This is the literal definition of the Irritable Bowel Syndrome (IBS) hotel. I guess it's true to…read moreits name. When we first walked into room, I'm not even joking, it smelled like a smokers butthole. The cigarette stench was taking up the entire room, as well as all of the rooms of the people in our group. Our room wasn't as bad as others, but it was definitely bad. The only accommodations the hotel offered was spraying febreeze into the room, which also just made it hard to breath again. We were able to get rid of the smell with about half a bottle of after-poop-spray, no thanks to the hotel. Madrid is also known for being a literal oven, and the hotel reflected that, which was very nice of them. We set the AC to be 10 degree C and turned it up to its highest setting, but it legit did nothing and upon inspecting the vent, no air was coming out. So after 3 people showering, it was so hot and humid in our room it could have been a rainforest. Other people in our group also spotted a stain on their couch, which we were all too scared to think about what it could be. I would say the only good thing about this hotel was the breakfast. Side note: if this is the regular Ibis hotel and there's a budget Ibis hotel, I'm terrified to know how bad the budget one could be

We were here in a large American student tour group. A group leader's purse containing credit…read morecards, passport and cash was stolen off of her stool right in front of the reception desk while she was sitting and visiting in a group. When she noticed and reported it, this hotel offered no assistance. We were treated as though these things just happen and are tough luck for tourists. Although the whole event was captured on video, we were not allowed to view it. Although we were leaving Madrid the next day, we were told by the policia that a specialist would be there to view the tapes in 2 days! BEWARE OF THIS HOTEL AS SECURITY IS A MAJOR ISSUE!!!!

We arrived here at about 11:00 AM, extremely tired from a red eye flight and we were hoping for a…read moreearly check in. The female receptionist Virginia who helped us check in was very nice and professional, she said the hotel was fully booked the night before however she will call her associates to get it clean faster. We waited in the lobby for about an hour before she came to hand us the key for the room and said she had come earlier but we were all asleep ( we hadn't slept in 30 hours). The lobby was very nice and clean. The room was good size and the beds were comfortable including the pullout bed.

Terrible. Aunts in room including on bed. Multiple days. Mosquitos in rooms. When told of aunts,…read morethey simply brushed off the dead ants and remade the bed with the same sheets. After 2 days of aunts (next day all over my luggage and clothes) I had to switch rooms in the middle of the night. Despite the trouble, the hotel said it would not allow a discount, nor any other gesture to make up for the inconvenience. They have a "policy" against "refunds." Apparently a policy against customer service as well. Awful place. Additional. Says it has WiFi but it is always broken. I heard "my partner will fix tomorrow" 4 days in a row. Property in a bad neighborhood (graffiti and bars on windows on all buildings nearby). In the middle of nowhere. Even at the cheap price, better off staying somewhere else.