This hotel is excellent! From the lobby to the bad to the pool and gym, everything is fantastic and the service team are flawless. Good location in Santa Fe, walking distance to shops, mall and restaurants. Rooms are comfortable with good size tv and walk in shower. Distance to-from airport is ok, it can be bad during peak hours. read more

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Convenient, convenient, convenient. There are many restaurants and shops within walking distance. The elevator in the lobby goes directly downstairs to the shopping mall. The mall has a Starbucks, McDonalds, Chili's and a full grocery store - just to name a few. The largest mall in Latin America is a short Uber ride away. Cleanliness and staff were 5 stars at the time of this writing. read more

We had a very pleasant stay at the Hilton Santa Fe. From the moment we walked into the reception area, we were greeted with a nice scent in the air. The check-in was prompt and courteous. Their breakfast buffet is one of the best I've had in Mexico City: crispy bacon strips, freshly made parfaits, moist scrambled eggs, exotic cauliflower fritters, and a large selection of cheeses. The location is okay. Not as good to walk about, like around El Camino Real or the Sheraton, but at least it is close to lots of plazas with tons of shops and restaurants. read more

The breakfast is awesome! In addition to the eggs, meats, potatoes, hot cereal, cold cereal, incredible amount of fresh and exotic fruits, authentic hot chocolate and churros, the cheeses and breads, there is an omelette person who can make you eggs and whatever you ask, she made me a plate of sautéed veggies in her egg grill. The only reason not 5 stars is because the hostess and server were rude. read more

Hotel Hilton - Hotels Near Me - Cuidad de México, DIF

Beautiful, modern, clean hotel with excellent service. I stayed here on vacation for a week with my boyfriend and we love this hotel. The staff was always so kind and eager to assist us 24 hours. Rooftop pool is warm and Cielo bars drinks are yummy. I got the Bloody Mary. Our maid service every morning was phenomenal! Her name was Ruth and she literally went out of her way to organize, restock and clean our room. Thanks Ruth! Our hotel driver Oscar was very knowledgable of the city and sites to see. Oscar was always there when we needed a ride. Thanks Oscar! My Only complaints of this hotel was the food from room service and rooftop hot tub was cold. I ordered breakfast service one morning and my scrambled eggs were still runny and raw. And the hot tub was always cold and not heated as it should be. Thank you for making our experience so special. We definitely will be back! read more

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Nice hotel. Clean and not bad. There are great shops in the basement (take the other elevator to PP floor). Supermarket also in the basement is gigantic and well stocked. Just that they never told me breakfast was included in my rate so I missed out completely on breakfast. Check-in should make clear what is or is not included as I'm always travelling on corporate/business rates and not always is breakfast included. And tell me where I can get breakfast. WiFi works reasonably well but there were times where there were hiccups. And we did have one 1 minute complete power outage. Fridge in the room is useless and keeps nothing cold. I'll probably stay here again as it is blocks from my company's building. But I will be checking if I get breakfast. read more

Great staff, very nice and caring. Breakfast is great, pool area is very nice, however the bar seems a bit light. But that maybe because it's more of a business hotel. Overall I really like it here. read more

This luxurious Hotel offers everything one needs. I stayed here with my daughters for almost a month and we were delighted. RECEPTION: Warm and welcoming, as well as helpful and considerate. LOBBY, ROOM, EXECUTIVE LOUNGE, MADERA RESTAURANT: elegant and inviting. Thank you so very much Pedro!!! You are the best. Thank you Caro, Carlos, Ruth and Monse for treating us as family. ROOM SERVICE: Could be better. Ordered dinner and one hour later was told that no one had taken my order. Spoke to Michelle, one of the Managers and she offered us a courtesy dinner at Madera. Service at that time was not very great. A couple of waiters ignored us when we asked for a table and explained the details. Another was was behaving very defensible. Ignoring me sometimes when I spoke to him. It was a very awkward and uncomfortable situation. We never came back for dinner after that, nor ordered room service. On the other hand, breakfast was delicious. Buffet was very diverse and omelette station was awesome! Worth mentioning! The Chef and his family decorated the lobby with a theme of a Mexican town during winter time awaiting Jesus birth. The Chef is a professional, humble, charismatic and talented human being who cooks delicious!!! POOL: awesome! FITNESS FACILITY! Clean, organized, and inviting. LOCATION: VERY NICE! Strategically connected to Samara's Shopping Center. 5 minute-drive to Santa Fe's Center, Kidzania. I definitely recommend staying here. read more

I just had the worst lodging experience in my life. First, I tried several times to book my room directly at the hotel since I was attending a training seminar and a special rate was given. Every time I called the hotel's reservation line I got a message that the line was not in service. After several attempts i was finally able to reach the front desk and they told me their reservations system was not working, so I had to call at midnight so the gaveyard shift manager could make the booking. Again, I made 20 plus phone calls (no joke) to get connected to front desk until I succeded, and while attempting to make my booking the person at front desk told me the discount rate was not valid because I was booking during the weekend. I SPENT 3 DAYS TRYING TO CONTACT THE HOTEL AND NOW HE TELLS ME THE SPECIAL RATE IS NOT AVAILABLE??? I firmly told him that was unacceptable since their reservation system was garbage, and finally got him to honor the rate. This was a nightmare on its own, but it gets worse. I arrived at the hotel on december 10 and was given a room with no lights. NO SINGLE LIGHT WAS FUNCTIONING WHEN ENTERED THE ROOM; I HAD TO USE MY CELLPHONE TO TRY TO FIND WHERE TO TURN THEM ON!!! I tried to use the room's phone to call reception, but lo and behold, the phone was not working, it was stuck in voice mail system. As I opened the door to get to front desk the lights suddenly turned on... for 5 minutes. Then they when on and off at very odd intervals. I was tired from traveling so I just crashed and decided to deal with this the next morning. Decrmber 11, lights still going on and off on their own. The phone worked again so I told front desk about the issue; maintenance guy shows up, takes a quick look and tells me he deactivated a sensor. Lights where on and all seemed good. Went out of the room for a couple of hours came back and again no lights, called front desk they send another guy, takes a quick look and there's light again. As i was sleeping lights came on and off, which was really bothersome. Finally, today December 12, went out of the room to have breakfast, came back and again NO SINGLE LIGHT WAS WORKING! I just gave up and finished cleaning up to attend my training using only my cellphones flashlight (try shaving using only your phone's flashlight). Came back to my room after a break and maybe the housekeepers realized there was no light, because 5 minutes later another maintenance guy shows up to "fix" the lights. Same as before, light for 5 minutes and then back to the dark ages. I just checked out, despite having been charged for the third night. Maybe not all rooms were having issues like the one's I experienced, but I will never know. Despite being unable to solve the issue i was never offered a different room. For those thinking, "why didn't you request a different room?" Why should I even ask for a room with functioning lights after paying so much? Isn't it obvious that having the same problem "fixed" several times in the course of 2 days is and indication that something's not right with the room? Let me put it like this; if you rent a car and it keeps shuting down you tell the staff and they give you another one. It's just common sense. You don't have to ask for another car. I'M NEVER, EVER, EVER STAYING AT THIS PLACE AGAIN. AVOID ROOM 150 IF YOU MUST STAY HERE!!! read more

I came in for lunch. Looked like a nice buffet and decided to stay. They where not quite ready, but offered to make me anything off the buffet to my order. Jonathan was my waiter and he is Awesome! Not only did he take care of my requests, took time to explain the area and offered to have a box lunch prepared and delivered to my room so I could Have something for the drive. Great staff, excellent food and service and a beautiful property. read more

This hotel is excellent!! My daughter and I stayed her while in Mexico City. Great service, very clean, modern, comfortable beds, great views, & great food in the plaza connected to hotel! Pool on top floor is beautiful! Also Saturday night they have comedy night in food court!! Only con is it not downtown, but it's quieter than some hotels downtown so you will get great sleep. read more

Good hotel. Very modern. Spacious rooms. Modern bathrooms. Breakfast was nice as well. Fruits and eggs. read more

At best a 2/3 star, many disappointing things including restaurants and room, the biggest one for me was their billing system, messed up. For hotel car they use the description GUEST PAID UP, order a drink in executive lounge and it shows up as room service. PATHETIC.. what makes it worse is there are many nicer hotels in santa fe.. read more