I fully understand that hotel reviews are based on personal experiences, and they can vary widely…read morefrom guest to guest. A great stay for me doesn't invalidate someone else's disappointment, and a bad experience for another person doesn't mean the hotel can't shine. But in this case, I genuinely hope my review helps anyone in doubt about staying here. Because my stay at The Ritz-Carlton Santiago was nothing short of phenomenal. The rooms were fantastic: comfortable, elegant, and meticulously maintained. Their pool and hot tub were also highlights, beautiful, relaxing spaces that elevated the whole experience. What truly sets this hotel apart, though, is the service, which was incredible from beginning to end. The breakfast spread was wide, varied, and delicious. Something for everyone. One of the standout items was a Chilean dessert I absolutely loved. When I asked Daniel Pinto, the Maitre d' what it was and where I could buy it outside the hotel, he went above and beyond, bringing me a boxed portion to take with me. Even more impressive, Daniel wasn't working the next morning, yet he still arranged for the head chef to bake an entire pastry of this dessert and deliver it to our table. And a special shoutout to Consuelos, who baked it early in the morning just so it would be fresh for us. That level of thoughtfulness is truly rare. My stay at The Ritz-Carlton Santiago was extraordinary in every way, and the warmth and dedication of the staff made it unforgettable. I couldn't recommend this hotel more highly.

I highly recommend The Ritz Carlton in Chile,…read more The service, staff and rooms are excellent. The property itself is well maintained, along with the rooms, and common areas of the property. The hotel has a very nice selection of dining options. The area itself is very safe, very clean and reminds me of downtown areas in the United States. The area is quiet.

This wasn't a great stay, Im sad to say: The check in staff…read morewas wholly unprepared for our group (12) despite thorough advancing. The room service doesn't offer a thorough menu late at night and the staff was rude for the stay. Internet was wonky at best. Location was great -- cool shops and a park near by. I wouldnt stay here again.

An excellent hotel with a great location. It is centrally located and an excellent point from which…read moreto explore Santiago. The quality and service is outstanding..Hey, after all, it is a Crowne Plaza, so you would expect nothing less. Given the chance, I would definitely stay her again.

I stayed here for about 2 weeks for work and I was overall very happy with the hotel and my room. I…read morehad a Junior Suite on a high floor, the room was large and the bed comfortable. The view of the city and the mountain was spectacular. The hotel is located near a couple of large malls and many restaurants, plus everything I wanted to see was a 10 minute Uber ride away. The staff was friendly and helpful. The gym was a bit spartan, no bikes of any kind, but they do have some good machines and teadmills. The pool is outside and okay, but I didn't use it. I would definitely stay here again!

I stayed here during the 2019 protests and for that reason probably got upgraded to the executive…read moresuite. I didn't ask for it. They just gave it to me. The front desk messed up my key card access for the room so I had to drag my luggage all the way back down from the 23rd floor to have them re-do it. First world problems. The room was foolishly large with insane views of the city from the 23rd floor, also where the sucky executive lounge is located. The only thing they offer is non-alcoholic beverages and stupid snacks like M&Ms and raisins. But hey, at least it's 24 hours. As for complimentary breakfast at Cafe Med, I have never been more unimpressed with a breakfast buffet at a Marriott. And I average over 30 nights a year at Marriott properties. The food was absolutely atrocious. Overall, the hotel has zero charm given its location inside a business center. The only reason I'm at 4 stars is because of the upgrade, the gym and the pool. The gym is pretty stacked with equipment and the pool area is quite nice.

Oh my goodness. I love this hotel. It was such a great experience checking in and being welcomed…read morelike we were family. And promptly given warm cookies. The check in process was quick and easy. I spent three nights here and my room was refreshed every day. So nice. The bed is comfortable and I will definitely be back. I had the breakfast buffet and it was delicious. They will also cook to order eggs for you. The location is great. There is a huge mall very close by with an entire floor of restaurants and a food court. There is also a large grocery store. The area felt safe to me. There is also a street right around the corner with numerous restaurants. Every time I went in and out there was someone there opening the door for me.

Loved the location and the accommodations. Great service and professional hospitality with lots of…read moreareas to sit back and relax. I loved my room facing the main road. The decor was a hip trendy style with a positive vibe to enjoy. I highly recommend and hope to visit in the future.

I'd like to give this hotel a higher rating, but there were one too many issues with my stay for me…read moreto ignore. First, there's a big disconnect between the hotel and the broader Bonvoy program. I used suite night awards toward this reservation, and got an email confirming a suite a few days before my arrival. Despite the confirmation, I was still placed in a standard room. The front desk also came to my room around 1230pm on my final day, asking if I was leaving yet, since standard checkout is at 12pm. The problem is, I indicated late checkout on the app (and when checking in at the front desk), so I was confused why they were pressuring me to leave at the standard time. Finally, the club lounge was never stocked, it was just a glorified seating area more than anything else. Bonvoy issues aside, the room was fine, but a little below expectations for the price. The water pressure in both the shower and toilet was comically low, and very unsatisfying. There was repainting directly across the hall from me, which apparently couldn't wait, and left me huffing paint fumes for the majority of my stay. And the location of this hotel is a little inconvenient relative to most of the major tourist activities, though there are nice restaurants about 10 minutes away on foot. Overall, I think this hotel would benefit from tightening up its operations, in terms of guest placements, check ins/out, and maintenance projects near guest rooms.

I will NEVER go back. It is hard to find a nice bar that you can sit at in Santiago, and as a…read moretraveler, that is what I am used to. I found this bar with my sister two days ago and had a couple of drinks, and a good experience. So we returned. The bartender was great, and there again. We are from the USA, but we understand Spanish. Something that the two people seated behind us did not assume. We ordered drinks - and my sister said to me, they don't think we can understand them, do they? I hadn't been listening until then, but I started. They were talking in extremely derogatory terms and mocking us openly. My sister is younger than me by a decent amount, and at one point the gentleman said that she was most likely sleeping with me so she could afford to keep coloring her hair. I will spare you the rest of the lurid and graphic details, but they wasted no time belittling us and laughing about the possible follies of my "purchased relationship" that they presumed, and all of this was right in front of us. We asked the bar tender if they worked there - because it looked like perhaps a casual business meeting between them - and he confirmed that they were employees of the hotel!! So I just spent time and money going to Renaissance hotel to be out loud mocked and sexually degraded by the staff. I intend to take this to every level of the organization. Pull the tapes renaissance - you will see it. It happened November 26, 2025 in the 18:00 hour. You will see what we experienced. I have been a traveling professional for 30+ years - and have been a pretty loyal Marriott person. I KNOW that this is not what the brand represents or intends - which is why something MUST be done - these people need to lose their jobs. When I got up to leave - because I was not about to listed to more, and cancelled my order - I said to them, in spanish, that I understood them - and he looked surprised and like a juvenile in trouble, but made no attempt to even apologize. It would occur to me that his paycheck may depend on tourists, so he might want to mock them less, and for sure don't make it explicit and sexual. NOT OKAY. NOT AT ALL. I will hope that this review receives a reply from someone who understands what the brand represents and stands for.

Sept 2024- we attended a special assembly and stayed for 11 nights. The hotel staff were very…read morefriendly. Especially the staff during breakfast. They were courteous, attentive and worked hard. The rooms were spacious enough and beds were comfortable. It's in a good location. About 20 minutes walk to Costanera mall and there are nice parks and cute cafes nearby. I have no complaints.

Toxic black mold all over shower with no operable windows!…read more Also, terrible service - although staff is friendly and kind but have not been trained in hospitality (asked for pool towels - never received, asked for menu - never received, asked for car service - never received, asked for room service menu -told to use QR code (no paper version)...seriously, no service!. Bath/shower water lukewarm and outside pool very cold even though it is warm outside. Very disappointing on all counts! Also, mini bar empty because you need to call for items off of QR menu - good luck! Two thumbs down.

I was so disappointed with this property that I didn't even take pictures! I gave it 3 stars…read morebecause of the location, the doormen, bellhop and Diego. First, I booked this hotel because of the Marriott Bonvoy loyalty program. It being under Marriott, I had expectations. Let's start with the structure. We were greeted warmly by the hotel doorman. The lobby was small but clean. There are 2 high tables in the side where you can sit and charge your devices. Otherwise, there are only 2 chairs at the lobby that is available for when you have other companions waiting while you do your business at the reception desk. There is a small waiting area next to the reception desk. Then the restaurant. I don't know how big the restaurant is because I didn't even access it. The 2 elevators are small, probably fits 6 people but efficient. We got a room at the end and it was reportedly a deluxe room with 2 double beds. I guess that's what I booked for. Anyways, the room smelled of an old building. The bathroom was standard. Nothing in it felt like it was a Marriott property. It's the same tier as the Courtyard but felt like a much lower category. Second, I can commend the old doormen who always has a smile on their face when they open the door for you. The old gentleman/bellhop who helped us with our luggage was also adorable and showed pride in his job. I cannot say the same of Natalia, the front desk lady who helped us check in. She was so cold and not very helpful. She was very stingy with her smile and didn't look like she wanted to be there. She didn't even acknowledge my status as a Titanium Elite member. I am not trying to be a primadonna but that is customary of ALL Marriott properties. I asked her about the area and where to get Traditional Chilean food and she was directing us to somewhere far. Come to know from our tour guide that there was one not too far from the hotel. We got more info about the area from our tour guide. Diego, the afternoon front desk person, though, was excellent. He helped us book our restaurant reservations twice as well as our transport to the restaurants and airport. Third, the amenities. The towels were worn out. We had to ask for our daily complimentary bottled water, coffee and tea, which are normally replenished when the room is cleaned. And when we asked for the coffee, the housekeeping brought only decaffeinated k-cups. When we asked if they had regular coffee, she stared at us and said they don't have regular coffee. I may sound like I'm griping but it is a Marriott property. If it was a different brand hotel, I probably would have been okay. It's literally an "expectation vs reality" experience. I would still recommend this place for the location. A lot of nice restaurants around. But definitely needs a lot of improvement within.

Four Points is probably a solid 3 stars. It's fairly close to the international airport (about a 20…read moremin taxi ride) and in the heart of an amazing province. The hotel itself seems like it was thrown together quickly and has nothing special or warm about it. The staff are incredibly helpful and friendly. My husband and I aren't fluent in Spanish so it's a little difficult getting around. However, the staff at Four Points are almost fluent in English and helped us navigate as we all get us a taxi for a specified time. As for the lobby, it's not very welcoming and there's nothing special about it. It has a motel feel to it. The elevators are sketchy and bounce around a bit. The room was lackluster and not well designed at all. The wallpaper is nice but then it kind of just fell flat from there. Nothing matched (green corduroy chair, red and black office chair on wheels, green recycle bin with stickers peeling off, white and red striped curtains...you get the idea). It looked like a garage sale of a room. The bathroom was large but the floor was dirty. The shower had great water pressure and the water temperature was amazing. The shampoo, conditioner, and body wash smelled phenomenal (which I LOVE hotels with great scents). There is room service but we didn't use it/need it. The hotel is located right on a restaurant-filled street. We ate next door at a burger place and it was SO good (highly recommend). The property is located near the mall (which has a grocery store inside), Sky tower, Hard Rock Cafe, etc. and walkable friendly. It really has a prime location. So if you're looking for a quick and cheap one or two night stay, this is an okay hotel. As for amenities, design, and comfort...I would look elsewhere.

This is a great hotel on par with Ritz Carlton quality and character…read more The staff is extremely attentive to all needs and requests. The location next to an upscale shopping mall mAke the stay even more special. Special shout out to the front desk staff for respectful service especially Antel who went out of his way to assist with late check out and luggage handling. The view from all rooms is spectacular and rooftop gym with pool is fantastic. With recent incidents of civil unrest the staff was diligent in advising where not to go.

I used to stay at the Marriott next door, but the pricing started to get higher almost like a JW…read more It's good but NOT the current pricing good and for sure not a JW. The courtyard Marriott in Las Condes Santiago Chile is great 100 feet away from Marriott, great location next to restaurant and shopping mall. I still get my Marriott points, great service, new & very clean. Excellent little restaurant good food, love the breakfast and it is much cheaper than the Marriott. One suggestion restaurant should be open to midnight. BTW this is my first review but I my 3rd time at this hotel.