BAD COCKROACH INFESTATION!!…read more We stayed here for 5 nights in Aug 2025 and unfortunately our experience was ruined by a persistent roach infestation inside our unit. On the very first night, we killed six live roaches indoors. Over the next two days, we encountered several more inside--including one crawling near my foot while we were eating at the kitchen table--which terrified my children. We also saw many on the patio, along with ants along the wall near the sliding doors. We were unable to use the patio or keep the doors open for fresh air. Management sent pest control to spray, but the cockroach sightings continued. They offered less than 10% partial compensation, but it didn't make up for losing the ability to relax or feel comfortable in the unit for the majority of our stay. We understand Hawaii has tropical insects, but this went far beyond the occasional sighting. This was a recurring and disruptive issue that affected our enjoyment of the vacation. Management said it's "normal" for Hawaii. Well, I've been coming to Hawaii for decades and I can confidently say this is a bad infestation because I have never before experienced anything like this. Especially at resort (supposedly) of this caliber and price point. And management's response was slow and unsatisfactory. I do NOT recommend this resort. Proceed with caution--especially if considering a ground-level unit.

Recently stayed at 15A . Loved the remodeled floors - fully tiled. Free parking. The unit also…read morecame with additional Hilton Pool access which included validated self parking at the Hilton. We booked direct with the owners who were amazing and helped with some great local suggestions. Super responsive. www.vitaminseahi.com

THIS COMPANY IS PHENOMINAL! Pictures do no justice. These are top notch properties with the beach…read moreat your feet!

From the owner: Property Management and Vacation Rentals on the Kolaha Coast, Big Island of Hawaii in Puako and…read moreWaialea Bay. Whether this is a once-in-a-lifetime dream vacation or a regular destination for you, we want your Hawaii vacation to outshine even your most memorable trips. We offer a variety of homes from cozy to magnificent to meet a wide range of needs. Choosing the Big Island, Hawaii is the first step toward realizing that dream. For the most relaxing stay, skip the resort hotels, their crowded pools and overpriced restaurants. Rent a home away from home ... a Big Island, Hawaii, home.

I have used Boundless Hawaii for 2 years to manage my condo in the Mauna Kea resort, Waiulaula…read moreJ202. I am in the condo now on vacations and to add new bedding. I found my condo immaculate, freshly cleaned carpets and all the amenities in place. No repairs were needed, so I spent my time enjoying the perfect weather in Hawaii. I will continue to use Boundless Hawaii and find Nick to be delightful to work with, he returns calls very quickly.

A company that kept most of our deposit after I had professionals scrub the house from literally…read moretop to bottom, and they didn't even return enough of my deposit to pay the cleaners. They blamed damage on us that was there from previous tenants, and I have pictures and emails to prove it that they repeatedly ignore. The owner of the house CHERYL is putting it up for sale and wants the money to fix her unlivable house full of termites that they would not do anything about. This company is just helping her keep what is ours. During our walk through it was even discussed how a door was damaged when we moved in and they charged us $463 for a closet door!!! I have pictures showing a bathroom drawer when we moved in with used floss, roaches, and hair. Termite poop on our bathroom counter, black mold in the washing machine I tried to scrub. Broken kitchen tile when we moved in. We left the house cleaner than We received it. Lived with a house full of termites that they would not deal with. Boundless said one thing at my walk through and then charged for things never mentioned and damage from before we moved in.

Amazing customer service! Very clean accommodations. Lovely private beach and pool! Thank you…read moreParadise in Hawaii team!

Our 3 generational family stayed in the Beach Escape property and enjoyed the space, location, and…read moreaccess to the Hapuna community recreation facility, especially the workout room and waterslide. The backyard pool, hot tub, outdoor shower, view from the pool deck, sunset view and star gazing, open floor plan, and peaceful setting all receive an A+. Our only slight disappointment was the service from PIH staff...while they were very quick to respond to questions and a couple of in-stay requests, they were not overly accommodating. This did not dramatically impact our stay, but I expect better from a luxury stay provider. Here are a few updates this particular house could use to make it an "over-the-top" luxury experience: 1. Update the cookware as it is showing extra wear, 2. Replace some snorkel gear that isn't fully functional, 3. Add a few throw blankets for extra comfort, 4. Make an attempt to be more clear about what "extras" are provided for the actual unit being rented (i.e. exact model of baby gear included, staples for meal prep such as spices, small utensils, etc...). This is important given this home is in such a remote location. Overall we had a wonderful stay! The late checkout allowance provided us a very welcome surprise given our late evening return home flight.

We are so glad we stayed here at the shores! Beautiful grounds, perfect 5ft deep swimming pool,…read moreclean, quiet & really pretty! All Condos have huge Lanais & engineered so smartly. We have stayed down here so many times & never here. Will definitely try to stay at The Shores again

He called me an hour after appointment time. Said he couldn't find my house in spite of detailed…read moredirections. I asked where he was so I could help get him here. 20min later he texted "I'm lost. I don't have time. Your neighbors think I'm a thief." I booked a 3 hr cleaning, an hour late and he gives up. I probably dodged a bullet. If you can't figure out GPS and detailed directions I can't imagine what the actual job would have looked like.

Just had my carpets cleaned by 808 Property Maintenance. Very professional and courteous. Did an…read moreamazing job and highly recommended.