We made a reservation for dinner at the Grill restaurant and seeterrasse and what a fabulous…read moreexperience. The hotel staff were attentive and made it special for my father who was celebrating his 89th birthday. Attention to detail and warm welcome from reception staff to restaurant staff to the park hotel car service was outstanding.

Greatest hotel on the planet. I can not spend enough time here. The view is great. The food is…read morefantastic. The staff is exceptional.

Just spent the evening at the hermitage bar and it was amazing. The views are great and the people…read moreare just the best. We were initially waiting for the restaurant to have an open seat but we ended up staying at the bar. The bartender Julia was so sweet and welcoming. She gave us some recommendations and everything we ordered was on point. The drunken chicken, naughty chicken sandwich and truffle fries were so good. Excellent service and great food, so much so that we came back to the bar for more drinks and food event hough we aren't staying at this hotel.

Beautiful hotel located right across from a bus station in the certain, far away from the crowded…read moreareas and a wonderful quiet retreat. Reservations and arriving: Made via message online or a call; we did so as part of our stay at the Hermitage. When checking in, the front desk was very gracious noticing that we had an upcoming reservation and called ahead letting the restaurant know that we are running a little bit late due to the check-in process. Rooms: We were personally shown to our rooms, and we really appreciated the walk-through. There are lounge areas including the bar area behind the front desk, and some quiet lounge chairs outside overlooking the lake, and inside with a pool table and additional seating. Clear warnings of possible mosquitos so we definitely appreciated the heads up before opening the windows in the evening! Stunning views of Lake Lucerne with generously sized rooms, and effort to be eco-friendly, and kind service. Food: Brunch was buffet style with plenty of seating and lots of variety. Loved the natural or firmer honey choices, bread choices, fruit, chia pudding, yogurt, boiled eggs, sausages, drinks, etc available all with lakeside covered seating options. Took one star off for a dinner experience with the associated restaurant Hermitage. Amenities: Spa area includes changing rooms and sauna rooms, no hot bath area or pool so this is for relaxation and also some private rooms are available. Water sports can be arranged with the front desk. Great stay that was quiet and polite and easily accessible in Lucerne!

Everyone at the front desk was so helpful. I asked a lot of questions about sites to see and places…read moreto go and how to get there and each time I asked it was usually a different front desk person, and they were each super helpful and kind and knew what they were talking about. They gave me a bus pass for free to see more of the city which was great. The hotel is very centrally located being less than 2 minutes from the train station and bus stations and being very close to many of the major sites including museums. Just crossing over a bridge will get you to Old Town super quick, so it was really nice to be so close to everything. I had a bit of an issue around midnight with some of the other hotel guests being loud in the hallway but I gave the front desk a call and they fixed the situation immediately and made sure that if anything else was an issue to let them know and they'd fix it. Super helpful and super kind staff. All around great stay!!

Delicious food and a nice historic ambiance! I can recommend this Restaurant in the Zurcher Oberlandread more

Wow! Michelin quality. The chef clearly knows how to take seasonal produce and develop bespoke…read moredishes to feature the best. We had very thin ricotta ravioli with asparagus and green onion; a beef filet from a local farmer with a wonderful cauliflower purée and saffron risotto (which perhaps could have had a little more saffron taste), and an extraordinary passion fruit creme brûlée with sesame mango salad and Thai basil ice cream. The setting is a beautiful outdoor garden with leafy trees and lush bushes, accented by wild strawberry plants placed on each table. Quiet and romantic with occasional church bells in the background. Service was excellent and the chef, trained at the Zurich Savoy, clearly knows what he is doing. And, all at very reasonable prices. We will be back!

Good food marred by elderly waiter's rude service. We had the bad luck of having this particular…read moreold male waiter serve our table during dinner. First time that a waiter has ever refused to bring more bread to the table. Refused to answer our simple question about portion size of a dish. Waved at us hysterically when I asked him for the check. Did not ask us even once during the dinner how things were going. Seemed like he wanted us to know we weren't welcome. The restaurant manager should retrain him on how to be polite to guests. Find a different job if you don't like serving others and taking orders.

Nice hotel in the main area of Luzern and very close to the train station in a very short walking…read moredistance. I used this location for bounce luggage drop-off. the staff is very friendly and I see all the hotel guests are handled well. The restrooms for guest usage are great. I would definitely consider this place for my next visit. They do have a Starbucks in the hotel.

**BEWARE** DO NOT STAY HERE! TERRIBLE! This hotel misled me and is now refusing to refund two…read morenights I didn't stay. I've had to dispute the charge with my credit card company. I called the day before check-in due to a family emergency and spoke with Ladina. She told me I could either cancel the reservation entirely or move it out a week with no penalty. I chose to move it. About 30 minutes later, plans changed again and I called back to reinstate the original reservation, letting the staff member (Eloise) know we may only need one night. I asked whether I should change it to a one-night stay then to avoid being charged, and she said, "No problem, just let us know at check-in." I followed that guidance in good faith. When I arrived, I told the front desk we'd only be staying one night. I checked out less than 12 hours later -- and was charged for all three nights. Eloise, who wasn't working that day, now denies what she said. The General Manager, Lars Güggi, refuses to refund the unused nights, despite admitting there may have been a misunderstanding. Either I was told incorrect information and they won't admit it, or Eloise didn't understand my question and gave a bad answer. Either way, I acted responsibly and am being penalized. To make matters worse, I booked a Junior Suite for myself and my two kids, and they charged me extra just to make up the pull-out couch -- in a suite designed for more than two people. Completely unreasonable. This was a bait and switch. No accountability, no integrity, and no regard for guest experience. Do not stay here. Get every promise in writing, or expect to get charged no matter what they tell you.

We enjoyed our stay at this beautiful, renovated hotel close to great restaurants and amenities…read more Highly recommend.

Perfect in every single way. Amazing room, incredible stunning view, kind and considerate employees…read morewho went above and beyond. By far the best hotel experience I have ever had. Cannot wait to come back. P.S. look at this view from the room.

I stayed in this hotel for 3 nights this winter, together with my work team. We had our group…read moreretreat here. Schweitzerhof is located right next to the train station in Engelberg, which makes it a very convenient destination for tourists. Across the street from it there are couple of bars and restaurants, as well as a Mammut sports and rental centre. The rooms are spacious, clean and very nice. The bathroom was also big and quite modern. The staff at the reception was polite and helpful: in the last day they let us use their lobby for many hours (we were a large group, so we were literally taking up all the space in their lobby) and even served us some fruits. Very important to mention is that the food we had at their restaurant was great: not only very tasty, but also attractively arranged on the plate. And they have a separate Cheese room, where they only serve fondue and raclette in a traditional atmosphere. You cannot leave Engelberg without having the traditional fondue pot and that's one of the nicest and well priced places to have it! For the hotel however, be prepared to empty your pockets, as you can easily spend around 200 chf/night. But it's worth pampering / being pampered every once in a while, isn't it? :)

Historical building and more than adequately sized rooms. This hotel is centrally located within…read morewalking distance of old town, new town, and all sights in Lucerne. The buffet breakfast at the pavilion was above average, with a nice selection of local meats, cheeses, fresh juices, homemade breads and even sparkling wine. I can't speak to other meals at the hotel since we dined out for other meals and only spent two days there. Our primary complaint was that the room wasn't available for the early checkin, despite pre-requesting same through virtuoso. When we planned our trip we were unaware that we would be visiting during carnal all, and nothing could have prepared us for the craziness! It was like Mardi Gras on speed, with insane costumes and people of all ages singing, dancing, playing music, eating and drinking in the streets. There as even a party on Saturday night in the lobby, lobby bar, and ballroom of the hotel that went until 4 am. What a blast!!