I just returned from a 4 day stay at the Home2 Suites with work in Joliet Plainfield and I was…read moreEXTREMELY happy with my stay. 1. Staff was very friendly, helpful and professional 2. Room was very comfortable with small kitchen like area -Full fridge, microwave, sink, etc... 3. Great work out room / area 4. EXCELLENT WATER PRESSURE 5. Hot chocolate station in lobby helped during the very cold weather. 6. Cool fireplace out front 7. Perfect temperature settings Located near many food options, I recommend and will be back next year. Thank you

Service was amazing. It was the best thing ever. I don't think I've been to a hotel that's good…read more The only thing that was not there was room service but every thing else was like so nice like I love it so much.

This hotel met all our standards plus more. The staff was incredible, they were helpful and nice…read more The hotel was clean as well. Free breakfast is always a plus too. We will be back. Thank you for the stay.

This is a fantastic little hotel. The hospitality was amazing. We stayed here with a group of 13…read morefor the bubble run. The women at the front desk was so friendly and helpful. They went above and beyond to be kind and make sure we had a good stay. The free breakfast was nice. The pool was nice. The room was clean and nice. No complaints at all.

I love this place. It's dependable and clean and a nice small casino. It's always busy but not…read morepacked. The rooms are cozy with comfortable beds and extra pillows. Friendly staff is a plus. The hotel actually has great views of the waterways. I like to stop there and take a train into Chicago. It's super conviene to shopping and many other tourist spots. Look forward to my next visit.

Yolanda at the front desk of Harrah's Casino was amazing! From the moment we walked up, she was…read moresuper friendly, patient, and genuinely wanted to help us out. She made the check-in process smooth and stress-free, answered all our questions, and went the extra mile to make sure we were taken care of. You can tell she really cares about the guests and takes pride in what she does. Because of her, our experience at Harrah's ended on a great note this trip .

TJ and EJ value their guests and exceeded expectations. This hotel is the best kept secret…read more Breakfast was plentiful and delicious, pool was heated and rooms were very clean. I plan on making this my weekend get-away!

Friendly staff, safe location, comfy bed, room had a bit of a funny smell, could have been a bit…read morecleaner. Other than that, no issues. Would recommend

Good place very friendly stuff very nice people. I was there. It was nice. I went with me and my…read morefamily. It was really nice and nice people and nice stuff and nice stuff.

The renovations are complete and the hotel was very clean and well managed. The day shift manager…read morewas super friendly and really helpful picking a room that worked with our pet. We had a great nights rest and a nice breakfast in the morning. The hotel is in a convenient location near I-80 as well as several nearby restaurants. The price was very high for what it was - $185 is a little high for what was offered. This may have been driven by the high occupancy rate, not sure.

Love the rubber ducks- nice touch. The property is a bit on the older side, and definitely can use…read moresome update, but overall a fine experience. Saw two random people (arrived 1 by 1) walked into the breakfast area and grabbed food and left.

We stayed here one night while travelling out west. If you are travelling via I-80, I don't…read morerecommend staying here as it's a solid 10 minutes north of the East/West route. Be sure you are booking the right Hampton Joliet. As far as our stay goes, the hotel was under construction... Heavy remodelling included significant drywall dust, torn up carpeting, etc. Nonetheless, we still paid over $180 for one night in a remodeled room - but it wasn't cleaned yet. On the one hand, we were grateful to get a room. On the other hand, I'm not sure the room was ready to be rented yet. The staff was helpful and friendly, the food was typical Hampton Inn breakfast. The new colors / room layouts are great - the hotel is a good choice if you were in the area. I think the construction is a short-term issue. Would stay here again for sure.

Terrible customer service was denied access to the pool 15 min before checking out I love soaking…read morein the hot tub right before checking out , can't even get a complimentary water or breakfast , 0/10 on clean rooms and will not be staying here ever again Even asked is it ok if I just soak for 5 minutes I'll be out before 11 and she denied it she was so busy eating her burger from the terrible place next door

Was a nice enough stay. Very nice pool/sauna/hot tub. Great bed, pillows, and linens. Only thing is…read morewe stayed Sunday night. Enjoyed it enough to stay another night, but they jacked the rate up by $50. Not really appreciated. Probably won't go back because of this practice.

Needed a stopping point for a 1200 mile drive west and wanted to be on the west side of Chicago…read morewhen I stopped. This place was right off I-55 and just a few miles away from I-80 so it was ideally placed. Booked through an online travel site and got a decent rate. Good thing I booked in advance because the hotel was almost sold out the night I was there. Check-in was a breeze and I was in my room within 15 minutes of arriving. Room was nice and clean, linens fresh, bathroom clean, TV, microwave and small refrigerator all working. Despite the complaint of Scott O on 6/24/15, we had no problem connecting to the hotel WiFi using the password on our key card holder. I was able to work and my son had no problem with some online gaming. Beds were a bit firmer than I like, but I suspect that is to help them last so the chain doesn't have to replace the mattresses that often. Breakfast the next morning was your standard hot breakfast most hotel chains are offering - eggs, potatoes of some kind, sausage or bacon, waffle maker, yogurt, cereal, pastries, bread for toasting, juices, and coffee/tea. Dining area is somewhat small and since the hotel was booked, it was kind of crowded. Staff had a hard time keeping up with everyone, but there were enough choices that we had no problem getting enough food before we checked out. Check out process was smooth and painless and getting back on I-55 to get back to I-80 was a piece of cake. Will definitely keep this place in mind as a stopping point in the future.

I rarely leave negative reviews, but my recent stay at Best Western, 4380 Enterprise Dr., Joliet,…read moredeserves one. I stayed 4 nights (close to $600) and had to extend my room for one more night due to an evening flight. I rebooked online and was hit with an unexpected $30 charge. When I asked for an explanation, the manager, Roy Patel, could not provide any written policy to justify the fee. I don't mind paying for good service, but this felt like unnecessary penny-pinching. Customer service was unhelpful and dismissive. For a brand that prides itself on hospitality, this was disappointing. Our company books hotels regularly for multiple road crews and spends thousands weekly. After this experience, we'll be taking our business elsewhere and advising our network to do the same. Transparency and customer service matter--sadly, this location failed on both.

Checked in to the holiday inn excited for our weekend trip to Chicago. The lobby area is style of…read morebusiness modern but the motif works. Fully stocked snack station. Pleasant staff. Amenities include a gym, pool, and spa. Our room was very clean, spacious and warm!!! It's freezing in Chicago lol. Bed is super comfy!! The cable package left much to be desired; unless you're super into pbs documentaries and bbc lol. Otherwise, they definitely can do better

We booked 2 rooms to take the kids swimming after spending this past Christmas at my sister's…read morenearby. I was fooled by most of the great reviews because this hotel's pool was the slimiest & scumiest pool I've ever encountered, and the hot tub was even worse! And this is that the pool room was creepily dark from literally more bulbs being burned out than being on in there. The upkeep at this hotel is so bad they can't even be bothered to change light bulbs?? We also asked the front desk guy for more towels (after going back & forth to search for him twice as he was nowhere to be found) because there wasn't enough, and he said he hadn't had a chance to do a load yet.. Isn't that part of the job, to ensure there's always some for guests? We checked in with this same guy at 4pm that day, and then asked for the towels around 10pm, so 6 hours later, he still never got around to do a load? The next morning we were checking out, there was a hand written sign by the pool stating that it was closed for cleaning, so at least another guest/s or staff finally must've noticed how scummy & gross the pool & hot tub were (we hadn't complained about that, but I did ask the front desk guy why it was so creepily dark in there the night before.) On the positive and fair notes: Besides all of that, everything else was ok and the breakfast wasn't so bad. Would I book there again, probably not.

Horrible we stayed here the beginning of March it wasn't to to bad. The rooms could use a very deep…read morecleaning. We decided to come back a second time but never again. My boyfriend pointed out a bug on the bed. Yes it was a bed bug!!! We only used one bed I turned the other bed covers down to look at the sheets,low and behold the sheets had other peoples hair on them. NEVER AGAIN!!!!!!! I would steer clear of this run down place.

I stay here every month for work and my friends stay here to. Silver and his wife are the nicest…read moreand treat everyone like family. Very clean rooms and helpful staff . If you have an issue they refunded my money with no questions. They want everyone happy to stay there .