Unique and beautiful building with traditional yet classy decoration. Service was very…read moreprofessional, well-mannered and polite. Outstanding traditional South German cuisine.One more plus: they serve good wine & local beer!

Great hotel, looks new, modern and well kept. Staff was helpful and spoke english. Lobby had a…read morelively bar, and a restaurant, which, unfortunately, I didn't have the chance to eat at. Unlike other Novotels I have been to, this one had some drinks and snacks available to purchase at the lobby. Right off the bat, they give you a BaselCard, which allows you to use the city public transportation (busses and trams) and half price on many touristic attractions across the city, during your stay. Public transportation in Basel is top notch, and you can get pretty much any where, including bordering french and german towns, using it. We were a family of four and stayed in a executive room on the 4th floor. Very spacious and comfortable. Had a queen bed and a sofa bed. Big screen TV with an immense amount of channels in german, english, french, italian... Room has a minifridge with complimentary water, and a Nespresso machine with 6 free capsules that are replenished daily. Plenty of outlets, including near the bed. Nice bathroom, fairly large. Loved that there was a shower separated from the tub. Also the toilet was in a separated space. Interestingly, the wall between the tub and room was some kind of "tanned wall", that appears as normal see through glass until you press a button and it becomes opaque. Worth mentioning that the hotel is a 15 min walk from the SBB railway station, but there are at least 3 nearby tram station. There is also a small grocery store 5 min from here. Overall, great hotel, would stay here again if I ever have the opportunity to comeback to this beautiful city.

This Novotel is a nice, modern American-style hotel conveniently located near the train station…read more Comfortable beds, spacious bathroom, and overall roomy space so you don't feel squished to death with your bags. They have a nice breakfast setup downstairs with tons of fruit, meats, breads, coffee, tea, cereals, etc. Staff is friendly although we did have to follow up with them several times to solve an issue in our room.

Stayed at the H4 Hotel (Formerly Ramada) for 39 nights from Mid October to Mid December over three…read moredifferent visits while in town on business. Hotel seems to be new or newly renovated, as all areas were well kept and clean. I had a business class room with a King (or Queen) size bed, a small fridge and a decent sized bathroom with tub/shower. Rooms are cleaned daily and bottled still/sparkling water is complimentary. Room had a 32" HDTV which I didn't watch much because I don't know German, but there were a few English channels. Wifi is OK - if not a bit annoying as you are given a unique login/pin that lasts 7 days. On trips where I was here almost 3 weeks I would have to get new logins from the front desk. Beyond this small issue the rest of my stays were pleasent. Hotel restaurant is pretty good as is the morning breakfast buffett. The breakfast buffet did not change at while during my nearly 40 days at the hotel but a full array of bacon, sausage, hash browns, fresh croissants, meats, cheeses, scrambled eggs, etc - was available daily and included in my room rate. Normally I believe this is a $25 breakfast. Lastly rates seemed OK for Switzerland as I was booked at 225 CHF/night. Would definitely stay again and also at other H4 hotels in Europe if I have the chance.

Excellent HGI property that is out of the way from the city center but directly on a transit line!…read more Modern and well appointed rooms that were well soundproofed and exceptionally clean. Walking distance to IKEA, McDonald's and many other places to get a bite to eat. Very safe area - but expect 30+ minutes in transit to get to the city center.

First and foremost, Karolina at the front desk was an absolute gem. From the moment we checked in,…read moreshe went above and beyond to make us feel welcome. She shared insightful tips about getting around Zurich efficiently and made thoughtful recommendations about the city in general. Her friendly demeanor and helpful attitude made a real difference to our experience. Massive kudos to her for being a shining example of excellent hospitality. The breakfast each morning was fantastic and had wide spread with quality options. Even more commendable was the breakfast team who not only managed service efficiently but also took time to interact with children. This thoughtful gesture allowed parents a much-needed break to enjoy their meal, which we really appreciated. Though compact, the gym was well equipped and functional, with everything you'd need for a decent workout while traveling. I made full use of it during our stay, and it served its purpose very well. The hotel itself is in a convenient location and overall, it holds up to Hilton's standards in terms of its design. Unfortunately, a few issues did impact our overall experience and had an indelible mark on us. The air conditioning in our room did not work as expected, which made the nights uncomfortable. A more frustrating experience involved the laundry facilities. The dryer stopped working mid-cycle, leaving our clothes wet and it kept popping the message that the filter needs to be cleaned. The hotel staff provided us with an exclusive access card to retrieve them later, but the process quickly became confusing. Initially, we were told there was a backup dryer available for guest use, but this was later contradicted when we were informed it was used solely for hotel linens and towels. When we finally received our clothes the next morning, not only did one of my shirts go missing (which we thankfully recovered after some searching by the staff), but we also received someone else's clothes in our batch which we returned to the front desk. To make matters worse, our clothes looked quite worn out and ragged after the wash, which was disappointing. Attributing to the issues with the dryer and us trying so many times and for about 3-4 hours our itinerary for the next day got completely messed up as we got up late and we missed a few spots that we were supposed to visit. Bummer indeed!! The stay turned out to be a mixed bag more towards the bad side in general.

We enjoyed our stay here. It was easy to arrive by train and walk to the hotel. We had small bags,…read moremay not be ideal for guests with larger bag guests. It's about a 20 minute walk. The lobby is huge and it has indoor and outdoor seating. There is a restaurant in the lobby but we did not try it. The rooms are plain but comfortable. The air worked great during our hot summer stay. The noise in the hallways do carry. There is a nice place to sit outside in warmer months. We easily took the train places and walked to IKEA for shopping and dinner one night. Overall, great affordable alternative option to staying inside the city center. See website for more details.

Excellent spacious hotel with wonderful amenities An amazing gym a beautiful lobby with a bar…read moreand so close to transportation. Right outside the door!

We capped off our weeklong river cruise with a two day extension in Basel, Switzerland, staying at…read morethe Basel Hyperion hotel. A beautiful, very modern hotel, we were quite pleased with our brief stay. The room had a king bed,1.5 baths, desk, coffee maker, etc. Floor to ceiling windows looked out on a lively weekend faire, crowded with locals. Be aware there is no bathroom door and the shower has clear glass walls. Housekeeping was where the "modernity" broke down - you indicate inside the room for privacy or room cleaning. We indicated a room clean, but the outside Indicator never changed, so we often found no change to the room upon return. We were alerted by the Viking representative that better food is found - not in the lobby bar area - but in one of the other floors (get details in the hotel). The morning breakfast buffet upstairs was large and varied and everything was good. Dinner at the hotel's Gaumenfreund restaurant was outstanding every night - friendly service and wonderful food. In fact the questions for the lobby staff - who are English fluent and very helpful - were always answered with a smile and often going into great detail. We got maps and suggestions for what to see, complementary umbrellas for the rain, and free tram passes, which let us go everywhere. The trams are super modern and you simply hop on and hop off; just keep your ticket handy in case a spot check occurs. A very enjoyable stay.

I really waffled between 3 and 4 starts. However, for the price, I expected better. The hotel is…read morevery nice looking and it's in a great location (walking distance to the convention center, with a light rail stop right outside). The lobby is nice, and the lobby bar/restaurant is good. The rooms are on the smaller side, which I understand is a European thing and isn't really what bothered me. What did bother me a bit was the lack of storage. There was a small 'closet' with about 5 hangers-not enough for me traveling for a week-long conference. There were no other drawers or shelves, so I had to live out of my suitcase for over a week. Additionally, I could never get the room cool enough. This might just be a European thing, either that they just don't have A/C like we do in the US or I am using their HVAC units incorrectly. However, given that we were there in August when it was 95 degrees every day, and the only bedcover they had was a heavy duvet, was a bad combination. This is actually not unique to the Hyperion, as I've noticed a lot of hotels have moved to just having a duvet-great when it's cold but really annoying when it's hot and you have no light top sheet. They did have a fancy system where you could hit a button to indicate "Do Not Disturb" or to have the room cleaned. However, it didn't always seem to work, and my colleague mentioned that despite asking to have her room cleaned on a couple of occasions, it was not cleaned. They have a really nice breakfast buffet, so I will give them that. They had standard American fare, but also more European offerings so you could choose (along with two fancy espresso machines). The staff was also super friendly throughout my stay. It wasn't a bad stay; however, for the price paid I would have maybe expected a little more (guess I was paying for the location).

Modern hotel in Basel. It's very close to the market, local bars, restaurants, and public…read moretransportation. They have a above average breakfast selection in the morning to get you started. The room was a little larger than the typical European size. I liked the double entry to the bathroom. Everything was clean and worked. I would stay here again if I needed to be on this side of town.

SO GREAT! We stayed in Basel 2 nights before our river cruise. This hotel was one of the cruise…read moreline's preferred hotels. The location is GREAT. Right next to a Coop if you need to buy anything, The bus is just a few feet away. You are walking distance from the Marktplatz and the Events Center. Maurice was so helpful. He gave us coupons for the bus, a bus tour and info on how where to take the bus. The rooms were great. Plenty of space for 2 adults. The bathroom opens with 2 sliding doors. So I hope you are comfortable with your room mate. =) You will need an adapter if you are not from the UK and want to charge your devices. The breakfast buffet was wonderful. Plenty of selection and service was great. Fresh juice, lots of tea selections and yummy coffee. Would definitely recommend this hotel.