The last time I visited Guadalajara, we passed by this hotel. It looked very nice from the outside and even peaked inside to see the fountain. Everything looked nice. I went on Google, checked out the rooms. For our next trip we decided to rent out a room here.
My oh my, was it a disaster.
1. We got in around 3am from a very long plane ride. We get to the room, and it smelled like water and musty. I don't know how else to explain it. It was very humid so I decided to try and turn on the AC. Well the AC was not working. It was dripping water. The controls are held by cords and wires were exposed. NEXT TO THE DRIPPING WATER FROM THE AC. Obviously that's an accident waiting to happen. There was no one at the front desk when we arrived so we just had to sleep there for the night. It was so hot and smelly in that room, I went to try and open the window. Well, the window had no screens. There were mosquitos and so I had to close the window.
2. When I went to use the bathroom, the toilet was so close to the wall, I couldn't even pee in the correct peeing position. I had to sit sideways.
3. Around 7am, I finally went downstairs and we told the staff what was going on and if we can change rooms. He said there was no more rooms available but he will see what he can do. He does whatever he needs to do on his computer. He had a room available but we needed to pay the difference. Sir what do you even mean? The room you gave us is horrendous. Why do we have to pay? Well it's because instead of getting 1 bed like we paid for, we have to pay for the 2 bed upgrade since it's the only room left. Whatever, we paid it.
4. We got into our new room. Okay, not gonna complain. It was spacious and the AC worked. However, the bathroom smelled like mold. There is no tub so when you are showering, the water is going everywhere. The toilets would not flush.
5. The floors in the hall look like they are rotting. If it's not rotting then they are broken and squeaky.
6. The elevator did not work. It worked maybe 2 days and then it stopped working so we had to bring out luggage down two flights of stairs
Where are the rooms from the website ? Those looked nice. Nothing compared to what we got. I will not be staying here again. It's a nice hotel from the outside and I hope that they renovate it because it definitely could be beautiful. read more