We arrived here at about 11:00 AM, extremely tired from a red eye flight and we were hoping for a…read moreearly check in. The female receptionist Virginia who helped us check in was very nice and professional, she said the hotel was fully booked the night before however she will call her associates to get it clean faster. We waited in the lobby for about an hour before she came to hand us the key for the room and said she had come earlier but we were all asleep ( we hadn't slept in 30 hours). The lobby was very nice and clean. The room was good size and the beds were comfortable including the pullout bed.

Terrible. Aunts in room including on bed. Multiple days. Mosquitos in rooms. When told of aunts,…read morethey simply brushed off the dead ants and remade the bed with the same sheets. After 2 days of aunts (next day all over my luggage and clothes) I had to switch rooms in the middle of the night. Despite the trouble, the hotel said it would not allow a discount, nor any other gesture to make up for the inconvenience. They have a "policy" against "refunds." Apparently a policy against customer service as well. Awful place. Additional. Says it has WiFi but it is always broken. I heard "my partner will fix tomorrow" 4 days in a row. Property in a bad neighborhood (graffiti and bars on windows on all buildings nearby). In the middle of nowhere. Even at the cheap price, better off staying somewhere else.

A great base I operations if you want to visit MadrId. El Carrascal metro is only a 5 min walk and…read morean easy trip to central Madrid. The hotel is in a shopping plaza so plenty of shopping and a Super Carrefour is two stops away on the Metro. Dedicated parking is great if you have a rental car. I was there for 3 weeks doing a seminar and Javier and all the staff from desk to chamber staff to Restraunt were very accommodating. I would stay here again. Rates were in line for the place. We even had a sleeper sofa which accommodated three adults.