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    Hotel Ochsen

    4.0 (3 reviews)
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    Parkhotel Ostfildern

    Parkhotel Ostfildern

    (1 review)

    Owners, or whoever is in charge here. No ice, no refrigerator in rooms, no Air conditioning, no…read morecoffee pot in room, only fan and window with whatever flies in. Customer service- Ask a question to mr Singh at counter and be told you must wait 45 minutes while he signs in. We needed to ask for ground floor room as the elevator became broke on our first day after taking our luggage upstairs 3rd floor. I asked for 2nd room key but once I got it doesn't open your room door. Ask for ice and he has none but will charge you 2€ for small bottle water, he said he has lemon water on counter for guests but it is now warm water sitting out all day without ice. My visiting guests who bought breakfast with us was told to pay next morning but when you go to pay, nobody is at desk to pay until 10:00 but they must leave and was told to pay the chef, but chef has no change to give back so chef keeps rest. Doors on lobby refrigerator are locked, you must wait til sighn logs in his desk computer before opening refrigerator to buy a semi cold drink. No cold water in lobby for anyone. it's 89*F and the lobby is very warm. I approached the desk, nobody there, I tapped my unusable room card on counter and mr Singh came around corner chewing something, and told me he was having his lunch. I told him My card doesn't work, he said i must try it upside down or sideways or, I stopped him & said It doesn't work after 7 tries but he wants to argue with me. i said please give me a new card that works on my room door. He gave me bad look, said okay i'll give you a new card. Maid came in anyway while my "Do not disturb" sign on door and only folded my duvet but didn't take dirty coffee cups and replace with fresh or remove garbage bags. . This hotel is being run by someone who has never ran a hotel before or understood the concept of customer service. It's in a decent location but not a great place to stay. I would rate -5 if I could. find another place if you want any service at all. We asked him if we could buy a bottle of wine, he unlocked the refrigerator and grabbed one for us, barely cold, we asked for ice to put in a bucket to keep cold. He had none. I asked Mr Singh again if he has any ice in his kitchen where they serve breakfast everyday he said normally he does but not at this time. I asked him if he has ever stayed in a hotel where they had an ice machine for the guests, he said he has never stayed in hotel where they had ice. He said "No, never". I asked if there was a place where we could drive to buy ice but he said, it's Sunday, nothing around is open. I asked if a gas station was nearby if maybe they sold ice. he said maybe a few kilometers away. I'm not from around here, I assumed he knew the area of shops that could help us. I don't think he is here for the hotel but for something else. I asked him if he knew what "Yelp" was and he said "yes". I told him I will write review and it will not be good. I said we have been guests for three days and don't get any customer service. He has nothing for the guests who stay here. He shrugged his shoulders. I don't think he even cares but he just looked down to finish counting his euros and change. He has nothing more to say. This is absolutely unacceptable way to treat guests. He hasn't even tried to apologize or try & accommodate us in any way.

    Motel One Stuttgart-Hauptbahnhof

    Motel One Stuttgart-Hauptbahnhof

    (29 reviews)

    €€

    Hauptbahnhof

    I usually enjoy staying at Motel One hotels. As a frequent business traveller to Germany, they're…read moreusually well-decorated, comfortable, and reliable. Unfortunately, my most recent stay at Motel One Stuttgart Hauptbahnhof (From the 23rd June 2025) was an absolute nightmare due to a bed bug infestation. After going to bed early due to an early flight, I woke up during the night and noticed dark marks on the pillow. When I turned on the main light, I discovered the bed was infested with large bed bugs (I have photos). At first, I wasn't even sure what they were because of their size, and I worried that they could be ticks. It was ~1am when I went to reception who gave me a new room, but no guidance on how to handle the situation or prevent spreading the infestation. I'd already unpacked my suitcase on the bed, had clothes on the floor, and had to pack everything up in the middle of the night, exhausted and worried. I took precautions myself by showering, changing clothes I'd worn in the bed bug bed, and keeping my stuff away from the new bed. The next day, after researching and speaking with colleagues, it became clear they were bed bugs. However, things got worse after I returned home to the UK: - My partner and I both developed new, painful, itchy bites for a couple of weeks afterwards. - We endured sleepless nights and a constant sense of disgust and paranoia for thinking more and more bugs were appearing due to the number of bites that kept appearing. - We had to turn our entire bedroom upside down, wash and steam-clean everything (including hiring a steamer), and I had to dispose of my luggage and clothing from the trip for fear of releasing any more bugs into our home. Despite all of this, Motel One's response has been to deny responsibility. They claim the room was inspected beforehand and that I must have brought the bed bugs in myself - an outrageous and insulting suggestion. It's impossible for a guest to cause a full-blown infestation within a few hours of arrival, especially for the bed bugs to be the size they were. I could've accepted this as an unfortunate one-off incident if Motel One had handled it properly with an apology, accountability, and some form of compensation. Instead, their response has been dismissive and defensive, shifting blame onto me. My warning to future guests: do not stay at this hotel. Clearly, rooms are not properly inspected, and when things go wrong, Motel One will not take responsibility. Instead of resolving the issue professionally, they will try to deflect and blame the customer.

    Very good, affordable and impeccably run hotel in proximity of Stuttgart's Main Train Station…read more The reception desk is managed by very friendly employees. The rooms are modern, colorful and even though they are small, the space is very efficient. They are also very clean. The bathroom is also small but ergonomic. The breakfast buffet has a lot of delicious options, ranging from sweet to savory. The hotel also has a nice internal garden where you can sit for a drink or meal and relax.

    Waldhotel Stuttgart

    Waldhotel Stuttgart

    (12 reviews)

    €€€

    The accommodations at Waldhotel Stuttgart are satisfactory, offering a decent level of comfort and…read morebasic amenities. While the rooms are clean and functional, they lack any standout features or luxurious touches. We were not told about the bike race that caused a road closure, which would hinder our ability to exit the hotel for the remainder of the day. Additionally, the room we booked was in part of the hotel that lacked an elevator -- because we needed an elevator, due to having an infant stroller and luggage, we had to pay extra to get a room in the side of the building that had an elevator. The hotel should have done a better job both on their website and upon check in to communicate more effectively. Thong, one of the employees, who's name is longer and stated she's originally from Thailand, lacked any friendly customer service or knowledge of the city -- she stated all museums and tourist places were closed on Corpus Christi day, however, these were actually open with the exception to retail stores. However, the service provided by Chris, one of the hotel's employees, is exceptional. Chris goes above and beyond to ensure guests have a pleasant stay, demonstrating professionalism, friendliness, and a keen attention to detail. His exemplary service significantly enhances the overall experience at the hotel.

    We stayed at the Waldhotel Stuttgart for two nights while visiting Stuttgart for the Cannstatter…read moreVolksfest. A smaller boutique hotel, Waldhotel is a short cab or train ride into the city center (€27-29 for cab). The train station is about a 7 minute walk from the hotel. We always seemed to be running late, so we always opted for the cab. The rooms are very charming and we got a kick that the wallpaper looked to be inspired by a Victoria's Secret store (see photos). The amenities in the room were plenty with an abundance of free mini-bar items to include lots of water (needed after a long day/night at the Cannstatter). The hotel staff are all very, very nice, service oriented, and everyone we ran into had enough command of the English language to be more than helpful. A particular memorable experience was when I went downstairs one morning too late for breakfast asking for coffee and water so I could work on my computer. The lady at the front desk went out of her way to have a restaurant server set up my very own coffee service in the lobby. How many hotels would have just coldly informed you that "breakfast is over?!" Not the Waldhotel. The bar area is also very nice, with very reasonable prices. One evening I had a double Balvenie 16 year scotch, a generous pour of 20 year port, and ended with another double pour of Bowmore 18 year, all of which came out to around €50, which I considered very reasonable. Additionally, the bartenders kept feeding us free snacks the entire time (maybe they could tell the shape we were in)! Unfortunately, we did not partake in any of the sauna/spa activities, but those seem to be a huge hit based on other reviews. The Finch restaurant is located inside the Waldhotel and is where hotel breakfast is served, and they also boast a unique and impressive dinner menu. I will review the Finch separately, but the convenience of such a great onsite restaurant is another perk of the Waldhotel. We had two meals there. Our entire two night stay which included the €50 bar tab, €48 for breakfast, my €6 lobby coffee service, came out to around €550 total, or around $602. It was probably one of the more expensive stays of anywhere during this romp around Europe, but definitely one of the more pampering and unique experiences we've had as well.

    Hotel Ochsen - hotels - Updated May 2026

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