This is the best financial institution I have ever dealt with. The employees always go above and…read morebeyond in helping, and they were really kind and supportive in helping my college student get her financial footing.

Worst customer service skills ever!!! At least I can give them 5 stars for being…read moreconsistent...consistently rude EVERY SINGLE TIME I CALL. I live out of state and recently had to gather information regarding my account and every person who assisted me via phone was just down right wretched. No thorough explanations, no chipper voice or greeting, completed the absolute minimum required and literally hung up prematurely...WITHOUT a closing remark. Ever teller I spoke to had a monotone depressed robot like voice. Ugh...hoping I won't have to deal with them much longer.

Excellent customer service from Kara and her staff. Everyone is extremely knowledgeable and…read morehelpful. I was provided with ways to save money and maintain great coverage. Highly recommend this branch!

Great agency, staff is helpful and friendly. Kara is dedicated and knowledgeable. Always feel like…read moreI'm walking away with the best insurance protection for my needs!

This is the best company for insurance! I have used the Elder Agency in Marquette for years on my…read morecar and home. Agents are great, service is outstanding, and insurance is the best. These people go out of their way to help you. You will never find a better company to deal with. Call them and then enjoy...your insurance needs are taken care of. Melody

They can't get their stuff together. They send out bills after their due date. I asked to get a…read morebill of all money due so that I can be caught up... According to their records I am a month behind, according to receipts and their own app (until I pointed out the discrepancy) I am overpaid. They refuse to give me a copy of what I owe... Keeping me a month behind. I have had no complaints until recently. And don't get me started on Andrew. The level of unprofessionalism he showed was ridiculous. I want to know how hard is it to send someone a true bill?

Rod Lizak is a great State Farm agent in Marquette and would definitely would recommend him to all…read moreyour family and friends for your insurance needs.

Stopped in today to deposit some cash in my checking account. I had $240 I kept $60 and had them…read moredeposit the rest. She made the deposit and if left. An hour later they called and asked how much money I deposited?? I said $180... they said ok the teller typed in $160 and and we shorted your account $20 we will go ahead and fix that right away!!! I love their honesty and all around willingness to help!! There is a woman named Tracy that I always deal with and she is just great!!!

The cat is out of the bag! Smokin'Hubster and I are relocating and Central UP Insurance Agency is…read moremaking all of the details fall into place. We researched so many agencies over the Internet. As soon as we found the Central UP Insurance Agency, we stopped looking. We knew they could cover our new home and auto coverage policies. I can tell you how wonderful they are, but see for yourself: Real people on the phone! Up to the moment email Q/A and updates! Direct information with details and next steps! These are the hallmarks of great customer service AND confidence that you made the right decision. Any and all future insurance needs will start here; no need to wonder or hesitate. We are looking forward to a long relationship with this local company AND new neighbor!

wow, not the experience I expected when calling an insurance agency. Polite and kind - thanks…read moreMegan, Becky & Whitney - I hope I got the names right. Thank you for insuring our home & business and autos.

Not the sharpest folks and more expensive than the same online policy. We have 3 cars, boats, atv,…read morehouse and a cabin. Moved here last month and wanted to help local despite higher prices than one can acquire online. They are friendly but in my opinion lack some serious knowledge. I Never write reviews but after waiting over a week for a call back, we decided to go somewhere else in town. Retired with a bunch of "toys" is expensive when it comes to insurance and after a week i felt that my 7 policies didn't matter to these folks. The lady on the phone needs to talk much, much less and listen much more.

Jill and her staff are always super nice and professional.. very helpful if there is ever an issue…read moreand will help resolve issue in a timely manner and they find you the best pricing for your needs It is a pleasure to have them as my insurance team

Appointment with Andrew. He clearly and patiently answered all our questions. We didn't feel rushed…read morein any way. He was polite and friendly. Andrew is an asset to State Farm. I will ask to speak to him for future questions.