My friends & I needed a place to stay in Stuttgart for one night before we went to the airport in the morning. Unfortunately, booking a hotel in Stuttgart on short notice this particular night was a nightmare. We finally found Hotel Astoria. We soon found out why it was one of the few places with rooms available...
We booked an apartment, which was in a separate building, and as soon as we walked in the room we thought we'd mistakenly ended up in a sauna. After a short investigation, we found that the floor was hot enough to cook an egg on. Turns out the room had floor heating...which was defective. I called the front desk and there was zero effort to rectify the issue. They didn't even come to check if there was a simple fix with the thermostat. After going down and talking face to face, they offered free breakfast, which is little consolation when your room is too hot to sleep in that night. We had to open the balcony door and have both A/C units on full blast to make it through the night.
On top of this, the wi-fi was spotty and two of the three bathroom lights were out.
I emailed them asking for a refund (a long shot, I know). They didn't even reply!
Avoid this hotel like the plague unless it's your absolute last resort. read more