Hope practices deceptive and unfair work ethics. Their HR department and VP Daniel, Varsha, and Aila need to have their work audited as well as Hope's Management team read more

Initially drove all the way over to Savers on Almaden to find out they were overloaded with donations and could not take anymore. I yelped for another donation center and found Hope! Even better, they are conveniently located closer to my house and not too far from Costco. Just FYI, their main front doors remain locked, which I did not know. Apparently someone will unlock the doors and accept donations, but no one acknowledged when I was there. The donation hours posted on their doors are Mon-Wed-Fri 9am-3pm. I ended up googling and calling the center and spoke to someone who said , the girl at the door must have went on break, so this person came out with a rolling cart to my car, I loaded it up, and she gave me a receipt. Note they take most items- small household goods and clothing , just not large furniture. read more

One of the best non-profit humanitarian organizations out there. Nice friendly people, no money pressure, kind and caring staff.

Good place to donate clothes and also they have multiple locations which awesome. I donated at Almaden parkway, San Jose location which is also Thrift store. Nice store and employees are very kind read more

This is one of the fastest growing companies advocating rights for children and adults with developmental disabilities. Their services range from supported living to independent living providing consumers with opportunities to participate in the community. HOPE is known for their special commerical operations with a strong workforce of hard working individuals enrolled in day programs. While HOPE is teaching clients skills in the real world, clients are servicing the community. It's a give and take cycle and a win-win situation for all in the end. Our family donates to HOPE Services annually and we know first-hand that nothing we give ever goes to waste. read more

Hope Services - HOPE Services - Community Service/Non-Profit Near Me - San Jose, California

In general I've appreciated this service, as they come by and pick up stuff that I've left out on the curb for them, including a bunch of old and large electronic stuff. However, I suspect there are some scammers that are taking advantage of this program, as on two occasions I received the yellow card from Hope indicating the pick up day. My neighbors and I left stuff out on that day, and Hope never picked up. However, what did happen is someone else came and took select items from the staged donations. My suspicion is that someone has stolen or made a bunch of the pickup day cards, distributes them on a day they know Hope is not picking up, and then goes around and takes whatever items they want for themselves. Be careful, as you won't get a receipt nor will you see that pick up truck when this occurs. read more

I feel badly for all the people who've had bad experiences donating their vehicles. Every charity on Yelp has bad reviews and low star scores from people who've donated their vehicles and didn't understand who's liable for the vehicle after that, nor who's responsibility it is to transfer ownership. The truth is, it's not really the charity's fault. When you donate, (or even sell) a vehicle, YOU must fill out a form through the DMV. If you sell it, you can hope the buyer will do that, but if they don't, it will still be in your name and your responsibility. Even if you sell it to a junk yard, assuming it will never run again, if you don't take it out of your name by filing with the DMV, and someone gets it running again, it could mean trouble for you. So whether you sell, junk, or donate a vehicle, the DMV holds YOU responsible until YOU fill out a form and submit it saying you no longer own that vehicle. Really, it's a bad policy of the DMVs to not have an online form and make it easier. There are some states where they accept a mailed in form, yet others you have to go in person. Regardless, this is not the charity's fault. Yes, the Hope contact person is almost always out, on vacation, away from the office, etc. but this is a charitable organization, they might be a volunteer. I was able to purchase an excellent vehicle and they gave me a good price, as it was going to a single mom of three. So the charity and I both were greatly donated by a wealthy family's decision to donate the vehicle instead of selling it themselves. If you're able to donate your vehicle, you should! read more

Very great place to donate, they tAke everything which is amazing. I was cleaning out my garage and didn't really have time to split the bags and I just donated everything and I like that you see who you are donating too since you see the services they offer and that makes you know that your donations will be put to use.. they are only open on weekdays which is kinda annoying but it's ok 8-5 mf read more

Finally got around to tidying up the office a bit, and wow! what a bunch of old electronics stuff I had. Called up Hope Services to make sure they would take ANYTHING, and they confirmed that they did. Super nice lady tending to the lobby at the Los Collinas location had me grab a cart, load up from my trunk, bring it in, and did a quick receipt. Very positive experience, and glad to know my stuff is benefiting a good cause. On to round #2 with the office, after which I'm sure I'll be making another trip to drop off. read more

I've donated A LOT of stuff to this place. The only reason I'm posting a review is because they do not make it easy to schedule a donation pick up and the girl who answers the phone is icy cold. I filled out multiple request forms online and was advised I would be contacted to schedule a pick up. No one called. I called them and couldn't reach anyone, twice. When I finally got a girl on the phone she was not friendly. She sounded p*ssed off and bothered by my call. Hello? I'm DONATING thousands of dollars worth of stuff to your organization. Maybe you could at least act a teeny bit pleasant on the phone? Is customer service SO DIFFICULT these days? Probably won't donate to this organization again. They clearly don't appreciate it. EDIT/UPDATE: The day they were supposed to come between 8am-2pm, no one came. Around 9:20am I got a v/m from the snippy girl I spoke with to schedule the appt saying that the driver came and no one answered when he knocked. I guess he didn't ring the door bell. I was home, specifically for that. No one rang. However, her voice in her message to me was so p-ssy, I am just going to find another organization to donate to. That girl should be fired. Terrible customer service skills. read more

I get a flyer on my door every few months from Hope. They have a program where you place donations on your curb and they come pick them up. I haven't participated in that, but I have dropped off physical donations (boxes of clothes and housewares) at their location on Las Colinas Lane (near the 85 and 101 interchange in south San Jose). They will in fact give you a receipt for your donation when you do a drop off like that. However, the second time I did so, they did not like the monetary value I wrote in, and made me drop it way lower than i would have liked. It's not good form to complain about it I guess but... come on I took the trouble, at least let me save a bit on income taxes.... But they're one of the few places that will take physical donations AND give you a receipt for it. 4 stars. read more

I have often taken advantage of the curbside donation pick up but this last experience left me annoyed. When I returned to my house and was walking to my door, I glanced back to see if the pick up had been made - yes it had. Then did a double take because I saw a piece of white paper - it was the donation receipt left at curbside. I noticed the neighbor's was laying in her yard. I find this irresponsible - this paper could easily be blown away and become "litter". In the past the receipt was left stuck under my door mat. When I emailed them about this, here was their response - "We try to save money anywhere we can. Leaving a receipt at every house costs us time and money." The message continued offering to mail me a receipt. Now if every house that donated and didn't get a receipt, called for a receipt, how much time and money would that cost! REALLLLLY! read more