Incorrect charges and unsatisfactory service
Unfortunately, my experience at this hotel was very negative. I got a message via Whatsapp from the Hotel prior to the checkout, offering a transportation service to the Airport. I asked and I was told by the reception that this service was included in the stay and would be free of charge. However, after the transportation, I was wrongly charged nearly €40 for this service.
When I tried to resolve the issue with management, the response was unsatisfactory and even arrogant. Management claimed it was a misunderstanding and said I should have asked beforehand - which is strange because I did ask and received a clear response that the service was included.
After requesting a refund, I was told it was not possible, but they could offer a 50% discount on a future stay, which is completely unreasonable since the issue should have been resolved at that moment, and not trying to get more money with this situation.
I recommend avoiding this hotel if you are looking for honest and professional service. The lack of transparency and the uninterested attitude from management made the experience frustrating and unresolved. read more