1. Hotel Aquabella

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Aix-en-Provence, 13

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Hotel Aquabella

3.5 (28 reviews)
PriceyHotels

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2 years ago

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9 years ago

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7 years ago

Ugly hotel, badly designed, overpriced. We've been in France and Spain for three weeks and his is the worst hotel experience.

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14 years ago

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10 years ago

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Le Pigonnet - Depressing white walls with cheap curtains. Their website shows luxurious wall papers with beautiful decorations. Lies!

Le Pigonnet

(27 reviews)

€€€€

Le Pigonnet is NOTHING LIKE WHAT'S PICTURED ONLINE!! The website is essentially fraudulent and…read moredeeply misleading. If only they could invest that same amount of time and money into the actual rooms. Located by a several block long mental institution, this hotel is a far walk from the city center and anything else of note in Aix. The walk into town is bleak and depressing, as the hotel is definitely located on the wrong side of town, and it is not safe to walk near the hotel after dark. The hotel room was incredibly small and looked like it belonged on a psych ward. For paying over $300 a night can I at least get a painting or decoration instead of bare white walls? And if you are over 5'4" using the shower will be deeply problematic. I could not fit inside it or raise my arms. Let's not forget my amazing view of the parking lot, complete with cars honking. AVOID THIS PLACE AT ALL COSTS!! There are so many options in Aix, don't make the same mistake I did.

There is so much to say about this amazing hotel. From the moment I arrived at the hotel it felt…read moremore like a bed and breakfast then a hotel because of the personal service. Each person that greeted us was friendly and helpful to us which was so appreciated after our very long travel day from the US. When we drove in the beautiful grounds were so nice to see and the parking available for our car was abundant and easy. Walking through the hotel every part we saw was beautiful and even small details were not ignored. Car: While we stayed there we rented a car so we could travel around Provence. What was excellent about this location is that it is just outside the city and very close to the freeway - best of both worlds. The freeway is about 5 minutes from the hotel which makes traveling around incredibly easy. Room:The room was HUGE! We had two twin beds, two arm chairs, two end tables, a desk, a bathroom, a closet, and a balcony with a lot of room to walk around. It is nicely decorated and feels very clean. The decorations are nice too. It felt very warm. Shuttle: The shuttle into the city and back to the hotel is incredibly easy to use and drops you off in a great location close to everything. Again, the driver was so kind and felt like he'd known us forever. Amenities in room: I was so impressed with all of the little extras in the room including the softest towels I've ever felt in any hotel (or even owned myself); the high end toiletries; free water each day; slippers; a large fridge that is cold to use; a lot of storage around the room; and a great balcony with a beautiful view. Grounds: The grounds are spectacular and kept up beautifully. We were not in the hotel enough to enjoy the grounds as much as I would have liked but what we did see it is truly magical there. The pool is fantastic too. Staff: What can I say about the staff beyond that everyone we encountered was kind and helpful. I speak some French but not a ton but probably 98% of the staff speak a good amount of English which was very appreciated. My mom and I know we are high maintenance when we travel but not once did we feel that we were putting anyone out and they were all helpful and kind with each request. Final thoughts: I'm so happy I found this hotel. I wished we could have stayed in this hotel the entire time we were there, but we stayed in other areas of France. I will recommend this to any friends that travel to Provence and will recommend this to anyone reading.

Renaissance Aix-en-Provence Hotel - King bed

Renaissance Aix-en-Provence Hotel

(16 reviews)

€€€

We had such a delightful stay at this Marriott property! In fact, on this European adventure…read moreconsisting of 3 countries and 3 Marriott properties in 2 different countries, each has been spectacular! So much better than some of the best experiences we've had at Marriott properties in the US! Each location has provided great service, great concierge suggestions, assistance, and guidance and nicely maintained rooms and property. Check-in was a smooth and very helpful experience... It was provided by a pleasant gentleman who was efficient and provided all the information we needed to know about the property, spa, and restaurant. We were upgraded to a nice king room with a balcony on the top floor, which was very nice. The room was large enough for our 4 larger pieces of luggage to be open, to live from, while still offering hanging space inside closets. The bathroom area was interesting, but what was odd was that they never gave us new bar soap... why?!? We heard from others we knew staying here who had this same issue, even after asking for a replacement. Otherwise, housekeeping did a nice job keeping the room fresh and stocked during our stay. Plus, they offer turndown service. The two concierge were worked with were outstanding! One was a lady, the other was Saif. She offered a great suggestion for dinner on our first night (it was Le Ramus). Saif was outstanding, as he went out of his way to help us find affordable ways to get to/from Marseille one of our day trips and then to the airport on our last day to fly out. The car service they provide is excellent as well and cheaper than the rates I got form Uber! If you are looking to book a trip to Aix-en-provence, stay here and contact Saif ahead of time and he will not only put together an amazing itinerary for you, he'll book all your reservations (all that's he able) too! He has a lengthy and very knowledgeable background about most all of Europe and this can be very helpful when planning your visit!! The property is located within a few minutes walk of the bus depot in one direction, and the Rotunde in the old, historic city area, in the opposite direction. There are many shops and amazing cafés, restaurants in the older district, definitely check it out! There are many places to stop and dine, as well and top level shopping all very close! They have a big pool, which looks nice, a spa, and a couple of places to eat on property as well. We would most definitely return and stay here again!

The night staff at the lobby is extremely unpolished and rude to guests. This particular person…read moredoesn't listen to anything. In customer service roles, regardless of whether you're right or wrong, you should listen to what the guest is trying to explain and clarify. It's unacceptable to talk and fly at the same time and sighing in front of guest face. I don't know his name, and when I asked him, he refused to tell me.

Hotel Aquabella - hotels - Updated November 2026

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