We went there in May 2015 and booked two nights. As I was there with my girlfriend who I had not seen a while, I booked the romantic package two times. The normal night stay was 65 a night, and the romantic package for one night was 80 Euros. So I booked two nights with the romatic package. Ihis package includes a bottle of sparkling wine (which was ok by the way) and breakfast in the room. But even booked this package two nights the staff refused to give it to us. Even booked and payed it two times they said that we shall have it only once. I pointed out, that on the hotel´ s web site offers the night for 65 Euros, why they charge me 2 x the higher price if they are only willing to give me the extras once. But they were not open to arguments, but kept stubbern.
The Hotel by itsself is VERY outdated. The best times seemed to be in the 1930´s , but since then it seems no renovation took place. Froim the outside the hotel looks spectecular, but the rooms are - even we had a room with river view at this higher price - old, outdated and not really clean. The smell in the room was really bad - old. The breakfast was ok and I have to highlight the lady in the breakfast room, who runs around and make it all happen. She is really nice and tries everything to make you happy.
I want to highlight that I sepak Portuguese, even being a german.
So my resumee: if you go to the wonderful city of Coimbra and you need a hotel: the Astoria is even at this cheap prices not really to recommend. What a pitty, because the hotel has potential. But: the staff is unfriendly, not customer orientated and the rooms scream for a make over.
Not a good experience. read more