Got to the airport at 5:30am for our 7:20am flight to Los Angeles and found out our flight was the…read morefollowing day :( We were traveling with our 3 children ages 4, 10 and 18 and we were all super tired. After looking at a couple hotel options in the airport we decided on this one because it was open (most of the hotel reservation desks were closed), they offered early check in and it was the cheapest. We got a free shuttle to the hotel and our shuttle was there to pick us up quickly. They also arranged for our pick up the next day to the airport at no charge. The hotel was wonderful, the staff was friendly and our rooms were clean and comfortable! There is also free wifi. Hopefu you will never make the mistake I made and get to the airport on the wrong day but if you have a long layover they have really good rates and the hotel is nice. I highly recommend this hotel.

Round of applause to Grand Prix!!…read more They were able to accommodate my party after our flight was canceled due to a tropical storm and left us stranded in Mexico City, and the majority of hotels were already booked up. They provided free shuttle transport to/from the airport, which was such a convenience. The hotel exudes a somewhat boutique style and Miami-ish decor with lots of natural light and clean lines. Our room was clean and modest, and we were provided with plenty of towels. The staff was also extremely courteous and professional. Finally, MUCHO GRACIAS to our shuttle driver and front desk personnel for returning my cell phone to me. I left it on the shuttle after he dropped us off at the hotel. It was already bad enough our travel plans fell through, but just the thought of losing my phone, left me feeling like I was going to lose my mind. So I definitely recommend staying here...its a great price and very accommodating -approximately 10 mins from the airport..and I love businesses that operate in integrity...thank you!!

Overall my stay at the Hotel Zocalo was ok. I wanted to love this hotel because it's close to so…read moremany places...after all it's in the Zocalo, but my issue with the hotel was that our room was waaaay too small. Hubby and I paid for a deluxe King room and for the price that was paid we expected much better. Our room felt cramped and on top of that there was construction happening on the building next to where our room was and the construction went on until about 11 pm at night which was honestly quite irritating. Sadly I did not take pictures of the room, I messed up on that part but trust when I say the room was small. The view of the hotel itself is marvelous and upon arrival we were offered a complementary shot of tequila or wine (shot preferred) The breakfast was ok, hubby enjoyed his breakfast. I did not care for the hotcakes though.

Hotel Zócalo Central We had a very positive experience…read moreduring our week stay, starting from about 2 days before we even arrived. Reservations contacted me by email about transportation from MEX airport to the hotel. Since our flight arrived about 10:30PM, we made advance arrangements for that service via an App link they sent me. I also made a restaurant reservation before leaving home. Everyone we came into contact with was very helpful. All the streets near the hotel were closed off (security reasons) the day we had arranged, via the consignere, for a taxi to meet our food tour. The desk clerk rescheduled our taxi and got someone to escort us to the new pickup point a few blocks away. We are so grateful for that. We would have lost our food tour money if the staff had not gone above the expected. The staff was unfailingly patient with us being none-Spanish speakers. Our room was larger than we expected. In July 2024, we booked a Family Room plan that included breakfast, all tips, 2 double beds at 59% reduction during their "Summer Sale". There was plenty of drawer space to unpack for the week and a safe for our passports. There was a decent room view. Take the free daily tour done by a professional guide on your 1st day to get oriented. Only thing missing was a fridge and microwave for us Americans. But you won't miss them because you get free snacks from Cafe Central near the lobby, 24/7. That includes beer but not wine or tequila. I had some delicious chicken soup from the cafe. I also got ice in a cup from the cafe. Free chilled bottled water is in a hall fridge. I would stay here again. It is central to everything in CDMX and near a subway stop.

I was able to check in at 1pm as the room was ready. The hotel is inside the airport terminal 1…read morewhich is super convenient with many restaurants nearby. No need to go outside the building for anything. Nice and clean hotel with friendly staffs. Even got upgraded with their Titanium status!

Due to limited direct flight options, I had to fly in the night before the arrival of my friends…read morewho were set to arrive on Friday morning. This hotel was perfect for this case since the hotel is quite literally attached to the airport. I got off my flight in Terminal 1, which is the same terminal that the hotel is located in. I just needed to find my way. Luckily, it was pretty easy once I asked someone working in the airport to point me in the right direction. Check-in was easy and simple and my room was safe and comfortable. There is a basic restaurant that stays open fairly late if you'd like a quick bite or glass of wine. They also offer a breakfast buffet in the morning as well (for a cost.) When I checked out in the morning, it was a quick walk to the train which then took me to Terminal 2 where I met the rest of my friends upon arrival. But overall, such a convenient hotel should you need airport proximity and access when traveling to Mexico City.

Okay so NH has zero charm. It has been retro fitted or was built to withstand earthquakes so that's…read moregood, because CDMX has mini tremors frequently. It has a gym and that's good. The restaurant leaves much to be desired. Breakfast the easiest meal of the day was horrible. Warm juice, stale pan dulce and there was a white twist tie in my scrambled eggs, fruit wasn't ripe and was room temperature. I was staying there because of a Road Scholar tour. We needed to extend our stay by one day and it was $250. May not seem like a lot but the Maria Christina was only charging us $70 .

We had to stay here do to a prolong layover. Overall, I am very happy with our stay. Beautiful…read morehotel, very convenient since we couldn't go anywhere else, the breakfast was delicious and the staff was super friendly. I would definitely stay here again.

Let me just start off by saying that I didn't choose this hotel - I was placed here by Delta due to…read moremy flight being cancelled. Irregardless - I WOULD not recommend this hotel. I'm a bit of a clean freak and multiple things were completely disgusting! I ate at the hotel restaurant and there was a very long hair in my burger. Although they were very nice and remade it for me, it was hard to get my appetite back. Now onto the room - the shower glass looked like it hadn't been cleaned in quite some time. The room towels were dirty looking enough that I actually dried off with my clothes. They are supposed to be white towels and I'll just let you be the judge based on the photos. Even when we asked for more towels, they came looking just as dirty. The pilled up sheets and pillowcases with hair all over them were enough to make me want to throw up. Hotel cleanliness is number 1 for me and this place missed ALL marks!

Hotel Krystal Urban Aeropuerto CDMX provided a very pleasant stay for my 23 1/2 hour layover in…read moreMexico City. My experience was positive from start to finish. They offer free shuttle service to and from the airport. I found the shuttle service on time and the driver courteous and helpful. If you are arriving to Terminal 2, the hotel has a desk at arrivals (on the ground floor) across from a small OXXO. Otherwise call the hotel front desk to schedule your retrieval at (55) 5640 0460. While the outside of the building is gray, once you enter it is very refreshing oasis in the midst of the hustle and bustle of the city. The lobby is classy and pleasant, there are sitting areas in the common area with a TV across from the front desk. The seats in the sitting area are a bit oversized and you tend to sink into them. Fortunately I did not have a problem getting up out of them! The front desk staff was very professional, courteous, helpful and is in a great representation of what customer service ought to be. Your room key card must be inserted into a reader to get the elevator to take you up. That's a security measure. It is not required to return to the lobby. The bellhop carried my bags and showed me to my room. When I entered the room, it seemed a little musty at first until I put my key in the switch to turn on the power for the room. Once I did that the AC and vent came on and cleared up the air. I got the room with the king size bed. I found the bed, the multiple pillows, linens and all very clean, comfortable and inviting. The spacious room is nicely and simply decorated and has several in room amenities such as: Single cup coffee maker, large flatscreen TV with cable and a printed channel guide, remote controls, telephone with instructions, plenty of power outlets, well placed furniture such as night stands, desk, office style chair, and free WiFi. My room was in excellent condition as if it were new or recently remodeled. The closet was equipped with a stand for the suitcase, an iron, ironing board, and a safe. One small bottle of water was provided in the room (two would have been nicer). The coffee (in a filter packet), was a medium roast. Two kinds of sugar and Splenda were provided as well as two CoffeeMate powdered creamers). The bathroom was equipped with the standard shampoo, conditioner, lotion, a bar of facial soap and a bar of bath soap. The towels are quite large and were a high quality. Unlike many Mexican hotels there was also a wash cloth. Krystal Urban offers room service 24/7, and there is a restaurant on the ground floor. I didn't try either one, but did take a peek inside and it seemed to have a nice relaxing atmosphere. I also posted a picture of the room service menu. There is a basic gym for those who like to work out. It is equipped with standard exercise machines such as treadmills, as well as a full set of free weights. To get to the gym take the elevator to the 4th floor. As you exit the elevator go left. At the end of the hall take another sharp left and go up the flight of stairs, and there it is. Across the street there is a large grocery store, and also a large mall with numerous shopping and dining options. The hotel has a few parking spaces in front and also an underground parking garage. I will definitely stay here again.

Love this hotel. I could live here. So centrally located, didn't pay more than $9 for a cab ride…read moreto the nearby attractions. Great for getting picked up. Awesome staff, an unforgettable experience. The unlimited beer, seltzer, sodas, juices, paninis, salads, sandwiches and breakfast in the morning were all fabulous.

Very clean & quiet room with great plumbing. The staff were so nice and you can't beat a…read morecomplimentary 24 hr counter service diner, beer on the house, and chilled water bottles in every elevator lobby. There are michelin rated taquerias & Zocalo within walking distance.... It's a little more expensive than other options but all the amenities make up for this.

I want to start by saying this review is difficult for me to write because my husband and I did a…read morelot of research before booking, and we were genuinely excited for our stay. We intentionally chose this hotel for its historic location and were aware of the location in the Zócalo area, which we were completely fine with. I will say upfront that the doormen were the highlight of our experience. They were consistently welcoming, informative, and far more helpful than the front desk staff. We booked a Zócalo junior suite and made multiple efforts in advance both by phone and email to request early check-in and a higher-floor room due to potential noise from the square. Upon arrival early in the morning at six am, we were told our room wasn't ready and were handed a key to wait in a lounge area. However, no one directed us there or explained anything the doorman had to step in and assist us. Unfortunately, the lounge itself was not very clean, with crumbs visible on the couches. When check-in time approached (around 2:30 PM, slightly before their standard 3 PM), I reiterated our request for a higher floor. Despite this, we were assigned room 103. We were told no other rooms were available, even though we had been there since 6 AM. Not wanting to go back and forth, we accepted the room. After a long overnight flight (delayed nearly three hours), we went to rest. Shortly after, we were woken up by a window that would not stay shut. There was an event in the Zócalo, so noise levels were extremely high. Additionally, our room was positioned directly below portable restrooms, and there was a noticeable sewage smell. Maintenance was sent to close the window, but we were hesitant to open it again after that. Being on such a low floor also meant we had no privacy and could not comfortably open the windows anyway. The following day, before leaving for the pyramids, I called the front desk (in Spanish) to request room cleaning and additional towels. When we returned around 2 PM, nothing had been done. Upon calling again, I was told that I had requested "room service," which was incorrect. There was no apology only blame. When housekeeping eventually came by, I had to gather trash myself from the bathroom and we were informed (for the first time) that a sign needed to be placed outside the door to receive service. This was never explained during check-in. Over the course of our four-day stay, our room was cleaned only once. The room itself had several issues. The air conditioning did not work properly and made loud noises throughout the night, leaving us waking up overheated. Because of our room location, opening the windows was not a viable option. The shower was also unsafe the handle was loose and nearly came off when I grabbed it, causing me to almost slip and fall. There were also loose electrical outlets in the bathroom, which was concerning. Additionally, our room consistently smelled like sewage, even though the hallways and lobby did not. The lobby itself was often overcrowded with visitors taking photos of the ceiling, making it difficult to move through at times. The room also did not match what was advertised online. The beds were not the four-poster style shown in photos instead, they were standard beds with a detached headboard that repeatedly knocked against the wall throughout the night. Overall, this stay was very disappointing. Between the lack of cleanliness, poor service, and room issues, it did not meet expectations especially for a hotel of this reputation. While we understood and accepted the challenges of the location, the service and room conditions were the main concerns. Unfortunately, I would not choose to stay here again, and part of me wishes we could receive some form of refund for the experience. Tips: For those traveling don't stay here if you don't want to walk to your uber especially late at night. If there are events that will result in street closures you will have to walk even further to get an uber. There was protests in the zocalo when we were there. At night the homeless come out and sleep around the area and right by the hotel. Ask for a higher floor or take ear plugs cus you won't be able to sleep there is a bar or a club somewhere that plays music till 3 am.

I have no idea what it cost to stay here so I can't speak to the value, but this was a wonderful…read morestay while in CDMX recently! Fantastic location, easily walkable to tons of dining, shops, museums, etc and right on the Zocolo so you can see all the action. It's much quieter at night than one would expect given how busy the daytime is. Room was spacious and well-appointed, lots of towels, excellent water pressure, ample bottled water, super helpful staff, and a brunch buffet that I genuinely could not believe was *included*! Were I to visit the area again, I would 100% stay here.

The Red Tree House is more than accomodation,it is an experience of genuine warmth and care by…read moreVictor,Alex and staff to ensure that your time in Mexico City is complete.They are so helpful,Alex helped trouble shoot my eSIM for me. We were travelling from Australia. Our room and the ambiance of the house is tasteful and cosy with a stunning art collection, soft music and a beautiful peaceful garden. It is a refuge away from the busyness of the city. The breakfasts are to die for and the happy hour was an opportunity to socialise and network which is helpful when the city is new to you. For me the two friendly resident pet dogs were a bonus as I was missing my own. I can't recommend the Red Tree House enough.

When I saw all the 5 star reviews I thought, no way, they must be all fake, how could any place…read morehave such glowing reviews and nothing negative?! But after my stay here, I can say they were absolutely right!!! This is the most perfect hotel/B&B EVER. I'm so glad I stayed here over other soulless hotels that were cheaper. From the first welcome to the last goodbye, every staff member here has made us feel so warm and cared for. Breakfast: This was my absolute favorite part -- I usually don't care for hotel breakfasts because I'm always on the go, but once I had the first bite, I moved our itinerary around so that we could get their breakfast every morning! They start around 7am with the bread and coffee, but the hot breakfasts start at 8am and end at 10am. I got to try chilaquiles, enchiladas, and enmoladas while I was here, and they really make them with heart and soul! These were the best things I ate during my trip to Mexico City! Also really loved the outside garden in the mornings with all the greenery and birds chirping. Location: in the heart of La Condesa, walking distance to Roma Norte, both neighborhoods were great for strolling through parks and art galleries. We ubered to other places further away and it was so cheap and convenient. Rooms: We stayed here for 4 nights and went to Oaxaca for 3, then back to the Red Tree House for the last night, and both rooms we had were cozy and comfy, with AC. They have great shampoo/conditioner and shower gel, amazing water pressure and temperature, everything was so clean, and I got to sit outside in the balcony and took it slow for the last morning we were there. Housekeeping was amazing, everything was perfect when we came back every night. Safety: They lock their front doors and the front gate so you need your key to get in, and there's a safe in every room. Happy Hour every night 6-8PM: This was such an unexpected bonus! I didn't even plan for us to be at the hotel during those hours because I wanted to see everything in CDMX, but it ended up raining during those hours and we went to one, and it was so much fun chitchatting with other like-minded travelers who shared what they loved about their trip -- We ended up going to a few more & got so many tips from other guests! The hotel dogs Romeo & Booz - I love them and miss them so much! Side note: I LOOOOVED all the art work and interior design and colors. Felt like I was in an art gallery but at the same time so comfortable at a friend's home. HIGHLY recommend!!! If I could give more than 5 stars, I would!!

This boutique hotel is located in the Centro Histórico district (Historic center) of CDMX, about…read moreseveral minutes walk from the Zocalo, and the attractions like Templo Mayor, the Metropolitan Cathedral, National Palace, and Museum of World Cultures. It sits at the edge of a small square, a little further back from the main street. Fairly unassuming on the exterior, appearances suggest an older restored building which it is, dating back to the 1500s, and deemed a national historical monument by the Instituto Nacional de Anthropologia e Historia (aka INAH, National Institute of Anthropology and History). Walking inside you can see the remnants of the old structure in the layout of the interior, double staircases, bi-level floors with corridors splitting off under arched doorways. The feel is rustic medieval meets mid-century modern--with stone-hewn door frames and walls, exposed brick, wood beams, white-washed wall sections, wrought iron rails and window grilles. Walking upstairs the open lobby between guest rooms is spacious and airy with wooden mid-century mod furniture contrasting to the courtyard from which you can partially glimpse the sky. The atmosphere is calm and peaceful, you feel transported from the bustle just a couple blocks away. The hotel is spotlessly clean in all the shared open spaces, while I didn't stay here, from other pics, the rooms fit into the same vibe. Staff was pleasant at the first floor entrance, there was both a security guard and front desk concierge, who checked our purpose for entry when we arrived. Stellar doesn't even begin to describe the restaurant on the roof level. One of my best meals in CDMX with superior service compared to all but one other restaurant during my week there. If I visit again I'd consider staying here for sure. For more info: https://casadelaluz.mx

Fabulous boutique hotel in the historic district. Walking distance from the Zócalo and the Catedral…read moreMetropolitana. Old world charm meets traditional decor with a killer rooftop bar/restaurant (try the gorditas & Hernan Cortez cocktail) and includes breakfast; they make a mean cappuccino. Friendly service, very clean rooms, good vibes and centrally located. Would absolutely come back.