The hotel looks good at first, a very modern feel and a room with a balcony. Little issues started surfacing, like the lamp by the bed not working, and no switch to turn off lights from bed. The shower knobs were on the opposite end from the shower head and since it had half a wall, rather than a door or curtain, the whole floor got wet. There were also no instructions for the safe or prices for services or minibar.
Breakfast was disappointing--it was like breakfast for a child, primarily donuts/danishes/cookies and cereal. They are very slow at replacing items so many people were waiting around for a coffee mug or donuts. The lobby/dining area bathroom had no toilet paper or paper towels for hands. And at 4pm, there were still crumbs and jam on table from breakfast.
Everything was ok until the staff violated our privacy. We had a do not disturb sign but someone still came into our room to leave something on the table (a gift from our travel agent that could have easily been kept at the front desk). We complained and they said they had to
come in because our phone was off the hook and was making such a loud sound that the neighbor complained. We knew that was absurd, but to experiment we left it off all night and there was not a sound. Meanwhile, we could hear doors slamming, babies crying, and women in heels walking around for hours -- it was a common morning wake up.
The demographic seemed to be mostly groups of women having a girls' weekend in the city, so maybe this place just wasn't for us. read more