I am writing this review to share my factual experience with SL Custom Construction to help other…read morehomeowners make an informed decision. Initially, I was highly impressed with the owner, Scott. He presented himself so professionally that I made the big mistake of trusting him completely and didn't even seek an additional quote. That is a mistake I deeply regret. Once the nearly $47,000 project began, Scott never came on-site even a single time to supervise the work, leading to a catastrophic breakdown in quality control and professional conduct. The masonry work performed at my property has since been assessed by multiple independent industry professionals who have verbally clarified that the project is a total loss requiring a full removal and redo. The specific, documented issues include: Structural Damage to My Home: The concrete was poured without proper expansion joints, causing extreme lateral pressure that has physically buckled and warped the structural frame of my Four Seasons room sliding glass doors and damaged my siding. Sub-base Failure & Cracking: Severe structural cracks emerged rapidly due to an improperly compacted foundation and the complete omission of internal structural reinforcements like rebar or wire mesh. Safety and Conduct Breaches: The project suffered from a severe lack of professionalism, including a highly concerning on-site incident where a crew leader arrived under the influence of alcohol--a safety violation witnessed by myself and neighbors. When these structural defects were brought to their attention, management's only solution was to offer a minor balance waiver and an impossible surface "patch" rather than addressing the structural integrity of my home. Because the cost to fix their negligence far exceeds what was paid, I am letting the public know the truth. I have exhaustive photographic evidence of the defects, copies of all correspondence, and firsthand accounts documenting every single claim made in this review. If you are considering hiring this company or its new divisions (such as Rochester Deck Builders or Decorative Concrete) and want to see the proof of this substandard work before you sign, please reach out to me directly.

SL Custom Construction built a custom pool deck for our above ground pool that is amazing! The…read morequality of the construction and materials has become a beautiful asset to our yard and the value of our house. I worked construction and was a mechanical engineer, so I know how to properly build a deck and I am frankly very particular how contractors create a foundation and their fit and finish of the visible decking and stairs. SL Customer Construction did it all right and with constant care and communications with me to be sure that we would be happy with the end result, as we very much are. We were also very pleased about some of the upgraded finish recommendations that they offered to me that have added several wow factors to what could have looked like just a functional pool deck without them. For example, using two colors of decking, a light gray and a charcoal to make a "picture frame" around the main deck, landing and each step of the stairway. They also made a custom main gate that matched the black railings, rather than use an out of the box gate that would have looked more like a jail cell gate. They also recommended using the charcoal decking color for the skirting all around to contrast the light gray decking boards and again, it looks fantastic! As with any complex construction project, there were a few bumps in the road along the way that caused some delays, such as the wrong length spindles that needed to be reordered. But, the SL team was also making sure that everything was done right and to my satisfaction, while responding to any issues quickly and appropriately. As a marketing and branding executive and consultant in my later career, I know that no business is perfect all the time, but the thing that defines a great from a fair business is how they respond to problems and issues, to create a positive customer experience. I live in the town of Greece where their requirements for construction projects is unusually difficult as they have specs that no other town in the county demands. I have worked with the town permit desk directly and working with the town is a frustrating experience to comply with their sometimes unreasonable specs. SL worked directly with the town of Greece for the permit on our pool deck project and they passed the three required on-site inspections with flying colors. SL owner Scott suggested that they build the town required landing/platform a step lower that the main deck level so that they did not have to have the whole side of the railings a foot higher than the rest of the railings as the town demanded. By lowering the landing, he was able to get town approval with only the safety gate a bit taller than the rest of the railings that still meet the town spec at standard height. I definitely recommend SL Custom Construction for your next custom construction project and I have already discussed a couple future projects for our home with SL's owner Scott. Thank you to Joe, Jay and crew for their attention to detail and positive customer experience. .Also, thanks to Elisha in the office and Ed in sales for their quick response to my questions.

Everything! Kyle and his employees worked diligently at our home for months. When they ran into any…read morelittle issue we were apprised and along with them, made the best choice possible. For all the months they were here,there were workers here every day for eight hours. We were throughly impressed. We were grateful for their integrity. We are so very pleased we chose Kyle and company for the addition to our historic home.

I had a great experience with 4 winds Chimney service. First time, but I have recommended them 3…read moretimes already. We needed an inspection and cleaning which revealed some significant repairs. We booked it and from beginning to end, it was smooth sailing with them. They consistently told me what was going on, where there technicians were and how much longer the work would be, each day. We had several different crews at different stages in the process and each and every one was great! They showed up on time, text to let us know they were coming, set up protective plastic sheets in the house, wore boot covers while in the house and worked hard each day. For all the work that they did, it was well worth every penny! Once complete, the work is fantastic and now we are enjoying our fireplace. Thank you 4 winds chimney!

Despite the positive recommendations for Four Winds Chimney, my experience was unsatisfactory. I…read morewas charged $108 for an inspection on a chimney that already required known repairs. Furthermore, out of approximately six companies consulted, yours was the only one to state that the chimney would not pass inspection, whereas other firms performed more comprehensive assessments, including removing the cap for a thorough internal review.

We installed a hot tub in our backyard back in 2020 and had always envisioned adding a roof…read morestructure to make it easier to enjoy year-round, especially during the winter months. When I came across a Facebook post from Bryan at Finger Lakes Pavilion, I reached out to learn more. The following weekend, my wife and I visited one of his previous customers to see several of his structures in person. We were absolutely blown away! As impressive as the photos were, they simply didn't do justice to the craftsmanship and beauty of these pavilions. From there, Bryan was fantastic to work with. He was accommodating and collaborative as we worked through a few customizations, including an additional post for aesthetic purposes and extra timbers that we'll eventually use to create a custom privacy screen along one side of the pavilion. Just a few weeks later, build day arrived. Bryan and his crew were on-site by 8 a.m., and in just six hours, our entire pavilion was complete! The craftsmanship, attention to detail, and care that went into the construction were outstanding. It was impressive watching everything come together so efficiently without sacrificing quality. What started as a practical investment to protect our hot tub and reduce winter maintenance has turned into something so much more. The pavilion has completely transformed the look and feel of our backyard, creating a beautiful outdoor space that we're excited to enjoy for years to come. We couldn't be happier with the finished product or our experience with Bryan and Finger Lakes Pavilion. If you're considering one of these structures, I can't recommend them highly enough. And if you have the opportunity to see one in person, do it - the photos truly don't capture just how impressive they are!

After a few nightmare contractors failed miserably to do some updates on my mom's house in Geneva,…read morewe called Josh, who was referred by our realtor. Josh and his guys did what they said they were going to do, they did it on budget, and they did it when they said they would. His communication was excellent as was the workmanship. I would absolutely use this company again and I highly recommend them.

They called back quickly with responses and did a great job sealing my driveway. They were busy…read moreand took a while to come out but did communicate that to me when I first called. After they sealed the driveway we had a crazy storm about 12 hours later and it held up great but seemed lacking at the bottom of the driveway. I called to ask about repairing it and they did it without any issue and did a great job. I've done my own driveway before to save a little money, and it is certainly not worth it. The cost was similar, job was done better, and looks nicer. I would certainly recommend their device. I think it is a smaller company of a husband and wife and I always enjoy working with small companies with a personal touch. Great work!

Honest, efficient and friendly. They did a great job.read more

Service was great. Very professional and the pricing was great. I love that I can sit out on deck…read morewithout the sun beating down on me and absolutely love the lights for sitting out in the evening. Highly recommend.

We are extremely happy with our new retracable awning. Jodi came to our house and was very…read morethorough with the options available to us. She was very professional and answered all my additional questions even after we ordered our awning. Never had to leave any messages since she answered all my followup calls the first time. Very responsive. Intallation was smooth and Jerry did a great job. Since my house was being painted, they were able to remove and take away my old awning ahead of the scheduled awning installation. Would highly recommend Ship Shape. Rick M. Canandaigua, NY

After an exhaustive search, I finally found a true craftsman for a project that was very important…read moreto me--an antique cloverleaf table that desperately needed to be sanded, restained, and polished. I came across Steve's website, reviewed his work and his reviews, and decided to give him a try. Let me tell you...I was NOT disappointed! From our initial communication to the quote, drop-off, pick-up, and invoicing, everything went as smoothly as silk. Steve is an excellent communicator and even sent me a couple of pictures along the way so I could see the progress. He also went the extra mile and was able to tighten the table up a bit, making it considerably less wobbly. The finished table looks absolutely beautiful, and I couldn't be happier with the entire experience. Without question, I would use Steve again and will happily recommend him to anyone looking for quality craftsmanship. It's not often you find someone who combines skill, attention to detail, and excellent customer service--and Steve checks all three boxes!

Highly recommend Shepherd Trading. Recently contracted him to stain and weatherproof our old front…read moredoor. Very happy with the results. Excellent communication during the process. Demonstrates real care for customer satisfaction. Small fee for pick-up and delivery which was appreciated as I don't have a car. Already working on a second project together.