Customer service was 5 Stars. All the employees were so welcoming and friendly. Always happy to…read moreassist. Unfortunately ice machine and elevators were out of service, however they gladly help us carry luggage to our rooms and bring ice to our room if we ask. We had breakfast at their restaurant and drinks at their bar, really delicious food and drinks

Pesimo servico no hay agua caliente en la habitation no funciona la Marquina de cafe. En la barra…read moretardan demaciado tiempo para servcio y es mejor preguntar en realidad que tienen. A todo piden simples disculpas mejor servicio en hotel don Miguel. Me huvieran dicho el problema del agua no me hospedo aqui.

The view is gorgeous. We got the master suite with double view of the city…read more The only bad thing is that their is no air conditioning and the fridge is too small

Clean city center adjacent. Staff was welcoming. Rooms very clean . Their courtyard is absolutely…read morebeautiful. Feels like you're in Spain.

Nosotros nos quedamos aquí una noche para tomar vuelo al aeropuerto y nos ENCANTÓ desde cuando…read morellegas te atienden súper bien, veníamos 2 familias juntas y el gerente nos acompañó a nuestras habitaciones. Los cuartos conectaban con un pasillo todo estaba hermoso! Bien recomendado! muchas gracias por las grandes atenciones

Located in downtown it's easy to take a walk with the band thru the street and dance a little bit,…read morehotel is really good, good service and great people

Small clean room, window openness to small courtyard. Bed not to soft, restaurant in hotel.. hotel…read moreis located in nice beautiful downtown, walking distance to everything you need..

We love staying in the centro when visiting but we were just passing through as we travel to…read moreChihuahua and this was an easy stop. Room was clean, front desk was friendly and the breakfast was much bigger and better than I expected! We will be back when just traveling through. Oh Pet Friendly/service dog

Horrible, Despite visiting 16 different nations, I have never witnessed anything like it. Our…read moreentire family of five was invited to a wedding, and we were all assigned hotel rooms. Our flight was canceled the day before, I informed them of my situation, but they never answered my emails. The hosts contacted them in the same manner to report the situation, and I later received responses that the money would only be refunded if they could sell the room. On the day we were supposed to check out, which was the following day, we spoke with Mr. Oscar, and he informed us that he had brought up the issue with Bárbara Vides, the same person who had initially told us that she can't help on this matter. In other words, my credit card was charged a total of $6,567.44 quetzales today, which works out to $846.42 US dollars for a single night at that hotel

Good location close to heart of city. Has elevator and large…read moreroom. Breakfast was OK. Beds very hard.

They need a minimum of 2 elevators, web access is very, very weak. It was faster to walk the stairs…read moreto 4th floor than to wait for elevator. It was incredibly slow (elevator). Rooms are OK. In order to activate the electricity in room, you have to insert your room key in a meter. Free breakfast but food was so-so food. But then again, what can you expect. It was a little bit better than most hotels there. Price for room was higher due to high demand for an event of some type.