My car broke down on 26 at 10:00 pm and it was scary- I was just able to get to the shoulder and as…read morecars passed no one moved over or slowed down. I called AAA and they estimated their expedited response would be 1:30 am. Life360 roadside couldn't send a tow unless I knew where to have it towed. Being from out of town I had no idea where to tow it. Got on Yelp, called Davidson Towing and he answered right away, told me not to worry he'd be there in 20-30 mins. He arrived as promised, got my car on the flatbed and took it back to his shop to be kept overnight. He has a calm and reassuring demeanor which was much appreciated. He took at look at the obvious culprits for my car breaking down and wasn't able to spot anything so he worked the next day to find a solution but wasn't able to. (We took it to Chevy and they couldn't either - something electrical that we hope was just a loose terminal to the battery which was tightened.) Thank you Dustin for rescuing me - much appreciated!

DO NOT USE THIS COMPANY!!…read more Dustin and his "uncle" have swindled me out of about $2000 indicating that they could service an engine that they could not service. Then convincing me to buy a new engine that they installed. When the car overheated, Dustin gave wrong advice on how to keep the car from overheating. And we are now having to get every seal replaced in the newer engine. Bolts were missing, including all for the motor mount. I am now having to spend that money again to get the engine repaired. Edited to remove the he said she said but still would like to know why he cared what her parents (me and her dad) do for a living... STAY FAR AWAY FROM THIS GUY AND COMPANY! Take this for what it's worth - if you want a response after he does crappy work and blocks you, a review is the only way to get a response from him. Maybe he could call and discuss this like a reputable company instead of asking his uncle for permission to take accountability and make a refund. Dustin - My messages show that I picked it up on 2/2 and on 2/3 my daughter texted that she was broke down on the side of the road. Your response was that you would pick it up with your tow truck. On the 5th you picked it up. On 2/7 you recommended wiring the car to have fans in at all times because he couldn't get them to turn on when the temp hits "210" degrees. As far as waiting this long to write a review, I have had it in the shop for a month getting seals placed, and bolts added that were neglected on your part, Dustin. I'm still waiting on the total so expect in the next month an update with a total of how much your inadequacies cost me.

Our belt was shredded almost 2 hours away from where we were staying and no one wanted to take the…read moretow call, except for Harvey! He showed up with a pleasant attitude and my boyfriend and I had a great conversation with him during the ride back to Bluffton. I appreciate people like Harvey who accept those tougher jobs and smile while doing it. Thanks again!

Car got flooded first tow company came out said he couldn't get it with a flatbed (BS). Insurance…read morecontacted Holy City Towing.Tow truck arrived James got it out. Thanks Holy City.

Very helpful and nice. I will recommend him. Also he is very professional. Response time was really…read moregood.

This place is the WORST. The customer service is horrible. I called earlier this morning for a…read moretowing job in the afternoon. They assured me they'd be able to pickup at the requested time. When I called an hour before, they said sorry we can't do it any longer... The guy who I spoke with was a complete JERK. AVOID THIS PLACE!!! He tried telling me that I lied about the pickup time... which was not true. He kept repeating that all calls are recorded, so I said go ahead and go back and listen to the call... BEWARE. AVOID. JERKS.

We needed our rental car to be towed and Budget contracted with Platinum for this service…read more Platinum kept delaying their arrival time and the dispatcher was unhelpful in tracking the tow truck. Platinum never showed up and we cancelled after a 5 hour wait and assurances they would be there soon. Do not use this company.

I can't tell you whether this business does good work or not - I never got that far. All I know is…read morethat today I took my car to JT's Paint and Body to get an estimate for body and paint work. At JTs', they were courteous and looked at the car. They just had too much work to be able to do the job at this time - they said all the shops in the area were really busy. But at least they talked to me and looked at the car. Then I went to Platinum. I parked my car right in front of their office window, walked in and said I needed an estimate. The receptionist said an estimate was $50 and would apply to the work. I said I wanted someone to just take a look at the car to let me know if they would even do the work and see if they would even have the time for it. I didn't want to pay $50 if they wouldn't even do the work or have the time. "The car's parked just outside, I just want someone to see if you will even do it". But she wasn't having any of that, said "We're good", essentially meaning goodbye and go. I said "Thanks for the HELP" and left. Platinum may not need me as a customer, but I don't think they need that employee as a receptionist either.

Great customer service and professional! I can't be happier with the communication, value, and…read morerespect this company has showed me. The owner was 100% transparent with time schedules and took care of my truck with out me being there. I would highly recommend this company.

While coming to pick up my car, the owner of the company, Mr. Ferrara turned around in my neighbors…read moredriveway and yard past the sidewalk, leaving tire imprints in his yard. Mr. Ferrara was rude to my neighbor when he pointed out that he had drove on his yard. This has left a lot of tension between myself and my neighbor. Would not ue Hawk Services again.

EXCELLENT! Jacob was SUPER friendly, constant communication was exceptional and it was basically a…read moreflawless experience! THANK YOU!

Brooks Towing is the one to go to. Quick response after my vehicle broke down. They kept me…read moreupdated regularly on when the tow truck would arrive. Also, I want to say that Tyler was awesome. He went above and beyond to help me. He was a true professional and he was very kind and knowledgeable. Thank you to Brooks Towing for helping me out. I appreciate it.

Used this company to take a Tacoma (flat bed) to the dealer for repair; everything went well.read more

David Austin was our technician with a welcoming and friendly demeanor. The tie rod on the vehicle…read moresnapped out and the sway arm could potentially drag the ground if the vehicle was pulled onto the tow truck without an efficient assessment. Thankfully David was able to produce a solution with no damage to the car and delivered the vehicle without incident. This technician would be a high value to any company possessing the desire to retain people who can assess and resolve situations in the moment while still carrying a hospitable state and providing assurance and ease to their customers. I would highly recommend David and will request him personally should I need Prince Towing again. The company as a whole provided ease through the whole process and the technician, David, was exceptionally above and beyond! Many thanks!

They went out of their way to assist me when I was unable to find a ride home. Michelle was…read morefantastic and rode with me on her lunch break to ensure I was taken care of. Would recommend these fine folks to anyone in need of quality service requested. They will be working with me on my insurance claim due to damage from a storm as it crushed my hood and broke my headlight and side view mirror as well as dinted my trunk and broke my taillight...

Wish I could give less than 1 star! Terrible service with nothing but broken promises and smoke…read moreup your ass! What should have taken a week took 4 weeks and nothing but excuses. Do NOT take your vehicle here unless you don't need it back for a month.