This is a wonderful infusion clinic…read more.. The staff are exceptionally attentive and empathetic. They offer you candies, mints, and medication's for nausea, alone with heated blankets for comfort. The nurses seem to truly care about the patience, remembering small details of their lives. THE DEAL: if you are looking for the best Boston ketamine infusion clinic, or esketamine Spravato nasal spray, this is one of them!

Had been a patient in the emergency department placed in hallway while undergoing GI cleanse for…read moreurgent colonoscopy. Took a picture of myself on stretcher , no staff or patients on the picture and no signage of MGH . Nurse I think , called security, they put their hands on me , ( assaulted me ) and removed me from the hospital for taking a picture of myself....Which I showed their security people the photograph. I'm flushing out my colon and trying to use only three patient bathrooms available in the ER for patients ... That was one miserable experience plus in the middle of the treatment I'm assaulted by a female security guard for no reason , ie...sitting on my stretcher while she tries to hurt my hand and wrist , and then the nurse manager comes and says , your out of here .... In the middle of a bowel flush they force me to the street. My complaints go nowhere and the asshole in patient relations ,was the most incompetent jerk I've ever spoken with.... Do not go to this hospital as they are inept at patient care and won't even own up to their own mistakes and actions ... What a scam these patient advocates are ...Totally protect MGH at all costs and not the PATIENT. F--k you MGH and your shitty staff.

Just an amazing level of care for the patient. The nursing staff as well as the cardiologists that…read moretreated me were amazing.

This was one of the most stressful medical experiences we have ever dealt with…read more After reviewing the MRI, surgery was presented as necessary and urgent due to severe pain and symptoms. A surgery date was scheduled, all pre-op testing was completed, and we proceeded believing authorization was being properly handled. Over multiple days, we received completely conflicting information regarding whether: * authorization was submitted, * authorization was denied, * a letter of medical necessity was sent, * and whether surgery was officially happening. At one point, the surgery was put back on the schedule, the hospital called to confirm arrival instructions, and shortly afterward we were called again and told the surgery was canceled. Meanwhile, Blue Cross Blue Shield provided information that directly conflicted with what we were being told by the office. The biggest issue was not just the cancellation itself -- it was the repeated reversals, poor communication, lack of transparency, and emotional toll while dealing with severe ongoing pain. Patients deserve clear and accurate communication, especially when major surgery is involved.

After an unexpected medical emergency at home, I was taken by ambulance to Beth Israel Boston. The…read morestaff in the emergency room were compassionate, caring, and professional. They provided me with the immediate care that I needed. I am grateful for all that they did for me and my family. In addition, Dr. Bethany Roy was my doctor on Farr 11. She and her staff were amazing! They helped me understand my medical conditions. They provided me with the tests I required at the time, and they set up future medical appointments. I appreciate all that they did for me.

I would not even bring my dog here. My mother is on the cardiac floor klarman building floor 8. She…read more was admitted last week with a serious kidney infection and blockage of stone. They put a stent in and all last week did the work up for the clearing of her arteries. Blood test ekg scan blood work and the cardiac doctor penciled her in for a caf this past Monday. I did not know they rotate out doctors. In comes this Anne Marie Anosropoulos. She sees my mom for all of ten minutes and declines the precedure We did everything needed to get her to do the caf . Come Monday. They switch to another doctor. They are now saying no. They said they were bringing in a third party for independent review. That was bullshit . We have waited all day and exhausted. They rotate doctors so you are not talking to the one following her the first week. This place is more running around with these young people and put zero care into the patients. She had no history or knowledge or anything. My mom didn't have an iv. At the end of the day she comes in and asks. I said why. Where were you all all day ? She than proscribed nausea medicine that could cause another heart I code r. I asked her to out in place dnr. It still haven't been done. I'm not happy. We wasted all last week. Why didn't they keep her in urology. She still has a huge d Kidney stone. Okaxe is pathetic . Go to mass general. Please avoid this place at all costs. They don't care at all and I'm exhausted trying to get their attention. Come here if you want a family member to die. They care more about teaching f than the actual patient. I am going to move her to mass general This place Is terrible. Please don't come here

First and foremost; this is a hospital not a hotel. It is also subject to strict cost constraints…read moreimposed under the Patient Protection and Affordability Act (otherwise know as Obamacare). My experience was considerably different from the more negative reviews. Initial Screening for Surgery: Efficient Day of Surgery: Admit procedure was timely Pre-Op: This is my only real complaint in that I sat for over 90 minutes cooling my heals in the cube waiting for someone to appear. They need to work on this part. As a patient facing surgery cooling my heels for an 1 1/2 half while my wife was waiting anxiously in the lobby is not the best for patient confidence pre-surgery. Once the nurse did show up things moved quickly. Post-Op: Again it was efficient. I am not too sure about the post op area after surgery; I was loopy as hell. When I was moved to a floor I was in a nice two bed room by myself for the two day stay. Nursing: From my Tuesday admit to my Thursday discharge I had only one individual who was substandard. The nurses and support the staff were great. One nurse's aide was simply awful but it was only apparent how bad she was because everyone else was so good. As with PT I strongly suggest you listen to the nurses' advice. It was in retrospect very solid. PT: The PT was excellent. I am especially grateful for her excellent advice regarding physical therapy after I was discharged. A few things she suggested initially seemed a bit odd but once I was home they made perfect sense. Food: I was more than a bit surprised to receive an excellent breakfast with a copy of the Globe with my requests for more coffee promptly delivered. They did seem to have trouble getting my orders correct but for the most part that was ok. By day two I was regretting my progress. Spending another day being waited on seemed like a great idea. Post-Discharge: I listened to all the advice from PT, OT and nursing and so far have had a terrific recovery. Follow their advice and I suspect you will have a rapid recovery.

Nurses. And all staff are very friendly and patient with those who are frantically worried or in…read morepain I was out of sorts mixed u up about the hallways and anyone I asked was happy to steer me in a good direction The staff in the pre op area are focused on their wok The DR EXPLAINED WHAT WAS ABOUT YO HAPPEN EXCELLENT RXPER

Last week I had a thyroidectomy performed by Dr Jeremiah Tracy and his team and stayed overnight…read morefor monitoring. I was incredibly impressed by the care and positive attitudes of everyone I encountered, from a security guard who found us looking for the right atrium and offered to lead us there, and the doctors, but most especially the nurses. The nurses in the PACU were incredibly kind, advocating for my needs and helping me understand what my recovery would look like and what steps I should take when discharged. I would highly recommend Tufts for surgery, and whatever they're paying their nurses is not enough because they're genuinely the best!

I would give a -1 if I could. Showed up early for appointment, traveled 2 hours to the hospital,…read moreprocedure's were cancelled for everyone for the day due to problem with cleaning apparatus for the medical equipment. Understand that equipment can break but - no call- after 2 days of prep and a long travel time with someone to drive me home- is unacceptable. A phone call could have saved me over 4 hours extra wasted time! Also- staff stated I would be contacted to reschedule- it's been 1 month-ish and no one reached out to reschedule- hopefully I didn't really need the colonoscopy!!!! Seriously. And, just today, got a card for an apology for the wrong procedure. I guess I should be happy that I didn't get the procedure as it would have gone very wrong!!!! Oh- and hey - no need to call me- I won't be coming back there for the procedure!

Thank you to the front desk assistant K who helped me with my insurance today. The office is clean,…read moreequipped with a kids tv and play area, phone charging station and they had nice music playing. I also received my lab results quickly.

A Case Study in Institutional Dysfunction…read more I am writing to address the profound systemic failures at Boston Medical Center. While individual staff are capable and helpful, the administrative and operational framework surrounding them is utterly broken and distressing. The "Communication" Black Hole The most egregious issue is the impenetrable wall of bureaucracy between patients and providers. Department phone numbers route to a call center rather than a medical office, making actual caregivers nearly impossible to reach. My experience across three separate departments has been uniform: some messages sent via MyChart sit unread for weeks or are completely ignored. Attempts to escalate communication issues to office managers result in silence. I've had to involve a Patient Advocate twice just to facilitate basic communication, only to learn that doctors either never received my messages or deemed them not urgent enough to respond. Medication & Post-Op Care Failures This administrative disconnect poses an active risk to patient recovery. After surgery last month, an ER nurse gave me medication resumption instructions that directly contradicted my surgeon's paperwork. I sent a MyChart message to clarify this safety discrepancy and never received a response. Furthermore, the system repeatedly fails at basic prescription coordination. Prior to surgery, a department doctor not covered by my insurance called in an antibiotic, triggering an insurance denial. I explicitly asked staff to note this in my file so it wouldn't happen again. Today - a Friday - the exact same error occurred. The same doctor called in the antibiotic, triggering another denial. Despite calling the office twice early in the day, navigating the call center, and receiving assurances that a message would be sent to my doctor, the prescription was never corrected. Because of this systemic incompetence, I am forced to go at least four days without a necessary medication before this can be resolved on Monday. The "Imaging Runaround" & Data Inaccessibility The digital infrastructure is significantly behind industry standards. After diagnostic imaging, only a text summary was posted to MyChart rather than the images themselves - a standard feature at every other hospital system I've used. Attempting to resolve this was a masterclass in buck-passing: the doctor's office told me to call Imaging; Imaging told me to call Medical Records; and Medical Records told me to call the doctor's office. No one knows how their own system functions. Failing Infrastructure & Safety Concerns The physical and digital systems are in severe disrepair. Recently, I waited 30 minutes for surgery check-in simply because the computers were not working. During another exam, a doctor handed me a treatment consent form that was completely illegible due to a faulty printer. The physician was forced to discard the legal document, and we had to proceed without a readable copy. Furthermore, during a separate visit, I was seen by a nurse who appeared to have difficulty understanding spoken English, resulting in me being handed the wrong paperwork. When you cannot communicate clearly with the staff handling your records, patient safety is compromised. Final Verdict The environment at BMC is clearly one of dysfunction. A system this poorly managed will inevitably drive talented, dedicated staff away. Until BMC prioritizes its communication infrastructure and basic office functionality, I am deeply concerned that my medical care is being compromised by systemic failure. The breakdown in handling legal consent forms, the ongoing failure of patient check-in systems, and the repeated errors in critical medication coordination represent severe institutional liabilities that require immediate internal risk-management auditing. Because standard channels have failed, I will be escalating these specific operational, administrative, and safety deficiencies to the appropriate healthcare oversight and licensing boards for a formal review.

We have been coming here for a few weeks now for patient treatment. The staff has always been top…read morenotch. Friendly, compassionate and professional. The system they use for check in and getting in the queue for treatment works fantastic. The facilities are clean, ample and some of them have gorgeous views of the city of Boston. One of the top cancer centers in the world, the Mass General Brigham hospital is a treasure for all of those that need to use it.

Start over again and don't be a conglomerate. Take an…read moreaccountability for your mistakes and stop denying patient rights .... Place sucks overall and is not a good hospital to rely on for quality care ...

My 67 year old cousin was brought in with what turned out to be stage 4 cancer of the colon and…read moreliver, and then his kidneys shut down. He was a difficult patient and was so scared and in pain. I am the only relative he was still in touch with. And I visited him almost every day for the week he was there until he passed yesterday. Everyone at the hospital, from the ER staff to all the staff on Needham 3, were wonderful. The doctors were so gentle with him and spent so much time explaining and listening to him. Special commendation to nurse Bridget on Needham 3. She went above and beyond to keep my cousin comfortable and to ease his anxiety. She advocated for his needs on several occasions with the outside Hospice team who didn't understand his limitations and anxieties. And she was there for me as I grieved and worried about logistics. She is a true gem!!!! Another honorable mention to Linda on Needham 3, who also looked after me when things got overwhelming. I highly recommend Mr. Auburn hospital for service, medical expertise, and for providing a lovely non-intimidating environment.

Small community hospital with caring staff, very good signage, nice parking garage and nice…read morefacilities overall. They are a Beth Israel Lahey hospital. I've never used their ER but I've gotten other care there at the hospital.

They (Genetic Department) did well with active listening and good therapeutic use of self as part…read moreof patient care. They also did well with punctuality in patient care. They are quick to reply to email and by telephone. They respond to patient pain appropriately. UNC Health (who ignored my 10/10 pain that left me begging for some ibuprofen they refused to give) has a LOT to learn from these people- The BIG KAHUNAS of hospitals !

Our nine year old daughter just had surgery to correct her scoliosis. Dr. Hedequist, along with all…read moreof the assistants and nurses were absolutely amazing! They made us feel like we were at home, and were always on point, professional, and friendly!

I went to the ED twice for pain management. I have a very painful illness and I went in with my…read morepain at a 10. They did not hesitate when is came to treating my pain. They even offered to admit me to help get a handle on my pain or transport me to where my surgeon is. I have a surgery scheduled for August. My condition is often ignored by doctors and the pain is not taken seriously, so your suffering. But the doctors and nurses at St. Elizabeth's were compassionate and validated the severity of my illness and worked hard to get me comfortable. I will be returning if I need emergency care. I highly recommend.

The care in the Emergency Room and ICU is great, the staff is kind and compassionate however I…read morecannot say the same for the care in other departments. The nursing staff outside of the ICU is just plain rude... I understand that there are staffing shortages across all hospitals but basic human compassion and kindness went out the window in gen med. On top of all that the hospital is filthy- like incredibly filthy. I don't recommend getting treated here unless it's a life threatening emergency and it's the closest thing around.