I can't help but feel, after spending two nights in Penzance, that this is probably the best hotel in town, but that doesn't make it good.
The website presents a picture of what one might want in a hotel on the coast, but doesn't deliver it in any way. It's set in a residential area, which is nice and quiet, and just a short walk to the town center. But, the website is the "best" part of this hotel. We booked a Superior Double sea view room, which despite it being one of the highest-priced rooms at the hotel, was tiny. The furniture is quite scuffed up, indicating years of wear and tear, and there's no place to store baggage where you won't trip over it at some point.
What I absolutely hated about this hotel was the parking lot. If you have a large car, don't come here or arrange alternate parking because your car will not fit. I lived in the UK for nearly five years and am accustomed to the smaller parking spaces, but these are ridiculous. They're tiny and strangely angled, making it nearly impossible to park within the spot. In fact, several spaces were unavailable because people had to take up two. You're likely to not have a space to park in if you arrive back late and the hotel is full, as there are far fewer spaces than rooms in the hotel. If they don't have a space, you'll have to find street parking in the adjacent neighborhood. Trying to leave? Good luck. It's a bit of a jam if two cars are trying to leave at the same time, and you'll likely have to blindly back out onto the residential street.
Also, the staff is observant, but in a lazy/irresponsible way. For example, at breakfast one morning, the waitress spotted a small bit of food remnants on my wife's bread plate. Instead of simply getting another one, she quickly flicked the material off of the plate and proceeded to continue serving my wife. Gross!
Overall, I wouldn't stay here again. It doesn't meet the expectations it sets for itself, and if a business isn't true to itself, how can it be true to the customer? read more