Chris from Quality Plumbing and Air set an appt. to come out to our home to check out and repair a…read morefurnace that wouldnt light (after he replaced the blower unit on it a few months ago). 2 times Chris set an appt. to come look at our furnace and both times he no called no showed us. We took time out of our schedules to be there for the appt. Each time we waited hours and he never bothered to show or even bother to return our calls.

In late July I had a plumbing company come out and try to unclog my main sewer pipe. The company…read moretold me the main pipe was colapased. I called Chris with Quality Plumbing to give me a second option and he told me he put a camera through the sewer pipe and it was not collasped, and able to get through the clog. The drain was slow but I thought it was good because Chris told me the camera did not see there was anything wrong with the pipe. In November the drain was not draining, if I took a shower it would take 2 days to drain. I called Chris for 2 weeks with no answer. Chris finally answered my call and said he would come out with his equipment, which at that time it took him over a week. When he came out he said the pipe was collapsed and needed to call all the utility companies so when he dug up the sewer pipe he would not hit the gas line or any other utility line. Chris did call all the utilities, and they all came out and marked the under ground lines. From there I never heard from him again, outside of 2 weeks after he had the utilities marked, he claimed he had had a family death and forgot his phone, and promised me he was not ignoring me. Chris let me and my family live with sewer sludge in my basement for a month and a half total in waiting for him to come and fix it as promised. I finally got a hold of another company that did dig up the pipe and fix it. My problem is, shame on Chris for just blowing me and my family off, it only takes a second to answer the phone and let us know you will not be back. SHAME IN YOU!

I rarely write reviews, however this has to be done. The customer service in the US appears to be…read morelacking in every industry, however BLT Plumbing gets it. Their staff in the office and field are the best. They all seem to enjoy their work and want to make a difference for their customers. I can't say enough fantastic things about this group.

I have had BLT do work for me several times and they are very good and reasonably priced.read more

These guys are the best. Handled everything that I needed and did an excellent job. Everyone that l…read moretalked to Becky in the office and the 2 gentleman that did the installation were fantastic. Highly recommend this business.

Customer service is important. I've had a couple great experiences from Everly. I called and spoke…read moreto someone about replacing my very old AC, which means $$$. He asked questions and took my information and told me Becky will be calling me to schedule. Becky never called so my business went elsewhere. I don't do follow up calls after being detailed the 1st call.

I called Platte Mechanical, when my furnace stopped working... i was told someone would be out…read moretoday...it wasn't 10 minutes later ... Justin came and fixed the problem and explained what had caused the problem . He was very knowledgeable, friendly and polite. I would highly recommend Platte Mechanical for all my plumbing and HVAC needs. Anita W.

After calling several other plumbers for a plumbing issue, we called Platte Mechanical. Brittney…read moretook down our information and said she would get someone out that afternoon. Keyshawn and Angel arrived in a couple of hours, they were able to take care of the problem and also cleaned up when they were done. They were courteous and professional. Highly recommend this company. Dave & Susan

I had Chris B come out and troubleshoot my system the other day. He was able to locate the problem…read moreand fix it. The price was right, and I was satisfied with the work done.

Been in business for years. Great team of local faces that you can trust…read more On time, friendly, consistent service. Give them a call for a checkup as the seasons change!

Hang on kids, we're going for a ride…read more Install for new AC and furnace. Guys are super friendly, polite, and answer all of my questions. One guy shows me pictures of his dog - awesome. Later that night I notice water dripping from the humidifier down the side of my furnace. I call and the on-call guy walks me though how to stop it. The next day, a service guy comes out and tells me that the install guys forgot the condensation hose that connects the humidifier to the drain pipe. He connects a hose and tells me I'm good to go. He too shows me pictures of his dog - lovely. The next morning, the rug next to my furnace is wet - the drainage pipe is leaking. I call again and the same service guy comes out and tells me the install guys didn't glue the drainage pipe pieces together. He glues them together and I point out that it looks like it's still leaking. He tells me it's just water from when he took it apart and leaves. About half hour later I look, and sure enough there's a puddle. I call him and he says he'll turn around and come back. He does and tells me a thingamajig wasn't tightened at the bottom and NOW we're good. (Note: I had to leave work early twice for this.) A few days later the electrician and a guy doing something with the gas line come out. Again, super friendly and polite. A couple hours later I notice it's getting toasty in my house. Thermostat reads 77 and there's a yellow triangle symbol with an exclamation point, that when I click on it says, "Communication Error, " to not try and fix it myself, and to contact my dealer. So I call. Again. On-call guy walks me through a reset that doesn't work, so he comes out, only to find they didn't flip the power to my AC back on. He apologized and said their notes showed they checked everything was working before leaving, which clearly wasn't true. The final part of their installation service is called "commissioning". I have a text message stating my appointment is on Friday, May 16, between 3 and 3:30. I leave work early, arrive home at 3, and shortly after 3:30 call to get an ETA. I am told my appointment is for the following Monday at the same time. I look at my work schedule and confirm I can make it work between appointments IF he can be there right at 3. Commissioning guy is right on time, fully explained my new unit and thermostat, and made adjustments to optimize it to my home. He was very helpful and even fixed an issue I was having with my front door, which obviously, was completely unrelated to his visit. Overall, I'm satisfied.. A very annoying and inconvenient start, but they are prompt with fixing issues. I also like their service plan (free for the first year) and that it includes every 6 months maintenance and a furnace filter.

Okay, my old heat pump died I believe from an OPPD surge, of course it happened during the hottest…read moreweek we've been having. Corey came to the house and gave me a couple of options, based on plus or minus of my existing furnace and just replacing the heat pump, I opted for both to be replaced. Richard showed up on time, I showed him where everything is, handed him the keys and left to do family errands. I came back 5 hours later and the system was up and running, the house started cooling off right away from the 97 degree inside temp. Richard and his partner cleaned up everything explained the new system and I can't be happier. The Daykin system is so quiet that I think its off, when its not, I'll be looking forward to winter this year and not crossing my fingers. First class company and tech's, my dog is extremely happy and has claimed a register as his own.