I am sad to report that this company HOTP / Paper Wishes is not what it was...
Last week, I ordered an exclusive-to-Paper Wishes Joanna Sheen "Houses"-themed (which is why I ordered this- I collect various architectural buildings stamps & dies) stamp/die/stencil/paper & idea magazine kit for $20- a great deal (which included a discount offered by Paper Wishes). I received it in the mail stuffed in a manila envelope with no protection nor a "Do Not Bend" or "Handle with Care"(!) So, that meant the P.O. was pretty rough with it (not their fault). I was dumbfounded by this, especially since the warehouse did not ship in a b.o.x. I replied the e-mail order confirmation admonishing whoever shipped this item that how dare they shipped my thick kit in a little box in a manila envelope like that with the money I paid for it to be shipped properly. I asked them what happened because they are supposed to be a reputable mail order company who had packed my past orders carefully(!) I requested a replacement. Owner Paulette Jarvey replied in a sarcastic tone that instead of "scolding" their sloppy ethics, to just mention that my order arrived damaged. Umm, no, it didn't really arrive damaged as in 'P.O. damaged'. It actually arrived damage because of sloppy and lazy and cheap packaging. She did apologize and immediately shipped the replacement via 2-day USPS Priority, for which I am grateful because the packaging arrived in perfect shape, as well as my entire kit. I cannot wait to get started on my projects with it :)
Probable cause of this unfortunate communication: Paper Wishes greatly downsized their inventory and with a huge warehouse sale at their location and moved most stock over to Amazon and discontinued Webisodes and paper catalogs. Maybe that explains Paulette Jarvey's e-mail?? So much for supporting small businesses nowadays! It is rumored that they are slowly going out of business. Sorry, too :( read more