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3 years ago

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Jos A Bank - Jackson

Jos A Bank - Jackson

(9 reviews)

When I entered the store, no one greeted me or asked if I needed assistance. I could clearly see…read moretwo sales associates present, yet neither acknowledged my presence. I walked to the back of the store to browse the clearance section and then made my way back to the front, and still, no one offered help or even a simple greeting. This lack of basic customer service made the experience feel unwelcoming and disappointing. This is NOT my Jos.A.Bank usual experience.

So disappointed in this store and the salesman that lied to us…read more.. Yes, he straight up lied, he knew he was lying and we were sure to tell him he lied and we'll never do business with him or that store again. Back story: We bought my son, 14yrs old, his first suite 2yrs ago and while looking at options the salesman showed us a suite style that would grow with my son. Specifically, he said this style was a classic, staple with J.A.B., had been in the J.A.B. collection forever and was going to continue to be in the collection forever. The salesman said, "get this type of suite because you can come back and just replace the coat or pants, as he grows." I spent a little more money thinking, this is great... The salesman specifically said J.A.B. will allow you to just buy the coat or pants to replace what he has outgrown, and I can promise you this style will be available. Well, today we walked in knowing we just needed to replace the pants and as soon as the same salesman saw the suite he immediately said "we don't carry that suite anymore." I wasn't sure if it was the same salesman that sold us the suite - but it was... Me and my son both recognized him, he's the main salesman we've always seen. He tried to weasel out of it, saying he never said that, but we both knew it was him and both remember exactly the point, "we will have this style for a long time." - which was a lie.... I wish I had gotten his name to put him in blast because I am so disappointed.... I was so hoping to find a store to establish a relationship with, for repeat business, but this is so disappointing.... We will never do business with that store or Joseph A Bank again. So disappointed.....

Hot Topic - accessories - Updated May 2026

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