Owners, or whoever is in charge here. No ice, no refrigerator in rooms, no Air conditioning, no…read morecoffee pot in room, only fan and window with whatever flies in. Customer service- Ask a question to mr Singh at counter and be told you must wait 45 minutes while he signs in. We needed to ask for ground floor room as the elevator became broke on our first day after taking our luggage upstairs 3rd floor. I asked for 2nd room key but once I got it doesn't open your room door. Ask for ice and he has none but will charge you 2€ for small bottle water, he said he has lemon water on counter for guests but it is now warm water sitting out all day without ice. My visiting guests who bought breakfast with us was told to pay next morning but when you go to pay, nobody is at desk to pay until 10:00 but they must leave and was told to pay the chef, but chef has no change to give back so chef keeps rest. Doors on lobby refrigerator are locked, you must wait til sighn logs in his desk computer before opening refrigerator to buy a semi cold drink. No cold water in lobby for anyone. it's 89*F and the lobby is very warm. I approached the desk, nobody there, I tapped my unusable room card on counter and mr Singh came around corner chewing something, and told me he was having his lunch. I told him My card doesn't work, he said i must try it upside down or sideways or, I stopped him & said It doesn't work after 7 tries but he wants to argue with me. i said please give me a new card that works on my room door. He gave me bad look, said okay i'll give you a new card. Maid came in anyway while my "Do not disturb" sign on door and only folded my duvet but didn't take dirty coffee cups and replace with fresh or remove garbage bags. . This hotel is being run by someone who has never ran a hotel before or understood the concept of customer service. It's in a decent location but not a great place to stay. I would rate -5 if I could. find another place if you want any service at all. We asked him if we could buy a bottle of wine, he unlocked the refrigerator and grabbed one for us, barely cold, we asked for ice to put in a bucket to keep cold. He had none. I asked Mr Singh again if he has any ice in his kitchen where they serve breakfast everyday he said normally he does but not at this time. I asked him if he has ever stayed in a hotel where they had an ice machine for the guests, he said he has never stayed in hotel where they had ice. He said "No, never". I asked if there was a place where we could drive to buy ice but he said, it's Sunday, nothing around is open. I asked if a gas station was nearby if maybe they sold ice. he said maybe a few kilometers away. I'm not from around here, I assumed he knew the area of shops that could help us. I don't think he is here for the hotel but for something else. I asked him if he knew what "Yelp" was and he said "yes". I told him I will write review and it will not be good. I said we have been guests for three days and don't get any customer service. He has nothing for the guests who stay here. He shrugged his shoulders. I don't think he even cares but he just looked down to finish counting his euros and change. He has nothing more to say. This is absolutely unacceptable way to treat guests. He hasn't even tried to apologize or try & accommodate us in any way.

I usually enjoy staying at Motel One hotels. As a frequent business traveller to Germany, they're…read moreusually well-decorated, comfortable, and reliable. Unfortunately, my most recent stay at Motel One Stuttgart Hauptbahnhof (From the 23rd June 2025) was an absolute nightmare due to a bed bug infestation. After going to bed early due to an early flight, I woke up during the night and noticed dark marks on the pillow. When I turned on the main light, I discovered the bed was infested with large bed bugs (I have photos). At first, I wasn't even sure what they were because of their size, and I worried that they could be ticks. It was ~1am when I went to reception who gave me a new room, but no guidance on how to handle the situation or prevent spreading the infestation. I'd already unpacked my suitcase on the bed, had clothes on the floor, and had to pack everything up in the middle of the night, exhausted and worried. I took precautions myself by showering, changing clothes I'd worn in the bed bug bed, and keeping my stuff away from the new bed. The next day, after researching and speaking with colleagues, it became clear they were bed bugs. However, things got worse after I returned home to the UK: - My partner and I both developed new, painful, itchy bites for a couple of weeks afterwards. - We endured sleepless nights and a constant sense of disgust and paranoia for thinking more and more bugs were appearing due to the number of bites that kept appearing. - We had to turn our entire bedroom upside down, wash and steam-clean everything (including hiring a steamer), and I had to dispose of my luggage and clothing from the trip for fear of releasing any more bugs into our home. Despite all of this, Motel One's response has been to deny responsibility. They claim the room was inspected beforehand and that I must have brought the bed bugs in myself - an outrageous and insulting suggestion. It's impossible for a guest to cause a full-blown infestation within a few hours of arrival, especially for the bed bugs to be the size they were. I could've accepted this as an unfortunate one-off incident if Motel One had handled it properly with an apology, accountability, and some form of compensation. Instead, their response has been dismissive and defensive, shifting blame onto me. My warning to future guests: do not stay at this hotel. Clearly, rooms are not properly inspected, and when things go wrong, Motel One will not take responsibility. Instead of resolving the issue professionally, they will try to deflect and blame the customer.

Very good, affordable and impeccably run hotel in proximity of Stuttgart's Main Train Station…read more The reception desk is managed by very friendly employees. The rooms are modern, colorful and even though they are small, the space is very efficient. They are also very clean. The bathroom is also small but ergonomic. The breakfast buffet has a lot of delicious options, ranging from sweet to savory. The hotel also has a nice internal garden where you can sit for a drink or meal and relax.

This was a great pick I must say.... Loved how this hotel…read moresits at the airport terminals and it was a convenient location for the places I had to travel to. Hotel staff was great and very attentive. Great customer service 5star! The hotel was nice as well...pictures can tell it all. The only con to this hotel was the breakfast. It was just not what I am used to having on a breakfast buffet bar. Also they had flies and nats coming around the food. It was up there and was drying out. They should cover it. The people were breathing all over it. I couldn't take it so I grabbed a pre-packed yogurt and was on my way.

I really love this hotel! You would never know it is an airport hotel. Super friendly staff,…read moremodern decor, great food and drinks and you can literally walk to the airport from there. I highly recommend this hotel!

My wife found this place online and it had good reviews for a good price when we arrived at our…read morehotel we were greeted with a nice welcome. The location is very ideal and close to the town square. We were very impressed with the service how clean it was, the staff was exceptional! The breakfast in the morning was fantastic too I highly recommend this place and when I come back I will definitely be coming back here!

Booked this as part of a Christmas trip for my husband to visit the Porsche factory. The hotel is…read morebasic, clean and easy to find in a small tuypically german suburb of the city. Popping out a night to the food places near by you feel perfectly safe and if you're travelling further the S-bahn is at the end of the street. The staff were very helpful in arranging taxis etc. and on the second night we ate in the restaurant of the hotel which was cosy and friendly. Overall an ideal stop for business or pleasure when you don't want to break the bank.

The hotel sits in a great location and it's close to the airport and S-Bahn. A grocery store is…read morelocated right across from the hotel which we really liked since they are open until midnight. We went there to get some snacks and something from the salad bar since we were too tired to go out to eat one night. The hotel itself is nice, only the rooms are extremely small. There is not even a language rack in the room. The only place you can put your suitcase is either on the floor or on the small desk. The hotel does not offer washcloths- so you might have to bring your own. The bed was comfortable-firm. The cover is relatively small for 2 people, so you better snuggle up with your partner if you don't want a cold butt at night. As far as pillows: One for each guest. The breakfast was amazing! I loved the variety of cereal, yogurt, German Brötchen and breads. There is plenty for every taste and diet. I would haven given 5 stars if there would have been a sidewalk in front of the hotel. It was under construction. We either had to walk between bobcats and on gravel or take a big loop around the hotel. The hotel does not offer shuttle services but you can schedule a taxi through the front desk to the airport for 10 Euro.

A clean hotel with friendly staff. Nice breakfast and good availability of parking. While I prefer…read moreMarriott in general over IHG, I prefer this one slightly over the Moxy across the road. Won't win any awards, but this hotel does the job. No gym though...

From the owner: Unsere 150 Zimmer, Suiten und Appartements mit Kitchenette erlauben Ihnen sowohl ein Wohnen und…read moreSchlafen wie zu Hause, als auch ein Arbeiten wie im Büro. Licht, Farben und Materialien sorgen für eine Atmosphäre, die sowohl der Psyche als auch dem Auge wohl tut und Ihnen ein besonderes Wohlfühl-Erlebnis schenkt. Das Designerrestaurant Brasserie Saison bietet je nach Jahreszeit internationale Küche verbunden mit Spezialitäten aus Baden-Württemberg. Treffen Sie sich in der Atrium Bar in eleganter, aber lockerer Atmosphäre. Genießen Sie während der Sommermonate erfrischendes dining al fresco auf der Gartenterrasse mit Panoramablick auf die Burg und die Weinberge. In Verbindung mit dem angrenzenden Neckar Forum Kongresszentrum schafft das Hotel Raum und Atmosphäre für unterschiedlichste Veranstaltungen und Events: * 9 multifunktionale Konferenzräume inkl. großem Saal für bis zu * 1.200 Personen, klimatisiert und mit moderner Technik ausgestattet, laden zum Tagen und Konferieren