I utilize Yelp daily because it gives you the opportunity to Patronize new businesses as well as support the community. Unfortunately, locating this business on Yelp was a mistake.
Covid-19 has changed our life and how we operate and because of it my apartment complex required all tenants moving out to have the units professionally cleaned. Instructions were given to the owner as well as a explanation that a walk through could not be permitted once the service is completed because of Covid and cross contamination.
Fast forward the business completed the service and texted photos showing the service. However, to my surprise some detailed photos were not shown. The manger called and stated that I would be charged for cleaning and of course I was shocked since I hired this company. I asked the manager to FaceTime from the unit in order to verify and I could not believe what I was seeing. The Appliances, vents, and closet carpets were not cleaned. There was butter and onion peels in the refrigerator, hair on the floor, grease on the stove, and dust on the blinds. This is crucial because it was a move out service.
I immediately contacted the business and forwarded the photos that the manager took and to my surprise all I heard were excuses. I requested a refund for half of the services because I'm fair and believe the bathrooms and hardwood flooring were cleaned appropriately. The owner again failed to acknowledge my request for a refund. I then called the manager and owner on conference and again nothing but excuses and zero accountability.
I do not recommend anyone to use this business in the future. Customer service and completing the service in which you pay is key to a successful business and I received neither. Save yourself the time and money and locate another cleaning business. Please view photos as proof. read more