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    Hot Dippity Dog

    4.0 (1 review)

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    12 years ago

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    VCA Ponti Animal Hospital

    VCA Ponti Animal Hospital

    (19 reviews)

    Update: received a letter yesterday claiming that we better find another clinic.... bcz we've…read morecomplained so much about them being so horrible and incompetent! Unbelievable! I'll make sure everyone knows the truth. VCA PONTI IS THE WORST. THEY TREAT YOUR DYING ANIMAL LIKE A CASH COW, AND GOD FORBID YOURE A CPL OF MINITES LATE... THEY DO NOT CARE ABOUT YOUR ANIMAL, JUST MONEY. Do better! It's been like this since the switch, I gave them soooo many chances --- it's despicable and disgusting! (Dec surgery - 3k or so, March surgery 3k or so... They should give antibiotics refill for free and acknowledge student/senior discounts). Also, they charge about 20-30% more than other places, have not been very professional, especially the "manager" Lisa. If you're a cpl of min late, there should be a grace period, however, we have been discriminated when we went there. I'm disgusted that I trusted them and never going back. They let my cat Monkey die 2 yrs ago by literally dropping the ball about her care. They found some sort of ear infection on March 3, but she was never treated for it. They refused to give us a senior discount, even though my mom is a senior and also the owner of my animals. They would do anything to literally make my life hell by not helping us w/discounts, unprofessional techs, except Stephanie... very rude welcone from the manager, claiming we had missed appts - lies, just not a great place at all. They charged us $98 for follow up appt after surgery, which is normally free. It's been numerous things. I've given them so many chances, it's ridiculous. As soon as they became VCA, it's been a corporate nightmare, not personable. And when i complained they said my texts were aggressive which they weren't at all. I have them all if anyone wants to see. What are the next steps!? I'll be making sure higher ups and corporate knows. Everytime we've been there, we're welcomed with attitude and the last appt when they took her stitches out, they were downright rude and glaring at me! Is this seriously ok nowadays?!!!!!

    What was once a caring vet has become a place to drain your wallet and showing no care for your…read morepet. We have been a long time customer of ponti but unfortunately after Dr. Ponti retired it has changed (Not for the good) we have had several bad experiences starting with the rudeness of the receptionist all the way to the uncaring vet who won't listen to our pets issues. Just a hurry up and come back for another visit ($$$$) we will find another vet who cares.

    Hot Dippity Dog - petservices - Updated May 2026

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