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    Horace Hyundai

    1.0 (1 review)
    Closed 8:30 am - 6:00 pm

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    3 years ago

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    Webb Toyota - Parts

    Webb Toyota

    (20 reviews)

    we had a great experience getting a new vehicle here. there was great excellent customer service…read moreand the shop for maintenance has done a great job being efficient.

    Title: Reflective Review on Webb Toyota's Customer Service and Product Fulfillment…read more This is a comprehensive review intended to shed light on my recent experience with Webb Toyota. In July 2023, I made the decision to acquire a 2023 model of the Toyota Highlander. As part of this acquisition, an essential trailer hitch was installed onto the vehicle at an additional cost of $1000. Upon initial utilization of this feature, it came to my attention that several crucial elements were non-operational - these included brake lights, backup lights, running lights amongst others; rendering the situation considerably perilous due to compromised vehicular safety. I reached out directly to Matt Beach-- their Sales Manager -- striving for resolution or some form of rectification; sadly without any reply via email, text, or phone correspondence. I live approximately two hours away from their dealership, and going there in person poses hardships which could could have been avoided with just minimal diligence from the Webb Toyota Service Department Further independent investigation into this matter took place recently by involving a separate trailer dealership who immediately identified issues stemming from lack of a converter necessary for power distribution toward the trailer lighting system. The unforeseen shortcomings originating from dealings with unqualified personnel employed by Webb Toyota instigated dangerous circumstances as well as contradicted the company's professed motto proclaiming-- "We are The Can Do Dealer." Astonishingly, prior to releasing the vehicle to me, there appeared to have been no testing done to determine whether the lighting worked. I would have certainly thought that the technicians at Webb would have verified whether the system worked prior to releasing a new vehicle to me. Where was the dealerships commitment to customers' safety satisfaction. My experiences reflect nothing more than bitter disappointment and certainly tainted my faith in them. I'm sure this review will generate another "canned response" like we are sorry and are diligently looking into the matter

    Horace Hyundai - car_dealers - Updated May 2026

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