and helpful with checking in and getting acquainted with the area. The room was average considering it had so many beds. Great for backpackers! The bathroom was spacious, private, and clean. They didn't serve breakfast, but they give you a fresh egg and chorizo. I'd return!

I'm sad I only got to spend 2 night here! Hostel Ka'beh is so chill and organized. They've got…read moreeverything you could possibly want or need as a backpacker. All of the staff are super friendly and personable, especially Raul, who checked us in. It's also in a fantastic location, less than 10 mins walk from the ADO bus station and a block away from a huge plaza with lots of authentic and cheap food. I loved swinging on the hammocks outside and cuddling with the Hostel kitty cat! This is now my go-to Hostel for whenever I'm in Cancun. Thank you Hostel Ka'Ben for your awesome hospitality!

We had a fantastic experience at this resort! My wife and I went for our 25th anniversary…read more It was a nice relaxing resort. This is the first resort we have gone to that is only adults. We enjoyed this. The staff was very friendly. One thing we enjoyed was visiting around the island. Bottom line we really enjoyed staying here and highly recommend this resort.

Maybe before the Covid days this place was good. But not now, we arrived Wednesday and the gated…read moreentrance is very run down and old. You wouldn't think it is a resort looking at it from the outside. Okay well I was still wing a little optimistic about the place. We arrived and it is is all open. Nothing glamorous about the entrance. There is one check in desk with one person. The wait was long to get checked in and to our room. It is old you can tell but for me that's not too important as long as the customer service is on point. We got shown to our room and the room was so refreshing it was cold and clean. The mini bar was all inclusive big plus. We got the room facing the pool. Very nice view the pool is pretty big. Not so new but still nice. Food: It usually is buffet style but that was closed and that sucked!!!! You had to order off a menu and the staff wasn't quite on point with the service only but a few were. In the morning they come to you with a cart full of fruit yogurt oats granola and pan dulce sweet bread. However they don't announce what else they have on the cart. We missed out on homemade juices. Pretty upset by that. We only knew because we saw someone drinking a green cleanse drink and so we asked. The food from the ceviche hut was good it's not heavy just right. But our server had the worst service. Was a little on the flustered side maybe overworked but he also was knowledgeable on the areas around the hotel which he should be. Staff: There a few good nice ones and the other few just plain rude. The hotel lacked a lot of supplies and food. No ingredients for mojitos, no straws, no plastic cups, or other things that a hotel should carry. They close all the bars and restaurants at 7! Really what is that. However the room service staff was great they went above and beyond. We complained and the only thing to make us feel better they put flowers on the floors maybe on our anniversary or honeymoon. But that was not good enough. I would not return to this place again nor will I recommend it to friends. This is more for older couples who want no noise or a party seen. It is a quiet place to relax.

Easy and clean and quiet. Good service and very comfortable…read more This place is a little hard to find and doesn't get a lot of reviews. I'm telling you do your homework and find this great place with a nice room, restaurant, wifi at lounge restaurant and lobby but not so much in the room. But fast wifi everywhere else. Free. 30 down and 23 up. Fast. AC that you control in your room. Nice hot water for as many showers you want. Firm bed, TV, CNN and sports etc. Use American plugs for electric. Good maid service too. I spent 8 nights here in late August 2017 and I will be back. No reason to spend a lot on a hotel room. It's nicer here than my house!!! :) Other people's complaints are not correct. But internet may not be in some rooms at this writing. Slow check in maybe but there is a language difference and sometimes a large group might come in and it takes a while? Took me less that 5?mins. I'm not special. Please remember this is a clean but a little quaint and also a yacht club so not shabby at all. Love the location too.

I really can't say a negative thing here. Great location in the hotel zone - right across the…read morestreet from the bus to take you up and down the hotel zone as well as in front of a beach. Hospitality - Great. Staff was kind enough to even print us out our tour tickets Food - delicious. It might not have been an all-inclusive deal but the food was very homemade, fresh and authentic. Ambiance - Cute place surrounded by lush trees and plants. There were iguanas walking around like they own the place. Swim up pool bar (although I never really saw anyone there bartending). Room - comfy and just what you need for a nice week stay (nothing more, nothing less) WiFi - spotty, but you're on vacation and really shouldn't be concerned with that (although I know I'm guilty of it!) I'd highly recommend this resort to anyone!

This is a great place to stay at. All the employees were friendly and went out of their way for…read moreus. They have a private beach for hotel guest. They have day beds, kayaks and paddle boards to use. Luis, the bartender, would come down and take our orders for drinks and then bring them down to us. The food was top notch. We are already planning our trip for next year.

I DID NOT FEEL SAFE HERE! The only reason they even get 1…read morestar: the beach and the food were great! (when it was available). NO SAFE IN THE ROOM! We really tried for 3 nights to see the positives over the negatives. We arrived at about 8-9 pm and were walked to our room (not the beautiful ocean view room we booked) and were left without any communication- (what the WiFi password was, where the front desk is, who to contact if we had a problem- you know, normal hotel stuff). We were not given the room we booked until we expressed our frustration that the hot and humid bathroom was separated from the room by a very hot and humid hallway, the sliding door did not lock unless 2 people pulled it together and locked it with some creativity, the wiring in the outlets and fan in the ceiling looked like they were going to light the place on fire . We went to have breakfast the next morning, and ordered food - the listing on Bookings.com says "breakfast included in the price of the room" we got charged for breakfast. (The breakfast they include is a "continental breakfast" toast, butter, jam, coffee, juice- while everyone else around you eats eggs and potatoes from the menu). If you want to carry a block of wood on a rope with 4 keys on it so you can fumble through the keys every time you get to your door, then you should stay here. We basically would have to bring a big enough bag to the beach for a place to keep the keys . The staff is very suspicious of you if you decide to put your food bill on your tab so you can pay it all at the end. They kept bothering us to make us pay for the whole 5 days at the hotel even though they already had my credit card info. They thought we were going to leave without paying (because other people have done that to them) so we were treated like we were going to steal from them. The ironic part about it- the first day we were there- our bags were dug through by the cleaning staff. There is no safe in the room - and this is not our first trip out of the country- we kept all of our passports/cash/credit cards/phones, etc on us at all times... so nothing that we noticed was missing. It was obvious to me that they had been in my bag, because the way they zipped it is not the way I ever zip my bag- two, too perfectly placed zipper loops right on top- nope- I zip both zippers all the way to one side so the zippers aren't visible. Nothing was missing- so I didn't complain- what would I say- they were allegedly looking for stuff to allegedly steal? If you don't speak Spanish- DON'T STAY HERE! I understand enough Spanish to know the content and subject of the conversation... Many of the employees speak English to you, but when conveying the message about you/your room/your food to each other - in front of you, they speak Spanish. Even the owner -Ana- speaks English to your face, but when another employee (who also speaks English) brought our tab for the food- they spoke in Spanish about our bill/us/our situation . Very rude. Bottom line- there are much nicer places to stay- for less money, where you will be given better service (anything is better than no service at all!)

G o o d V A L U E !…read more Between the price and the location, this hotel was perfect for us. It is within walking of the ferry, and right in the middle of downtown and all the action. Our room was basic, and very environmentally conscious. The fridge was off, so tell them ahead of time to turn it on so it will be cold for your cervesa :-) We slept really well here, our room didn't have much of a view, but that was ok as we were in here minimally. It was very clean in our room and in the common areas. There was excellent coffee in the am, and a room to lounge in with computers. It poured rain while we were there, and the front desk gal let us borrow an umbrella. Very nice people here, and the other guests we spoke with were pleasant too. It was a good choice for us! THANKS!!!!

We still love this place. Been staying here for three years. It's just a basic hotel, but that's…read morewhat we like when we come Isla - stay in near Hildago to get the local experience. The staff is amazing and so sweet. Love to stay in room 105 with the double balcony.