I brought my bike here for a tune-up, and I will again because it was returned in perfect condition with a good greasing... not oiling. Expensive, but good quality!
The customer service is a little strange. They have a sign up front telling you not to bring your bike it, but the bike racks in front of the store are always too full to park your bike. This means you have to park your bike down the block to them come and tell them that you have brought your bike in for a tune-up... A bike store should allow for bikes to be brought it for service (though I agree that if you are just browsing then you should park your bike outside) read more