No one at the desk of the locked office when we arrived, other people waiting said it had been a while. The underground parking is only for go-cart sized vehicles, and the ground level so-called hotel parking is rapidly taken up by random neighbors. Breakfast is 10 euro extra per person and since serving didn't start until 7, we skipped it to get to the airport on time. Main positive about this place is it's proximity to the airport. Staff, when she finally arrived (and she was gone repeatedly during our stay with office locked) was cordial enough. We requested an iron but none was available, she said the one they had was stolen by a prior hotel guest. What kind of hotel has only one iron and then none at all? No elevator or air conditioning, but big windows to let in air and very loud traffic noise...so your choice is no sleep due to heat or due to loud traffic. The sole pc in the lobby (when it was open) did not work. Their office computer was also on the fritz so couldn't give me a receipt for my hotel stay, but just wrote down my credit card number. Let's see if I get over-charged. Too many choices for hotels in Hamburg to put up with the petty annoyances this place provides you with. read more